About Bigin by Zoho CRM

Bigin is a customer relationship management software designed to help small businesses manage sales pipelines, schedule follow-ups, and update customer records. It enables employees to capture and store prospect details including deals, emails, activities, tweets, and more in a centralized repository.

The application allows users to create and embed webforms into business websites to capture leads’ information. Users can also utilize the built-in telephony system to connect with prospects or customers and automatically update call records. With Bigin’s activity management module, employees can create tasks, schedule calls with customers, create events, and set up activity reminders. Other features of Bigin are workflow management, automated notifications, collaboration, data import, audit log, email templates, and more.

Bigin lets businesses connect with several third-party platforms such as G Suite, Microsoft Office 365, Twitter, Zapier, Zoho Flow, Zoho Desk, Zoho Meeting and Zoho Campaigns. It also allows managers to create predefined workflows to automate recurring tasks such as tracking deal progress and setting up email alerts.

Pricing starting from:

USD 7.00/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla, Albania, Armenia, Curaçao, Angola, Argentina, Austria, Australia, Aruba, Azerbaijan, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Falkland Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Ghana, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Haiti, Hungary, Indonesia, Ireland, Israel, India, Iraq, Iran, Italy, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Comoros, St. Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St. Lucia, Sri Lanka, Liberia, Lesotho, Luxembourg, Latvia, Libya, Morocco, St. Martin, Madagascar, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, Niger, Nigeria, Nicaragua, Netherlands, Norway, Nepal, New Zealand, Oman, Panama, Peru, Philippines, Pakistan, Poland, St. Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Saudi Arabia, Seychelles, Sudan, Sweden, Singapore, St. Helena, Slovenia, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Turkey, Trinidad & Tobago, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, St. Vincent & Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

Supported Languages

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese

Pricing starting from:

USD 7.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Bigin by Zoho CRM Software - Bigin deals
Bigin by Zoho CRM Software - Bigin contacts
Bigin by Zoho CRM Software - Bigin dashboard
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Bigin by Zoho CRM video
Bigin by Zoho CRM Software - Bigin deals Bigin by Zoho CRM Software - Bigin contacts Bigin by Zoho CRM Software - Bigin dashboard

Features

Total features of Bigin by Zoho CRM: 42

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Business Card/Badge Scanning
  • CRM
  • Calendar Sync
  • Calendar/Reminder System
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Interaction Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Mobile Access
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Social Media Integration
  • Task Management
  • Third Party Integrations
  • Workflow Management

Alternatives

Zoho CRM

4.2
#1 Alternative to Bigin by Zoho CRM
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

HubSpot CRM

4.5
#2 Alternative to Bigin by Zoho CRM
Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging...

Agile CRM

4.1
#3 Alternative to Bigin by Zoho CRM
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively...

Zoho ContactManager

4.3
#4 Alternative to Bigin by Zoho CRM
Zoho ContactManager is an online contact management software that lets you organize contacts, tasks, and deals in one...

Reviews

Overall rating

4.4 /5
(27)
Value for Money
4.5/5
Features
4.0/5
Ease of Use
4.7/5
Customer Support
3.9/5

Already have Bigin by Zoho CRM?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 27
Manivarman A. Manivarman A.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Simple Things reach great lengths

Reviewed on 03/07/2020

It has been an awesome experience with the product as well as the support.

It has been an awesome experience with the product as well as the support.

Pros

Simple easy to use UI. Navigation is awesome. Straight up pipeline focused with necessary workflows automation

Cons

Contact to account look up is available the vice versa isnt there hence there is difficulty while selecting a contact during deal creation

Alternatives Considered

Freshsales

Switched From

Freshsales
Irving S. Irving S.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A basic , entry-level CRM

Reviewed on 08/09/2020

We have had a great experience with Bigin, it was a great alternative while lowering our costs. It...

We have had a great experience with Bigin, it was a great alternative while lowering our costs. It offers a great value for the money we pay for it.

Pros

While trying to lower our costs derived from the health crisis, we searched for CRM alternatives and ultimately we choose Bigin, due to their clean interface and the functionality they offer, as well as their low price (but great value overall)

Cons

Limited number of custom fields, no email templates and difficult to create email templates on my own.

