About Acronis Cyber Protect Cloud
Acronis Cyber Protect Cloud is a composite cyber-protection solution that is designed specifically for service providers. It allows seamless integration of backup, anti-malware, antivirus, disaster recovery, EDR, DLP, vulnerability assessments, patch management, and remote access. Your entire infrastructure can be controlled through a single management console which simplifies operations and enhances efficiency. With the single agent installed on an endpoint, service providers can utilize the full range of capabilities, eliminating complexity and optimizing resource allocation.
The unique integration of backup, anti-malware, antivirus, and endpoint management allows service providers to prioritize security as the key part of their offerings. By providing full set of cyber protection capabilities, service providers can increase customer satisfaction, improve SLAs, and reduce churn risks, while service providers can generate additional recurring revenue.
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Acronis Cyber Protect Cloud
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Reviews
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- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Acronis is absolutely a marvellous solution for complete Cyber Protection of critical Data
Reviewed on 11/01/2023
Acronis provides Data Security both as a backup as well as Data Protection against Ransomware...
Acronis provides Data Security both as a backup as well as Data Protection against Ransomware attacks. The overall experience has been exciting.
Pros
Ransomware ProtectionVariety of Workloads supported
Cons
There is hardly any feature to dislike. This solution is way ahead of its' competitors.
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Useful for PC configuration (image backup and restore)
Reviewed on 04/04/2023
Easy to operate because cloud backup can be performed with the same configuration as on-premises. ...
Easy to operate because cloud backup can be performed with the same configuration as on-premises. Pricing is more economical than other services. An introductory one for those who do not use cloud services. We only restored the server as a test, but we converted the image to a model different from the physical server. Servers can be restored even in case of fire or disaster damage.
Pros
Since the operation during backup is relatively light, the resource utilization rate during backup does not increase much, even on low-specification servers. Easy-to-install agents. Easy to understand user interface. Many functions help to secure your data.
Cons
Email notifications are sent after the backup, but the email notifications do not arrive if the server fails. It would be nice if the cloud side could send a problem notification email if the backup were not done on the scheduled date and time. Reasonably priced and easy to operate.
Alternatives Considered
Veeam Data PlatformReasons for Choosing Acronis Cyber Protect Cloud
Useful for configuring a large number of PCs. We significantly reduced configuration work time by backing up and restoring the functions, points and images that contributed to the problem.Reasons for Switching to Acronis Cyber Protect Cloud
Originally, it was installed for the backup function. Still, after using it, vulnerability diagnosis, antivirus, and email protection functions can be used to some extent, reducing the operation cost.Response from Acronis
Hello! Thanks for the review. As about the email notifications, you can enable alert for missed backups in the options of each particular protection plan. And then enable the daily recap about active alerts.
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
No longer fit for purpose
Reviewed on 29/11/2022
Initially it was great but the service is no longer fit for purpose. Support is non existent and...
Initially it was great but the service is no longer fit for purpose. Support is non existent and the product doesn't work.
Pros
The solution used to be great but over the last year or two the service has got steadily worse.
Cons
We were using the service to backup servers, Microsoft 365 and desktop machines. The Acronis agent made two virtual servers unable to boot. The support was non existent and we spent a week diagnosing and working out the cause was the agent software. In this time we also tried to restore one of the servers but this also failed so we have moved away from Acronis as the solution can't be relied on in an emergency.It takes days for the support team to respond to tickets and when you have a server down as a result of their product this is not acceptable. They never solved the issue with the agent, didn't even get close in the 2+ weeks of back and forth with the support team which amounted to 4 or 5 responses in that time.
Response from Acronis
Hello and thank you for providing your feedback. Your experience stands out to us as both the quality of Acronis support and products is among the things on which we pride ourselves. Would you clarify whether you received direct support from Acronis or from a 3rd-party? If direct – please provide the number of your Acronis Support ticket so that we can review with the team's directors.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Acronis for MSPs
Reviewed on 05/12/2019
Pros
The ease of use to add clients and install agents
Cons
If you use it from distribution and not directly, reaching support is a bit challenging
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Set it, Forget it, and Know That Your Important Data is Backup Up
Reviewed on 20/09/2018
I've been using Acronis backup products for nearly a decade, and their Cloud backup solution for...
I've been using Acronis backup products for nearly a decade, and their Cloud backup solution for about two years. I use it on a few computers, and it works very well on all of them! I typically use it to create a full image backup to a USB drive when I first get (and configure) a new computer, and then do automatic, file-level backups to the cloud on a daily basis.
Pros
Acronis Backup Cloud is straight-forward to install and setup on your computer, then runs quietly in the background, and includes robust ransomware detection. It also has a cloud-based management console which allows you to manage and restore from your web browser. There are some great plans for those of us who want to use it on multiple computers. I also called their support to handle a minor issue, and they got it resolved very quickly for me.
Cons
The only thing that I wish was better, is using the web-based management console to mange backups that from multiple computers. It seems like it groups all of the files together in a mass, single directly, and I'd like to see this be able to be separated by computer name, etc.
Acronis Cyber Protect Cloud FAQs
Below are some frequently asked questions for Acronis Cyber Protect Cloud.Q. What type of pricing plans does Acronis Cyber Protect Cloud offer?
Acronis Cyber Protect Cloud offers the following pricing plans:
- Starting from: USD 59.00/year
- Pricing model: Subscription
- Free Trial: Available
Acronis Cyber Protect Cloud offers a 30-day free trial for new users.
Q. Who are the typical users of Acronis Cyber Protect Cloud?
Acronis Cyber Protect Cloud has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Acronis Cyber Protect Cloud support?
Acronis Cyber Protect Cloud supports the following languages:
Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Russian, Swedish, Traditional Chinese, Turkish
Q. Does Acronis Cyber Protect Cloud support mobile devices?
Acronis Cyber Protect Cloud supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Acronis Cyber Protect Cloud integrate with?
Acronis Cyber Protect Cloud integrates with the following applications:
ActivePlatform, Addigy, Alibaba Cloud, Atera, Autotask PSA, Autotask PSA, Citrix Workspace, CloudBlue, ConnectWise Automate, ConnectWise Command, ConnectWise PSA, ConnectWise ScreenConnect, HostBill, IBM Cloud, Jamf Pro, Kaseya VSA, Matrix42 License Management, Microsoft 365, Microsoft Azure, Microsoft Teams, OnApp Cloud Platform, Plesk, RackNap, Virtuozzo, WHMCS, Wasabi, Webex, Zoom Meetings, cPanel & WHM, interworks.cloud
Q. What level of support does Acronis Cyber Protect Cloud offer?
Acronis Cyber Protect Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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