--- description: Learn more about VolunteerMatters. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: VolunteerMatters Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Volunteer Management Software](/directory/172/volunteer-management/software) > [VolunteerMatters](/software/133975/volunteermatters) # VolunteerMatters Canonical: https://www.getapp.com.au/software/133975/volunteermatters Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/133975/volunteermatters?page=2) > VolunteerMatters helps non-profits, associations and municipalities with an established volunteer workforce to automate and amplify their volunteer programs. > > Verdict: Rated **4.9/5** by 39 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of VolunteerMatters Scalability for Complex Programs  Handles thousands of volunteers, multiple administrators, and distributed locations, making it ideal for large organizations with enterprise-level needs.  Volunteer Empowerment  Gives volunteers self-service tools to sign up, track hours, manage their schedules, and engage on mobile — creating a more rewarding and autonomous experience.  Efficiency \& Automation  Reduces staff workload by automating scheduling, reminders, compliance tracking, and reporting, so staff can focus on mission-driven activities.  Data, Insights \& Impact Measurement  Provides real-time dashboards and reports that help leaders quantify volunteer contributions, demonstrate impact to funders/boards, and guide program improvements.  Engagement \& Retention  Supports recognition programs, feedback loops, and communication tools that increase satisfaction and keep volunteers coming back, strengthening long-term relationships. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 39 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive Software - **Location**: Tysons Corner, US - **Founded**: 2017 ## Commercial Context - **Starting Price**: USD 3,790.00 - **Pricing Details**: VolunteerMatters pricing is based on the desires features and the overall size of the volunteer program. We determine the size based on the number of sites, admin users, and volunteers. There are three feature tiers each with increasing sophistication. Growing - Small Programs with Sophisticated Needs A volunteer program with 250 or fewer active volunteers being managed by one or two people. You could manage things with paper and Excel but it might just drive you crazy. A software application would make you much more efficient and help you to grow. You need to keep your budget under $3,000/yr and closer to $2,000 would be better. Professional - A Significant Operation with Volume A volunteer program with hundreds or thousands of active volunteers being managed by a team of people that hold responsibilities for several types of programs/events/initiatives. Managing the intricacies involved with volunteer onboarding, scheduling, check-in and communications for an organization of your scale would be impossible without good software systems. You have some systems in place now but they're not cutting it. Your volunteer workforce is of a significant importance to your operations and fundraising therefore you're willing to invest more than a $3,000/yr Enterprise - You're kind of a big deal You've got thousands or tens of thousands of volunteers and your volunteering is likely highly distributed. You may have many departments or locations that require their own autonomy managing volunteers while also operating under organizational standards for consistency and compliance. Integrating VolunteerMatters with your other business systems is a priority. You might be a city municipality, state/federal agency, hospital system, university/school district, large corporation, metropolitan YMCA association, or a large regional non-profit operating out of many locations. While budget is always important, you are more interested in finding the right software systems to meet your business needs. Therefore, a five or six figure price tag is not intimidating. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Assignment Management - Attendance Tracking - CRM - Calendar Management - Communication Management - Contact Management - Customisable Branding - Customisable Forms - Customizable Fields - Customizable Reports - Document Storage - Event Management - Event Scheduling - For Nonprofits - Member Directory ## Integrations (1 total) - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Volunteer Management Software](https://www.getapp.com.au/directory/172/volunteer-management/software) ## Alternatives 1. [SignUpGenius](https://www.getapp.com.au/software/105637/signupgenius) — 4.6/5 (1985 reviews) 2. [VolunteerLocal](https://www.getapp.com.au/software/91258/volunteerlocal) — 4.8/5 (204 reviews) 3. [Vome Volunteer](https://www.getapp.com.au/software/2061297/vome-volunteer) — 4.6/5 (35 reviews) 4. [ivolunteer.com](https://www.getapp.com.au/software/2071776/ivolunteer-com) — 4.7/5 (40 reviews) 5. [SignUp.com](https://www.getapp.com.au/software/2056542/signup-com) — 4.8/5 (397 reviews) ## Reviews ### "Organization Changing Software that Matters\!" — 5.0/5 > **Del** | *23 March 2024* | Recreational Facilities & Services | Recommendation rating: 10.0/10 > > **Pros**: RestoreTrails.Org is a boots on the ground volunteer group that relies on