About Hero
Hero is a SaaS solution that helps travel agencies streamline processes related to bookings, ticketing, and payment processing. It allows users to generate and send personalized eQuotes, eTickets and eReciepts with travel itineraries, product images and descriptions, and other information.
Hero enables businesses to receive booking confirmation notifications with agents/agency names and other contact details via email. Administrators can set up standard or variable commission rates for different agents, enabling businesses to control overall spending. Managers and leaders can gain insight into customers, monthly revenue, bookings, and website visits, among other metrics. Plus, businesses can generate and send travel vouchers to passengers including details such as business contact number, start time and location, cancellation/refund policies, and more.
Hero comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions. It provides a sales widget, which can be used on multiple platforms such as WordPress, Wix, SquareSpace, Joomla, and more to facilitate bookings from multiple channels. Hero also lets organizations automatically disburse supplier payments, agency commissions, and remittance statements via electronic funds transfer (EFT).
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premises
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Hero: 25
Alternatives
OperatorHub
AmTrav
WeTravel
TrekkSoft
Reviews
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- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing user friendly platform
Reviewed on 27/02/2020
The team provide great, personal customer service and support
The team provide great, personal customer service and support
Pros
Hero provides, clear and concise reporting - easy to analyse
Cons
We haven't yet discovered many cons with Hero!
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great system
Reviewed on 31/05/2020
I highly recommend Hero Booking system. It is safe, trustworthy and easy to use and understand. The...
I highly recommend Hero Booking system. It is safe, trustworthy and easy to use and understand. The [SENSITIVE CONTENT HIDDEN] and the crew are all very approachable and available to talk you through any questions. Their service is second to none.
Pros
I have been involved with Hero Booking System since the start and highly recommend it. I deal with a few tourism companies, and have been greatly involved in the back end with loading the tour products and maintaining their information. The support service has always been amazing.
Cons
No cons at all. If I have ever encountered a problem their service team are prompt and thorough .
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Review
Reviewed on 27/02/2020
It's got its kinks but it's a pretty cool tool to use with lots of features for my job. I love the...
It's got its kinks but it's a pretty cool tool to use with lots of features for my job. I love the amount of information is stored for each activity.
Pros
Being able to book tours search tours, set up specific times, edit quotes, have multiple quote drafts set up and putting customers refunds in the Pax Wallet instead of refunding.
Cons
That you can't call someone for customer support.
Sometimes you don't get an answer on the live chat for a few minutes and then you gotta message again to try and get someone's attention. They are also in a different time zone, so when you need to get a hold of the Finance Team or higher up, you gotta wait til the next day to see if they replied back with any results.
Sometimes your trying to process a refund and the Hero Team has to handle it on there end. They would tell me I can tell the customer to expect their refund in their account in 5 - 11 business days. But a couple times in the past they would forget to actually process the refund after they fixed the quote and I would receive an email from the customer two weeks later asking why they haven't received their refund... When I contact the Hero Team on the status of the refund, they find out it was missed and the customer will have to wait another 5-11 business days for their refund.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Super user friendly & innovative
Reviewed on 28/05/2020
Hero is an amazing platform connecting our industry. If you are a small agent you've got absolutely...
Hero is an amazing platform connecting our industry. If you are a small agent you've got absolutely nothing to loose by signing up with Hero - quite the opposite - you'll gain instant access to thousands of products you can start selling immediately and start earning commission.
Love the invoicing and DD weekly - all automated so no need to worry about any accounting at all.
With Hero you can only WIN - always
Pros
- It's so easy to use / train new staff
- Outstanding support
- Great visibility of commission (% and amount)
- Weekly invoicing
- Zero issues with any types of payments
- Timeline view for product availability
Cons
None really.
Whenever there's some glitch it gets fixed so fast after contacting the lovely support team
#GoHero
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing product with the support to back it up.
Reviewed on 11/06/2020
Pros
Introducing Hero not only improved our booking process but saved us time and money. The customer service is second to none. A great function of the software is that you can share the booking screen with customers which adds a layer of transparency and confidence in the service.
Cons
The only negative was that we didnt start using this software earlier!
Hero FAQs
Below are some frequently asked questions for Hero.Q. What type of pricing plans does Hero offer?
Hero offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Hero is available for free.
Q. Who are the typical users of Hero?
Hero has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Hero support?
Hero supports the following languages:
English
Q. Does Hero support mobile devices?
Hero supports the following devices:
Q. What other apps does Hero integrate with?
Hero integrates with the following applications:
Checkfront, Cloudbeds, FareHarbor, ProCharter Tour, ResPax, Rezdy, SiteMinder, Stripe, Stripe Terminal, Xero, Zaui
Q. What level of support does Hero offer?
Hero offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Hero.
