---
description: Learn more about Dialpad Ai Contact Center. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dialpad Ai Contact Center Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Dialpad Ai Contact Center](/software/169031/dialpad-contact-center)

# Dialpad Ai Contact Center

Canonical: https://www.getapp.com.au/software/169031/dialpad-contact-center

> Dialpad Ai Contact Center is a customer service software that allows support teams to engage with customers and resolve queries. The platform also helps managers to monitor customer service calls and agent performance in order to identify areas for improvement. Features of the cloud-based software include smart call routing, omnichannel management, call recording, real-time reporting, and more.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Dialpad
- **Location**: San Francisco, US
- **Founded**: 2011

## Commercial Context

- **Starting Price**: USD 80.00
- **Pricing model**: Per User
- **Pricing Details**: Contact Dialpad for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- AI/Machine Learning
- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call Recording
- Call Routing
- Call Transcription
- Chatbot
- Computer Telephony Integration
- Dashboard
- For Sales Teams/Organizations
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Sales Activity Management
- Scheduling
- Sentiment Analysis
- Workforce Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)
- [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software)
- [AI Sales Assistant Software](https://www.getapp.com.au/directory/3872/ai-sales-assistant/software)
- [Conversational AI Platforms](https://www.getapp.com.au/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
3. [Dialpad](https://www.getapp.com.au/software/103849/dialpad-sell) — 4.2/5 (562 reviews)
4. [Genesys Cloud CX](https://www.getapp.com.au/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
5. [Squaretalk](https://www.getapp.com.au/software/106691/squaretalk-matrix) — 4.9/5 (101 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/169031/dialpad-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/dialpad-contact-center/> |
| en-AE | <https://www.getapp.ae/software/169031/dialpad-contact-center> |
| en-AU | <https://www.getapp.com.au/software/169031/dialpad-contact-center> |
| en-CA | <https://www.getapp.ca/software/169031/dialpad-contact-center> |
| en-GB | <https://www.getapp.co.uk/software/169031/dialpad-contact-center> |
| en-IE | <https://www.getapp.ie/software/169031/dialpad-contact-center> |
| en-NZ | <https://www.getapp.co.nz/software/169031/dialpad-contact-center> |
| en-SG | <https://www.getapp.sg/software/169031/dialpad-contact-center> |
| en-ZA | <https://www.getapp.za.com/software/169031/dialpad-contact-center> |
| fr | <https://www.getapp.fr/software/169031/dialpad-contact-center> |
| fr-BE | <https://fr.getapp.be/software/169031/dialpad-contact-center> |
| fr-CA | <https://fr.getapp.ca/software/169031/dialpad-contact-center> |

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