--- description: Learn more about ECP. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ECP Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Assisted Living Software](/directory/891/assisted-living/software) > [ECP](/software/131351/ecp) # ECP Canonical: https://www.getapp.com.au/software/131351/ecp Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/131351/ecp?page=2) > ECP is an assisted living software designed for senior living communities and long-term care facilities. The platform includes electronic medication administration records, electronic health records with automated care plan generation, customer relationship management for lead capture, billing functionality, and move-in tracking tools. The software integrates with pharmacy partners and offers reporting capabilities for compliance management. > > Verdict: Rated **4.7/5** by 154 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ECP Streamlines the entire resident journey by managing workflows from initial prospecting and move-in to clinical care and billing within a single platform Reduces medication errors and enhances oversight through integrated electronic medication administration and pharmacy connections Simplifies charting and care planning, supporting better outcomes and improved quality of life for residents Captures leads and supports occupancy growth with built-in customer relationship management tools Ensures accurate, real-time billing by automatically linking clinical services to financial processes ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 154 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Extended Care Professional - **Location**: East Troy, US - **Founded**: 2004 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Contact ECP for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Planning - Activity Tracking - Admissions Management - Alerts/Escalation - Alerts/Notifications - Appointment Management - Assessment Management - Billing & Invoicing - CNA Tracking - CRM - Calendar Management - Campaign Management - Care Plan Management - Charting - Client Management - Clinical Care - Communication Management ## Integrations (60 total) - Accushield - Aline - Aline - Amazon QuickSight - Axys - Axys - BestRx - Bill - Carefeed - Conduit - DRX - Datascan Pharmacy Software - Direct - Domo - FSI Pharmacy Management System ... and 45 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Assisted Living Software](https://www.getapp.com.au/directory/891/assisted-living/software) ## Related Categories - [Assisted Living Software](https://www.getapp.com.au/directory/891/assisted-living/software) - [Electronic Medical Records Software](https://www.getapp.com.au/directory/56/electronic-medical-records/software) - [Healthcare CRM Software](https://www.getapp.com.au/directory/937/healthcare-crm/software) - [Medical Billing Software](https://www.getapp.com.au/directory/64/medical-billing/software) - [Pharmacy Software](https://www.getapp.com.au/directory/755/pharmacy/software) ## Alternatives 1. [Senior Living Core Platform](https://www.getapp.com.au/software/2029187/senior-living-core-platform) — 4.7/5 (63 reviews) 2. [Eldermark](https://www.getapp.com.au/software/2058139/eldermark) — 4.6/5 (37 reviews) 3. [Therap](https://www.getapp.com.au/software/2080152/therap) — 4.7/5 (79 reviews) 4. [ShiftCare](https://www.getapp.com.au/software/2050072/shiftcare) — 4.6/5 (145 reviews) 5. [Carepatron](https://www.getapp.com.au/software/2048864/carepatron) — 4.4/5 (857 reviews) ## Reviews ### "Customer Review" — 4.0/5 > **Jennifer** | *27 August 2025* | Mental Health Care | Recommendation rating: 8.0/10 > > **Pros**: Ease of use with the MAR. I also like how easy it is to complete the care plan assessment to turn those into daily tasks for the residents. > > **Cons**: Inability to customize for our population. I would also like to see as meds are completed for each med pass that the resident is greyed out showing that their meds are completed for that med pass time. > > Over all, it has been good. Customer support is always as helpful as they are able to be and is always willing to take suggestions to their team. ----- ### "ECP is worth your buck" — 5.0/5 > **Angie** | *22 August 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Working with ECP is great. It is easy to navigate through different areas on it. Very convenient when you need to find a document quickly. Customer service is great also. Very friendly and can help navigate any concerns. Resident management is quick and efficient. You can set up tasks per your facility. Medication management is easy to follow. Security is great so no one can get into files that are not authorized to do so. ECP overall is a great tool for value of your money. > > **Cons**: I think it should have some type of backup when the internet connection is lost. Staff does get frustrated when and if we loose internet connection and they are not able to document. > > I have worked with ECP for many years and I love it. I would be lost without it. It has so many pro's and not alot of con's, that I have run into anyways. It saves alot of time when it comes to charting on residents. ----- ### "A Bargain Product" — 3.0/5 > **Cecilia** | *3 November 2023* | Hospital & Health Care | Recommendation rating: 6.0/10 > > **Pros**: It is easy to set up users. Other features are ok > > **Cons**: It is not as robust as other products I've used. > > It is ok, but a more robust program with more intuitive charting would be better. It is hard to locate information or find the correct place to document in some cases. ----- ### "My view on a review of ECP" — 5.0/5 > **Terry** | *23 February 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: This program gives real value for the money it costs our company. I appreciate the customer support and that they respond in a timely manner. > > **Cons**: Nothing comes to mind that I would say I don't like about this program. I have not had a negative experience that I would say fits this question. > > Very good experience overall. I have always gotten a quick response to any question I may have had or that had arisen. ----- ### "Director/Owner" — 4.0/5 > **Stephanie** | *27 August 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: The customer service help line is ALWAYS patient, friendly, and courteous. They take the time to help you get it right, and if they can’t, they follow up promptly with someone who can. Truly dependable support\! > > **Cons**: It isn’t easy to scan in several documents and organize files efficiently. Ideally, if it would function more like Outlook or SharePoint, where you can move multiple files at once it would make digital filing with ECP much easier. > > ECP is a great platform\! Overall, I would rate it a 4.5 out of 5. With a little fine-tuning, it would easily be a 5. The main areas for improvement are the small print within tenant files, the challenges with controlled count parameters during staffing shortages, and the filing process, which can feel like a chore. That said, the customer service is excellent, and the system is very user-friendly for everyday use. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/131351/ecp?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/131351/ecp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data