--- description: Learn more about Email Meter Enterprise. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Email Meter Enterprise Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/959/customer-success/software) > [Email Meter Enterprise](/software/131675/email-meter) # Email Meter Enterprise Canonical: https://www.getapp.com.au/software/131675/email-meter Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/131675/email-meter?page=2) > Track and analyze email response times, SLAs, shared mailbox performance, and sentiment across Gmail and Microsoft 365, without accessing email content. Includes custom dashboards, business-hours SLAs, and a native BigQuery connector. > > Verdict: Rated **4.8/5** by 20 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Email Meter Enterprise \- Track email response times, first-response times, and reply volumes across your whole team, with average and median views that aren't skewed by outliers. - Monitor SLA compliance against custom targets, with a business-hours engine that accounts for working hours, weekends, holidays, and time zones. - Get real-time alerts before an SLA breach, not after, so managers can act while it still matters. - Measure shared and delegated mailbox performance (support@, sales@, info@) with per-agent attribution across Gmail and Microsoft 365. - Balance workloads using per-agent, per-team, and per-tier breakdowns, see who's overloaded and who has capacity. - Catch at-risk accounts early by spotting declining response times before they turn into churn. - Detect tone and urgency automatically with AI-powered sentiment analysis. - Build custom dashboards with drag-and-drop widgets and flexible date-range filters, tailored to each team or stakeholder. - Schedule automated daily, weekly, or monthly reports delivered straight to leadership and clients, and export raw data to CSV. - Push email analytics into your BI stack via a native BigQuery connector and API access, ready for Looker, Power BI, or Tableau. - Deploy in minutes via OAuth at the domain level, no browser extensions, no agents, and no change to how your team works in Gmail or Outlook. - Keep full data privacy: Email Meter processes header metadata only and never reads, processes, or stores the body or attachments of emails. - Control access with manager and delegated access, custom roles and permissions, SAML 2.0 \& SSO, and data governance. - Retain up to 2 years of historical data (unlimited on enterprise) to benchmark trends over time. - Start free with core analytics, then scale to advanced plans with custom metrics, custom labels, omnichannel reporting, and a dedicated Customer Success Manager. - Trust enterprise-grade security: GDPR ready, ISO 27001, SOC 2 Type 2, Verified by Google, and audited annually by an independent third party. - Proven in production: teams like Payday HCM cut response times by 71% (from 5 hours to under 2) across 5 shared mailboxes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 20 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Email Meter - **Location**: Exton, US - **Founded**: 2011 ## Commercial Context - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Benchmarking - Customizable Reports - Dashboard - Data Import/Export - Email Monitoring - Email Tracking - Key Performance Indicators - Monitoring - Multiple User Accounts - Performance Metrics - Real-Time Data - Real-Time Notifications - Real-Time Reporting - Reporting & Statistics - Reporting/Analytics ## Integrations (7 total) - Google Cloud BigQuery - Google Data Studio - Google Workspace - Looker - Microsoft Power BI - Slack - Tableau ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software) ## Related Categories - [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software) - [Email Management Software](https://www.getapp.com.au/directory/306/email-management/software) - [Business Intelligence (BI) Tools](https://www.getapp.com.au/directory/318/business-intelligence/software) - [Email Tracking Software](https://www.getapp.com.au/directory/1409/email-tracking/software) ## Alternatives 1. [Mailchimp](https://www.getapp.com.au/software/8268/mailchimp) — 4.5/5 (17623 reviews) 2. [Brevo](https://www.getapp.com.au/software/91466/brevo) — 4.6/5 (3466 reviews) 3. [ActiveCampaign](https://www.getapp.com.au/software/2348/activecampaign) — 4.6/5 (2561 reviews) 4. [Missive](https://www.getapp.com.au/software/2057204/missive) — 4.9/5 (177 reviews) 5. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "Get useful data, easily" — 5.0/5 > **Natalia** | *12 August 2020* | Philanthropy | Recommendation rating: 10.0/10 > > **Pros**: What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person. The team and individuals had specific goals and the Email Meter data provided the metric. For example, we wanted to reduce internal email as a team and so we looked internal vs. external emails to understand how we were doing. Individuals had goals for increasing responsiveness, so we looked at and reply rates to see how quickly we were responding to clients. We were also able to see who each person was emailing the most to understand which clients we were interacting with more. > > **Cons**: The paid version has more features than the free version. I think in the free version we could only get a few months history. We switched to the paid version to get more features, which included having access to the full history. > > My overall experience was great. When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level. ----- ### "Good tool\!" — 4.0/5 > **Daniela** | *31 August 2021* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: How easy it is to ready data. It's very approachable and not intimidating at all. It's very easy to read and captivating. > > **Cons**: The advanced filters: they are critical for us and unfortunately the workaround for saving this isn't good enough for us. I am looking forward to seeing an improvement in that sense\! > > It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard. ----- ### "Simple solution to monitor email activity" — 5.0/5 > **Chandler** | *10 August 2020* | Real Estate | Recommendation rating: 6.0/10 > > **Pros**: After installing, I turned it on and easily began monitoring and producing reports on email activity without any complication. > > **Cons**: I may be living in dreamland, but I wish I could monitor every user in my system for the same price. I also have delegated access of one inbox to many people. I wish I could idenitfy who was sending the emails out of the delegated account without additional fees. ----- ### "I'm so glad I found Emial Meter\!" — 5.0/5 > **Brian** | *31 August 2021* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Email Meter is a saving grace\! It helps us track our Average Response Time and is truly helpful with managing the amount of emails we are sending and receiving. When it "feels" like we are getting more emails than usual, we now have the stats to back it up and to make sure our resources are going to the right places. It was fairly easy to set up and I love the fact that you can have "off hours" and you can filter out specific email addresses or subject lines from your reports if you wish. > > **Cons**: Setting up some of the filters took some time and concentration, but I was able to be successful with the help articles on the website. > > With Email Meter, we are able to have trackable KPIs for key team members and set realistic expectations for our team. It helps us stay on track and have better than average response time for those in our industry, of our business size and about of emails. Everyone I've interacted with on the Email Meter team has been a dream to work with and very helpful. ----- ### "Great Idea for Certain Businesses" — 4.0/5 > **Bryce** | *13 December 2024* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: The user interface was strong, and the customer support was prompt. > > **Cons**: My team simply didn't find much use for it after a while. > > Pleasant and useful but mildly redundant ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/131675/email-meter?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/131675/email-meter) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data