About ChilliDB
ChilliDB is a cloud-based customer relationship management solution designed to help Australian semi-government authorities, nonprofit organizations, associations, and councils automate processes related to client administration, membership renewal, event planning, service delivery, professional development, and needs assessment.
Key features of ChilliDB include email marketing, interaction tracking, marketing automation integration, document storage, referral tracking, segmentation, and workflow management. The solution assists health services with activity tracking, communication, commissioning, data collection, form building, and security. Community services can use the system to collect and store various information, such as details about carers and referrers, consent, interpreters, and next of kin.
ChilliDB records interactions and communications with clients, as well as contacts, letting teams modify data captured within Notes using custom fields based on projects, programs, and service delivery requirements. Users can include file attachments, assign roles to team members, and restrict viewing of sensitive documents on Notes.
ChilliDB comes with templates, which can be customized with plain text and HTML content, helping organizations send messages that correspond to the recipient’s preferences. The case management module offers system advocacy, planning, and reporting, enabling managers to streamline service delivery processes.
Pricing starting from:
$26.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of ChilliDB
- Engage clients and stakeholders effortlessly
- Deliver Better Outcomes from Programs / Services
- Improve efficiency and productivity
- Australian Hosted, secure & accessible anywhere
- Single Source of Truth
- Report More Accurately
- Free support including access to our Help Desk and Help Centre
- Integrate with your Website in less that 30min
- Risk free 30 day cancellation
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premises
Markets
Australia, New Zealand
Supported Languages
English
Pricing starting from:
$26.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of ChilliDB: 41
Alternatives
Eudonet
Mition
Salesforce Sales Cloud
VipeCloud
Reviews
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- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Comprehensive customised client management
Reviewed on 10/08/2022
It has been a very powerful tool to capture our work and help us track our progress. With the onset...
It has been a very powerful tool to capture our work and help us track our progress. With the onset of the pandemic it meant that we could all share our work online while working from home and stop using paper files. The ability to capture our data and bulk upload to DEX has been excellent. With the floods in Lismore in Feb this year (2022) having the online system meant we had no loss of files when our office was inundated by flood waters
Pros
We can fully customize fields for our needs so that it is tailored for us. The software can be easily adjusted as our needs change. It can be mapped to the Commonwealth Government DEX reporting database to enable us to easily upload our activities and outcomes straight from our notes! It has saved us much time due to this. I also like to option for new developments - updates that are based on customer feedback and the option to pay for software development specific to our needs.
Cons
It is HUGE learning curve and can be challenging to understand and learn how to program/customise. The system does rely on some intrinsic IT knowledge which is not knowledge commonly held by employees in human services type sectors such as ours. Luckily there is great support to assist the user. There is still so much I do not yet understand about the system and how to get the most our of it.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Working with the chilli Team
Reviewed on 28/02/2020
Great experience!
Great experience!
Pros
Liaising with the CHilliDB team. Easy to work with!
Cons
n/a Didn't have any issues but maybe the advanced filters
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ChilliDB
Reviewed on 01/08/2022
Pros
There is great deal of flexibility with customisation of fields and categories which allows us to easily meet changing demands for stakeholder management internally .
Cons
There are always areas for improvement both with how our organisation uses ChilliDB and from a ongoing system enhancement perspective. We don't always understand what it can do and documentation on changes to the system and understanding some of the capabilities could be improved to assist our understanding and use..
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great software - easy to adjust to your requirements
Reviewed on 23/08/2022
Despite some confusion, the HelpDesk has been very fast to reply and provide step by step instructio...
Despite some confusion, the HelpDesk has been very fast to reply and provide step by step instruction and clarification on what was needed.
Pros
The flexibility and ease to modify it to be closely fit for purpose.
Cons
Some confusing steps (until learnt) when creating modules etc .
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Service!
Reviewed on 23/09/2022
Great team at ChilliDB, really willing and keen to assist, support and answer questions. The...
Great team at ChilliDB, really willing and keen to assist, support and answer questions. The platform is easy to navigate and the ongoing support is available.
Pros
Very easy to use, great support during obligation-free trial period, simple transfer of data into the CRM
Cons
Nothing. So far so good and highly recommend!
ChilliDB FAQs
Below are some frequently asked questions for ChilliDB.Q. What type of pricing plans does ChilliDB offer?
ChilliDB offers the following pricing plans:
- Starting from: $26.00/month
- Pricing model: Subscription
- Free Trial: Available
ChilliDB Essential: $26/user/month ChilliDB Premium: $41/user/month ChilliDB Enterprise: Contact Polymorphic Solutions for pricing details.
Q. Who are the typical users of ChilliDB?
ChilliDB has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ChilliDB support?
ChilliDB supports the following languages:
English
Q. Does ChilliDB support mobile devices?
ChilliDB supports the following devices:
Q. What other apps does ChilliDB integrate with?
ChilliDB integrates with the following applications:
Mailchimp, Microsoft Outlook, Xero
Q. What level of support does ChilliDB offer?
ChilliDB offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
Related categories
See all software categories found for ChilliDB.
