--- description: Learn more about cxomni. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: cxomni Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Journey Mapping Tools](/directory/1611/customer-journey-mapping-tools/software) > [cxomni](/software/130559/cx-omni-cxm-cloud) # cxomni Canonical: https://www.getapp.com.au/software/130559/cx-omni-cxm-cloud Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/130559/cx-omni-cxm-cloud?page=2) > cxomni is a leading Journey Management platform combining mapping, analytics, and AI to optimize experiences and drive improvements. > > Verdict: Rated **4.7/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of cxomni • Enhance customer satisfaction and loyalty through data-driven decisions. • Streamline processes with AI automation and actionable recommendations. • Achieve measurable growth in KPIs like NPS \& CSAT ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 7 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: cxomni - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 2,000.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact cxomni for further pricing information. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Italian, Spanish - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belarus, Belgium, Belize, Benin, Bermuda and 175 more ## Features - A/B Testing - API - Access Controls/Permissions - Action Management - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Audience Targeting - Behavior Tracking - Behavioral Analytics - Brainstorming - CRM - Campaign Analytics - Campaign Management - Campaign Tracking - Collaboration Tools - Communication Management - Conversion Tracking - Customer Experience Management ## Integrations (10 total) - Adobe Analytics - Asana - Google Analytics 360 - Jira - Piwik PRO - Qualtrics LTI - Salesforce Commerce Cloud - XM Connect - Zendesk Suite - monday CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Journey Mapping Tools](https://www.getapp.com.au/directory/1611/customer-journey-mapping-tools/software) ## Related Categories - [Customer Journey Mapping Tools](https://www.getapp.com.au/directory/1611/customer-journey-mapping-tools/software) - [Marketing Analytics Software](https://www.getapp.com.au/directory/602/marketing-analytics/software) - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) ## Alternatives 1. [Hotjar](https://www.getapp.com.au/software/101789/hotjar) — 4.6/5 (539 reviews) 2. [Lucky Orange](https://www.getapp.com.au/software/112955/lucky-orange) — 4.7/5 (260 reviews) 3. [Microsoft Clarity](https://www.getapp.com.au/software/2051298/microsoft-clarity) — 4.8/5 (56 reviews) 4. [Mailchimp](https://www.getapp.com.au/software/8268/mailchimp) — 4.5/5 (17572 reviews) 5. [Indeemo](https://www.getapp.com.au/software/2047363/indeemo) — 4.8/5 (45 reviews) ## Reviews ### "A clearly differentiated solution that goes beyond simple CX management" — 5.0/5 > **Emilie** | *22 August 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: CX Omni has built an integrated journey mapping solution that goes beyond pretty pictures so support cross functional collaboration, a customer centric operating model that enables functional siloes to collaborate and meet customers where they are at. As a solution it creates a common organizational picture, including workflows, processes, data while connecting them to different customer journeys. > > **Cons**: The UX can feel a bit clunky at times compared to tools like Miro or Smaply, and requires some initial user training to enable them to fully benefit from the capabilities the solution has to offer. > > CX Omni has a collaborative, customer-centric culture with a team committed to customer success. There is a "can do" attitude from the different teams and a willingness to meet customers where they are at, be it to support functional or non-functional requirements, integrate with enterprise solutions, or elevate the application of the solution to empower better business outcomes for their customers. ----- ### "Perfect Tool for Journey Management" — 5.0/5 > **Brigitta** | *21 August 2025* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: - Great and very supportive Team - Lots of expertise of customer experience - Very flexible tool that can be tailored by 100% to our needs > > **Cons**: Nothing really. We had a few smaller issues but the support team has been able to resolve them all relatively quickly. ----- ### "CXomni Review" — 4.0/5 > **Atish** | *21 August 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Intuitive Interface: The platform is user-friendly and easy to navigate, which helps new users onboard quickly. Journey Mapping: Provides robust tools for mapping and visualizing customer journeys, making it easier to identify pain points. Collaboration Features: Supports real-time collaboration and commenting, improving cross-functional teamwork. > > **Cons**: While CXomni offers strong capabilities for customer journey mapping and collaboration, the main areas I found challenging were customization and moving journeys from a workspace to another. > > CXomni is a powerful tool for customer journey management and feedback collection with multiple add ons. It is easy to understand and work on. Support from the cxomni team is always great with positive intent and quick responses. ----- ### "Great partnership" — 4.0/5 > **Claire** | *21 August 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: The partnership, the team have been with is from the very start of the journey. They've listened to our needs, helped us get up to speed and been on hand to resolve any issues or answer any questions. > > **Cons**: The tool is very powerful which means it takes some time to learn. Not so much a con as it's great to have this level of functionality but it does mean you have to dedicate a lot of time to get to a decent level. > > The experience has been all positive, the team are professional, knowledgeable and always willing to support. ----- ### "Excellent partner, high quality platform" — 5.0/5 > **Chris** | *21 March 2019* | Human Resources | Recommendation rating: 10.0/10 > > **Pros**: The ability to tailor the platform according to our needs The consultative partnership that we have with cx/omni The dashboard functionality (very intuitive) > > **Cons**: Content management complexity: We are working with cx/omni to improve the platforms 'organising principles'. Planned improvements will reduce the complexity of managing our content. We are happy with the progress made here. > > We have a strategic partnership with cx/omni which allows us to evolve our use of the software to meet the (often changing) needs of our clients. This partnership is essential to our success - long may it continue ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/130559/cx-omni-cxm-cloud?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/130559/cx-omni-cxm-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data