Alternatives Considered

Zoho CRM

Reasons for Choosing Bigin by Zoho CRM

Cleaner interface, best price

Switched From

Vtiger CRM

Reasons for Switching to Bigin by Zoho CRM

mainly price, but it has a lot of functionality. It will also be easy to migrate to Zoho CRM, when the situation allows for it.
Verified Reviewer
Overall rating
  • Industry: Farming
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Nice CRM for Small Companies and StartUps

Reviewed on 18/11/2021

Pros

Nice CRM for small companies and startups. One user ist free, premium accounts only costs 7 € per month.

Actually I'm just testing around, but it feels nice :-)

Cons

Connection to MS 365 isn't hazzle-free. It broke down several times. However, it finally worked.

Alternatives Considered

Zoho ContactManager, Agile CRM and HubSpot CRM

Switched From

HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

It was easier to set up and get it run. Also the pricing model seems to be very interesting.
Natesh I. Natesh I.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Bad experience with Bigin

Reviewed on 24/01/2021

It was good & i was very happy till i found all my accounting data was not integrated and had to...

It was good & i was very happy till i found all my accounting data was not integrated and had to add contacts manually

Pros

Integration with GSuite
Tasks / Calendar

Cons

The worst is it does not integrate with Zoho Books, there is not point. I spent time exporting contacts from books and importing to Bigin and then realised this is foolish to do. They promised to integrate with books but they also suggested to use zoho flow another paid application. This is not fair as why should i keep paying for applications, they should have offered zoho flow for free as it is their fault when CRM is not integrated with books/accounting

Alternatives Considered

HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM

To ensure zoho books integration should work and felt natural extension

Switched From

HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

To ensure zoho books integration should work and felt natural extension

Response from Zoho CRM

Hello Natesh! Thank you for taking your time to share your feedback. We're happy to let you know that Bigin's native integration with Zoho Books is ready and is live as part of our Early access program. We really hope that you find this useful.

As always, you can reach out to us anytime if there's anything else that you need to help with. Thank you!

Arlène V. Arlène V.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501-1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

If you "live" inside your sales pipeline, this CRM tool is for you

Reviewed on 14/08/2021

For the most part, I have had a good experience with Bigin

For the most part, I have had a good experience with Bigin

Pros

The first time I came across Bigin, I wondered why a company would have two CRM tools (Zoho also has Zoho CRM)... but then I understood: Bigin focuses on the pipeline aspect of a CRM.

The one thing that stroke me the most at first was the fact that Bigin was really a mobile-focused CRM. Pipelines, workflows (another name for automations in Bigin), and activity management are powerful, but I think that it is really in its mobile-first approach that Bigin shines.

Its Signals are the perfect way to make sure you never forget to do something, and if you are an Apple user, you can even write or use a pencil on your iPad. Something I really enjoy is the ability to create widget to add to my smartphone homepage. This is great because I can easily get an overview of different things – e.g. tasks I need to carry out, upcoming appointments for the week – without having to be in front of my computer or without having to log into the Bigin mobile app. A simple swipe from my phone's home screen and I can see all of that.

Cons

Depending on what you would like a CRM tool to do for you, you may find that Bigin is lacking some things... For me, the main con is the fact that the premium plan has a limit of 50,000 contacts/record (though it is true that you can add more by paying)

Showing 5 reviews of 27 Read all reviews

Bigin by Zoho CRM FAQs

Below are some frequently asked questions for Bigin by Zoho CRM.

Bigin by Zoho CRM offers the following pricing plans:

Bigin offers a 15-day free trial for new users, after which the software is available in 2 versions across 2 pricing tiers for each version. Pricing and functionality - outlined below - scales with the number of users. Free: Available to users for free Express: • Monthly - $9/user/month • Annually - $7/user/month Premiere • Monthly - $15/user/month • Annually - $12/user/month

Bigin by Zoho CRM has the following typical customers:

Self Employed, 2-10, 11-50, 51-200

Bigin by Zoho CRM supports the following languages:

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese

Bigin by Zoho CRM supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Bigin by Zoho CRM integrates with the following applications:

Google Workspace, Mailchimp, Microsoft 365, Zapier, Zoho Books, Zoho CRM, Zoho Campaigns, Zoho Desk, Zoho Flow, Zoho Forms, Zoho Invoice, Zoho Meeting, Zoho Sites

Bigin by Zoho CRM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for Bigin by Zoho CRM.