volunteers to fulfill our mission. Much of our mission is accomplished through grants for funding. Tracking volunteer work hours and efforts is essential to accounting for that grant funding. VolunteerMatters nails it, hands down\! We can report to our funding partners every step of the way with work projects all year long. We tried spreadsheets and manually filing sign-in sheets from projects. It was a disaster and time killer. VolunteerMatters gave us tracking and communicating options we never thought possible > > **Cons**: Like all serious software programs there is a learning curve that takes a little time -- but so well worth it\! > > It has changed our organization completely and gave us a new connection with our volutneer work force. VolunteerMatters has been hugely helpful to fulfilling our mission. ----- ### "VolunteerMatters Streamlines Our Volunteer Management" — 5.0/5 > **Genita** | *31 October 2022* | Individual & Family Services | Recommendation rating: 9.0/10 > > **Pros**: First, VolunteerMatters simplifies volunteer registration. The software collects all of the "paperwork" for us, saving us hours of manually tracking down signatures and drivers' licenses\!Second, VolunteerMatters is useful as a central location where volunteers can upload required documents, especially our CDL volunteers who have to provide us with current required documents throughout the year. Additionally, the email function within VM functions as an efficient tool to email large groups of volunteers using the report filtering tools within the software all at once. It also works well to email just a few persons.The list views within the software overall work well and it is helpful to be able to sort by several fields instead of just one (as another major CRM software restricts us to).The project feature has given us a mechanism to track many details regarding the cases at which our volunteers serve.Finally, the customer service is exceptional. I nearly always receive a response within an hour to my inquiries. The immediate "chat" feature is super helpful and the technician is also available to do zoom calls if need be. > > **Cons**: The report ("list") feature could be improved. We are not able to manipulate the filters as precisely as we would like to. > > Streamlining volunteer registration and paperwork was the number one goal and it has been met through the use of VolunteerMatters. An added benefit is being able to better track various aspects of the many projects we have going during our busy seasons. ----- ### "YMCA of Greater Vancouver" — 4.0/5 > **Kevin** | *19 October 2020* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: One place for all of our volunteers to got to. > > **Cons**: Compatibility with other software we are using in the organization. > > Very positive. Good Customer Service. ----- ### "An Excellent Volunteer Management Tool" — 5.0/5 > **Jacqueline** | *14 November 2022* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: We found VolunteerMatters at a time where we needed it most. We are an immigrant services and refugee resettlement organization, and during the Afghan Evacuation of 2021, our lines were blowing up with volunteers. We had an unmanageable amount of volunteers wanting to get involved and needed a way to harness the support for the many needs of our new clients. VolunteerMatters allowed us to have a user-friendly platform where volunteers could easily upload their clearances and sign up for a range of opportunities. I have been told that we have the most approachable volunteer system that out volunteers have seen, which I credit almost entirely to VolunteerMatters. I take pride in showing volunteers our project catalog because it looks clean, sleek, and accessible. Lastly, I would like to shoutout \[SENSITIVE CONTENT\] from customer support, who takes every question I have seriously and gives me a quick and accurate answer. Thank you VM\! > > **Cons**: I would like a more straight forward way for people to upload their credentials onto their profile without having to go through he project catalog. ----- ### "Exactly What We Need" — 5.0/5 > **Emily** | *7 April 2023* | International Affairs | Recommendation rating: 10.0/10 > > **Pros**: Our favorite feature in VolunteerMatters is the ability to log hours served volunteering into a volunteer's profile. Our organizations relies on this information to track the status of a volunteer and for funding from grants, and it couldn't be easier. Even our less tech-savvy volunteers can do it\! > > **Cons**: We have experienced some glitches with the integration of other software into our VolunteerMatters account, but customer service is always there to make it right. > > I can't say enough great things about \[sensitive content hidden\] in customer support. He has an incredible response time and never expresses annoyance in the frequency of my inquiries. He also makes learning how to fix the problem myself easy to understand, so instead of having to ask \[sensitive content hidden\] again for help, I can usually do it myself. Give the man a raise. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/133975/volunteermatters?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/133975/volunteermatters) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data