Bigin by Zoho CRM
About Bigin by Zoho CRM
Bigin is a customer relationship management software designed to help small businesses manage sales pipelines, schedule follow-ups, and update customer records. It enables employees to capture and store prospect and customer details including deals, emails, activities, tweets, and more in a centralized repository.
The application allows users to create and share no-code form across multiple channels. Users can also utilize the built-in telephony system to connect with prospects or customers and automatically update call records. You can also connect with your contacts via WhatsApp, email, and online meetings! With Bigin’s activity management module, employees can create tasks, schedule calls with customers, create events, and set up activity reminders. Other notable features of Bigin include workflow automation, automated notifications, collaboration, data import, audit logging, and more.
Bigin lets businesses connect with several third-party platforms such as G Suite, Microsoft Office 365, Twitter, Zapier, Zoho Flow, Zoho Desk, Zoho Meeting and Zoho Campaigns.
Pricing starting from:
USD 1.00/year
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premises
Pricing starting from:
USD 1.00/year
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Bigin by Zoho CRM: 126
Alternatives
Keap
Less Annoying CRM
Ontraport
Zendesk Suite
Reviews
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- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best CRM for Startups and Small Business
Reviewed on 01/02/2024
Easy to use, app is easy to read and use on our cell phones. We were up and running with BIGIN in...
Easy to use, app is easy to read and use on our cell phones. We were up and running with BIGIN in one day.
Pros
Easy to setup with industry specific template, in our case we used the "Education" template, easy to upload data from spreadsheets, and from forms on our Website.
Cons
Would like a way to better organize files for each customer.
Alternatives Considered
HubSpot CRMReasons for Choosing Bigin by Zoho CRM
Prior CRM to cumbersome to setup and did not offer the same flexibility as Bigin did.Switched From
monday.comReasons for Switching to Bigin by Zoho CRM
Bigin offered more flexibility, was easier to setup, and lower cost as well.- Industry: Entertainment
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MUST have, simple but powerful CRM.
Reviewed on 04/08/2024
I looked for a simple CRM and this met every expectation I was needing. I really like the mobile...
I looked for a simple CRM and this met every expectation I was needing. I really like the mobile app for search and inputting of data.
Pros
I love the ease of finding and inputting my data as well as the overall look and feel.
Cons
I really do not have ANY cons. It completes every task that I need it to do .
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
They need to remove the ajax query function from the search bar and the search article bar
Reviewed on 15/10/2023
great
great
Pros
pretty much all you need on a crm.
Cons
Having ajax in a tool like that does give an excellent impression at first glance, not having to pop-up to a different window each time you do a search the sad part is this search bar function fails more than often to the extent I have to delete and start over or even as bad as refreshing the screen. I never put reviews but i will appreciate the team looking into this or at least having a button to switch from ajax to normal opening another window to load data.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Very good starting point!
Reviewed on 04/06/2024
Pros
We utilize Bigin by Zoho CRM to meticulously monitor and manage our leads on prospective clients and sales. This comprehensive system ensures that our entire organization maintains a clear and up-to-date understanding of who has interacted with each client, the details of those interactions, and the current status of their engagement with our services. It's simplicity is its best asset and the biggest downside i'd say.
Cons
Some of the biggest problem i've seen so far is the implementation of phone calls, wich are not as easily tracked if you don't use their platform to make the call. The customer support is reactive so far, but the lack of different languages can be a downside compared to the competitors on the market. Some advanced feature for integration are missing, but that is to be expected from a product wich is aimed at small teams/enterprises.
Alternatives Considered
Less Annoying CRM, Zoho CRM, Pipedrive, Dynamics 365, Salesforce Sales Cloud, Copper and HubSpot CRMReasons for Switching to Bigin by Zoho CRM
Mostly the pricing, i had a very strict budget to start the crm project since the company never used one before.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great sales and pipeline management
Reviewed on 28/07/2024
Overall experience with Bigin is positive. We have just started using the platform but have enjoyed...
Overall experience with Bigin is positive. We have just started using the platform but have enjoyed it so far.
Pros
Bigin is easy to visualize, making use seamless, and setting up the platform even easier.
Cons
I haven't found too much to be concerned about. Support is extremely helpful.
Bigin by Zoho CRM FAQs
Below are some frequently asked questions for Bigin by Zoho CRM.Q. What type of pricing plans does Bigin by Zoho CRM offer?
Bigin by Zoho CRM offers the following pricing plans:
- Starting from: USD 1.00/year View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
Pricing starts from $1/user/month (billed annually)
Q. Who are the typical users of Bigin by Zoho CRM?
Bigin by Zoho CRM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Bigin by Zoho CRM support?
Bigin by Zoho CRM supports the following languages:
Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese
Q. Does Bigin by Zoho CRM support mobile devices?
Bigin by Zoho CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Bigin by Zoho CRM integrate with?
Bigin by Zoho CRM integrates with the following applications:
Calendly, Constant Contact, Google Workspace, Mailchimp, Meetime, Microsoft 365, MyOperator, NeverBounce, Ozonetel, Qualtrics Surveys, SMS-Magic, Twilio, Zapier, ZeroBounce, Zoho Books, Zoho CRM, Zoho Campaigns, Zoho Desk, Zoho FSM, Zoho Flow, Zoho Forms, Zoho Invoice, Zoho LandingPage, Zoho Meeting, Zoho Sites
Q. What level of support does Bigin by Zoho CRM offer?
Bigin by Zoho CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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