---
description: Learn more about Xenioo. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Xenioo Reviews, Cost & Features | GetApp Australia 2026
---

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# Xenioo

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> Xenioo is an omnichannel chatbot platform that lets users create artificial intelligence (AI) powered virtual assistants to engage visitors and capture leads. The software includes a codeless drag-and-drop chat flow designer, preview functionality, debugging, multi-channel publishing, and more.
> 
> Verdict: Rated **4.5/5** by 15 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 15 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 3.9/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Matelab
- **Location**: LECCO, Italy
- **Founded**: 2017

## Commercial Context

- **Starting Price**: EUR 49.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Xenioo is available for free for up to 2 multi-channel chatbots and 1000 messages per month.
Starter: $29.99/month for up to 25 multi-channel chatbots and 7500 messages per month.
Professional: $99.99/month for up to 50 multi-channel chatbots and 100,000 messages per month.
Agency: $249.99/month for up to 100 multi-channel chatbots and 350,000 messages per month.
Custom Enterprise plans are also available.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Italian, Spanish
- **Available Countries**: Italy

## Features

- API
- Activity Dashboard
- Autoresponders
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Configurable Workflow
- Contextual Guidance
- Customisable Branding
- Drag & Drop
- Intent Recognition
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Offline Form
- Pre-Configured Bot

## Integrations (6 total)

- Mailchimp
- Microsoft Teams
- SendGrid
- Slack
- Twilio
- Zapier

## Support Options

- Email/Help Desk
- Knowledge Base
- Chat

## Category

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)
- [Conversational AI Platforms](https://www.getapp.com.au/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [Fathom](https://www.getapp.com.au/software/2071295/fathom-1) — 5.0/5 (807 reviews)
2. [UChat](https://www.getapp.com.au/software/2068586/uchat) — 4.9/5 (73 reviews)
3. [Denser AI](https://www.getapp.com.au/software/2074334/denser-ai) — 5.0/5 (31 reviews)
4. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [Botsonic](https://www.getapp.com.au/software/2071616/botsonic) — 4.8/5 (80 reviews)

## Reviews

### "Great cross-platform chatbot builder" — 5.0/5

> **Luciano** | *20 May 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Its extremely modular approach, multi-channel, agency pricing, various add-ons. NLP engine in included as well as execution diagram to debug conversational flows
> 
> **Cons**: The initial learning is not very fast and the paradigm of use must be approached with calm and mental elasticity.
> 
> My experience is entirely positive: after an initial uphill journey, the platform starts to pay you back with a wide elasticity, a lot of power, and the ability to create chatbots with a scalable approach to the many communication channels supported.

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### "Advance tool for chatbot dialogue creation and hybrid opportunities (chatbot+agent) in multichannel." — 5.0/5

> **Angel** | *12 April 2020* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Combination of NLU + dialogue creation. Implementation of complex dialogues can be done by non tech-profiles (many options to be implemented: use of variables, local or global intents, etc.). Many channels included and agents module.
> 
> **Cons**: There is always room for improvement, such as channels (Microsoft Teams; or allowing one chatbot to be deployed in several channels) or visual elements.
> 
> Allows both big brands and SMEs to implement a complex chatbot if required. Pricing is not high compared with other known solutions that are more limited in terms of functionality.

-----

### "Avoid it" — 1.0/5

> **Verified Reviewer** | *1 April 2020* | Hospitality | Recommendation rating: 0.0/10
> 
> **Pros**: I like that how easy they made it to fork out money from your credit card account
> 
> **Cons**: Read the fineprint on their payment policy. Once Credit Card number is in, they will not allow you to diable the account and continue to charge you for one excuse or another. U cannot remove Credit Card number or cancel your account.
> 
> Quite bad

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### "What about Xenioo?" — 5.0/5

> **Vasilis** | *15 April 2020* | Broadcast Media | Recommendation rating: 10.0/10
> 
> **Pros**: First, \[SENSITIVE CONTENT HIDDEN\] and all the team are always improving the app adding new features.  
Secondly, there's Cloud JavaScript platform which gives more flexibility, and NPL that is really a masterpiece, if you have the time to write it correctly, Xenioo is giving you the tool. The Pay as You Go, is also welcome because you pay for what you use and need any month. Easy cancel. Guys there are good programmers.
> 
> **Cons**: I'd like it very very much more if you could integrate it with Integromat. Zapier is integrated but i am not using Zapier for many reasons.
I'd prefer a little more documentation, especially about the not obvious operations, because there are many conditions that you have to test to understand how it's working. It's fun on one hand , but if you're in a hurry you can't do a 'fast app' with Xenioo, you have to be concentrated on what you do.
> 
> Xenioo is a honest tool that is giving you more value for the money you pay. It works. It has some limitations but it's a chatbot. We have other needs too.
I wish for example to include a JSON Parser to deliver output without writing Java.

But in my opinion 10/10 Thanks \[SENSITIVE CONTENT HIDDEN\] and all the team you're doing a great work. 
I am using Xenioo in many aspects and I've much more planned.

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### "Great chatbot designer" — 5.0/5

> **Luigi** | *10 April 2020* | Entertainment | Recommendation rating: 10.0/10
> 
> **Pros**: he chatbot designer makes building a chatbot very easy. We've been using it for Alexa and Google Assistant integration and it made the process of creating, publishing an mantaining everything a real breeze.
We integrated the chatbot with our platform very quickly and easily.
> 
> **Cons**: I would love to see more simplified versions of the more advanced features such as broadcasting. The number of available options to reach out to users is overwhelming at first.
> 
> Xenioo checked all of our requirement boxes. Great user experience overall.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/164607/xenioo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/xenioo/> |
| en-AE | <https://www.getapp.ae/software/164607/xenioo> |
| en-AU | <https://www.getapp.com.au/software/164607/xenioo> |
| en-CA | <https://www.getapp.ca/software/164607/xenioo> |
| en-GB | <https://www.getapp.co.uk/software/164607/xenioo> |
| en-IE | <https://www.getapp.ie/software/164607/xenioo> |
| en-NZ | <https://www.getapp.co.nz/software/164607/xenioo> |
| en-SG | <https://www.getapp.sg/software/164607/xenioo> |
| en-ZA | <https://www.getapp.za.com/software/164607/xenioo> |

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