About Simphony POS

Simphony, by Oracle MICROS, is a cloud-based POS system designed to synchronize front-of-house, back-office, and kitchen operations. The platform helps restaurants manage processes related to takeout and delivery orders, menus and pricing, customer loyalty programs, online payments, and more. Managers can review real-time performance data and business reports from the centralized dashboard.

Simphony enables users to manage multiple restaurants across various locations to enhance brand awareness and provide a consistent guest experience. The table management feature allows staff members to take reservations and manage waitlists while the conversational ordering tool, automatic combo recognition feature, and online menu with custom pictures and promotions help to streamline the ordering process.

With Simphony’s forecasting tools, managers can track sales and key performance indicators to create accurate budgets in real time. The software allows users to track inventory levels and send automatic alerts when stock needs to be reordered or organized. From the dashboard, managers can review reports with real-time data, training materials, and video surveillance footage.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Simphony POS

-Protect business and customer data with the world's most secure cloud-based restaurant POS system
-Integrate with a vast selection of technologies for online ordering, delivery, loyalty programs, and more
-Run your restaurant on the industry's most robust, durable restaurant POS hardware
-Take advantage of Oracle's 24x7 local support teams from anywhere in the world
-Run multiple restaurants from a completely customized restaurant POS system configured to fit your business needs

Devices

Business size

S M L

Markets

Australia, Canada, Switzerland, Germany, Denmark, Finland, France, United Kingdom, Ireland, Isle of Man, Italy, Jersey, Mexico, Norway, New Zealand, Sweden, United States

Supported Languages

Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, zh-hant

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

Simphony POS Software - Simphony mobile integration
Simphony POS Software - Simphony access control
Simphony POS Software - Simphony restaurant management
Simphony POS Software - Simphony payment processing
View 5 more
Simphony POS video
Simphony POS video
Simphony POS Software - Simphony mobile integration Simphony POS Software - Simphony access control Simphony POS Software - Simphony restaurant management Simphony POS Software - Simphony payment processing

Features

Total features of Simphony POS: 69

  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Cash Management
  • Commission Management
  • Cost Management
  • Credit Card Processing
  • Customer Accounts
  • Customizable Reports
  • Delivery Management
  • Demand Forecasting
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Food Delivery Dispatching
  • For Cafeterias
  • For Healthcare
  • For Restaurants
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kitchen / Menu Management
  • Live Tracking
  • Loyalty Program
  • Menu Builder
  • Menu Planning
  • Mobile Access
  • Mobile Payments
  • Multi-Location
  • Nutrition & Allergen Management
  • Nutrition Analysis
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Ordering Automation
  • POS Integration
  • Payment Processing
  • Point of Sale (POS)
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recipe Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail POS
  • Returns Management
  • Routing
  • SMS Messaging
  • Sales Reports
  • Sales Trend Analysis
  • Separate Checks
  • Social Promotion
  • Split Checks
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Wait List Management
  • eCommerce Management

Alternatives

Rezku POS

4.5
#1 Alternative to Simphony POS
Rezku POS is an iPad point-of-sale system for bars & restaurants with features for tableside ordering, advanced menus,...

GoFrugal

4.4
#2 Alternative to Simphony POS
GOFRUGAL offers retail, restaurant, distribution and Enterprise businesses a range of ERP and Point of Sale (POS)...

PDQ POS

4.3
#3 Alternative to Simphony POS
PDQ POS, a top rated point of sale system, is designed specifically for pizzerias, quick serve, fast casual, and...

Toast POS

4.2
#4 Alternative to Simphony POS
Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational...

Reviews

Overall rating

4.4 /5
(20)
Value for Money
3.7/5
Features
4.2/5
Ease of Use
4/5
Customer Support
3.5/5

Already have Simphony POS?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 20
Christian K. Christian K.
Overall rating
  • Industry: Hospitality
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Simphony Review - Minor DKL Food Group

Reviewed on 08/07/2020

Overall the software is a decent POS software, the customisation ability is a good fit for our...

Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions.

Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be.

Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.

Pros

The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products.

The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals

It ties into its own reporting system and the MyMicros App makes store sales checking a breeze

Cons

The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets.

Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates

Matt F. Matt F.
Overall rating
  • Industry: Hospitality
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Oracle = A great global partner

Reviewed on 04/07/2020

I have been happy with our experience with Simphony. They provide a great product

I have been happy with our experience with Simphony. They provide a great product

Pros

One stop shop. POS, purchasing and reporting.

The software has great capabilities and covers all areas a hospitality business requires

Cons

Most adjustments to the program involve an additional purchase.

Immediate support not often available

Jean R. Jean R.
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

What Happened to Micros? Oracle. Make a wise choice don't choose Simphony.

Reviewed on 05/10/2020

We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting...

We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting Micros Res 3700 any longer. We choose Simphony because Micros Res 3700 had the best support, including live support. Micros had service was 24/7.

It was a really bad choice.

Oracle Simphony has basiclly no support, you call support, they issue a ticket or tell you that someone will be calling you back and you never hear back from anyone. There is no support live help desk .

Since, Oracle purchased Micros, service and support has suffered greatly.

They are always trying to upsell you to purchased 3rd party items, that they eluded where included in product during the original meetings.

Micros NYC/Oracle is by far the worst software installers/developers that I have ever worked with.

Make a wise choice, don’t choose Oracle Simphony.

Pros

The ease of menu updating and cusomtization.

Cons

There is no live support, no service, no support help desk; most times it takes days, weeks, even months to hear back from anyone.

Since our installation in July, 2020, 3 months later and there are many unresolved issues, with the credit card readers, time clock, reports not balancing to each and many other among other things, that just don’t work.

Brian H. Brian H.
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Simphony

Reviewed on 03/09/2021

Pros

The software is amazing. It helps keep confusion down with online and dine in orders during covid. It also helps keep track of inventory.

Cons

The system is complex. It took some time to get set-up to the standards that the restaurant requires.

Mike P. Mike P.
Overall rating
  • Industry: Restaurants
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Simphony

Reviewed on 25/06/2020

effort put in on setting it up - worth it - architecture is good & functional. Never really had...

effort put in on setting it up - worth it - architecture is good & functional. Never really had any down time - if internet down - all printers & KDS still work on the LAN. Have a good account manager too which helps!

Pros

Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services. We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals. We manage the one database across different concepts and countries pretty easily. Integretaed with payroll, Open table, Windcave - Tablets for servers. Real time updates pretty much on phone app. Kiosks integrated. It all works!

Cons

Sometimes support a little clunky, but we get there in the end.

Showing 5 reviews of 20 Read all reviews

Simphony POS FAQs

Below are some frequently asked questions for Simphony POS.

Simphony POS offers the following pricing plans:

Contact Oracle for full pricing details.

Simphony POS has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Simphony POS supports the following languages:

Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, zh-hant

Simphony POS supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Simphony POS integrates with the following applications:

FreedomPay, Restaurant365, SevenRooms

Simphony POS offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Simphony POS.