---
description: Learn more about Milldesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Milldesk Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Milldesk](/software/129467/milldesk)

# Milldesk

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> Milldesk is an IT help desk and service management platform designed for IT service providers and organizations of all sizes. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management.
> 
> Verdict: Rated **5.0/5** by 31 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 31 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Milldesk
- **Location**: Joinville, Brazil
- **Founded**: 2005

## Commercial Context

- **Starting Price**: BRL 26.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Entre em contato e receba nosso orçamento detalhado\!
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Portuguese, Spanish
- **Available Countries**: Bolivia, Brazil, Chile, Colombia, Mexico, Spain, United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Asset Tracking
- Change Management
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Dashboard Creation
- Data Import/Export
- Email Management
- Email Templates
- Help Desk Management
- IT Asset Management
- Incident Management
- Inventory Management
- Knowledge Base Management
- Macros/Templated Responses

## Integrations (2 total)

- Microsoft Power BI
- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [Service Desk Software](https://www.getapp.com.au/directory/1249/service-desk/software)
- [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews)
5. [Milvus](https://www.getapp.com.au/software/132287/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Milldesk é a solução para a sua organização." — 5.0/5

> **Gabriel** | *30 July 2025* | Logistics & Supply Chain | Recommendation rating: 8.0/10
> 
> **Pros**: A plataforma é muito intuitiva e muito fácil de ser utilizada. O suporte para a ferramenta é algo excelente, sempre conseguimos progredir, mudar ou solucionar problemas com o suporte. A Milldesk nos da muita oportunidade de indicar melhorias para o nosso trabalho e eles são sempre receptivos a isso.
> 
> **Cons**: Acho que o Milldesk tem algumas falhas, sendo elas mais operacionais, mas como reportado no questionário acima, sempre estamos em contato com o suporte para indicar e melhorar as qualidades da plataforma.

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### "Rede Sewal" — 5.0/5

> **Lucas** | *7 October 2025* | Oil & Energy | Recommendation rating: 10.0/10
> 
> **Pros**: O atendimento em geral para quando precisamos de suporte, e o serviço prestado em prática, a utilidade da ferramenta.
> 
> **Cons**: por enquanto nada a declarar sobre pontos negativos, o serviço nos atende, e nao tivemos nenhum contratempo.
> 
> temos duas bases de dados, que nos atendem perfeitamente, utilizamos diariamente para nossos chamados.

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### "Ótima ferramenta de negócio" — 5.0/5

> **Breno** | *25 June 2025* | Oil & Energy | Recommendation rating: 10.0/10
> 
> **Pros**: Do suporte, da área comercial e da intuitividade do sistema. A Katiane do comercial foi um ponto fora da curva em relação a atendimento e domínio da ferramenta. Abrange infinitas possibilidades de aplicação interna no negócio.
> 
> **Cons**: A interface do sistema, apesar de amigável, poderia ter uma versão "lite" para clientes que não usam de todas as ferramentas. As opções acabam poluindo muito a tela dos técnicos pelo número de opções e campos.
> 
> Já veio desde a última empresa que trabalhei, depois indiquei na atual empresa, e sempre indico para colegas que demandam algo que se encaixa na entrega do Milldesk. O sistema é amigável para o usuário e muito eficiente para o negócio.

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### "Melhor plataforma de helpdesk no mercado" — 5.0/5

> **Brenda** | *30 July 2025* | Logistics & Supply Chain | Recommendation rating: 9.0/10
> 
> **Pros**: A possibilidade de personalização, podendo adequar a plataforma as necessidades da empresa. A facilidade de uso, por ser intuitiva para as pessoas que irão abrir chamados.
> 
> **Cons**: Como as vezes têm problemas de acesso, porém mesmo essa sendo a parte que menos gostei, reconheço que ainda tem um ponto positivo que é o suporte rápido dos técnicos da plataforma para resolverem o erro.

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### "Minha experiência com o Milldesk" — 5.0/5

> **Lucas** | *30 July 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: A possibilidade de registrar as solicitações e gerenciar as atuais, melhorando nosso fluxo de atendimento interno.
> 
> **Cons**: A interface da ferramenta é simples, gostaria da possibilidade de ter mais opções de personalização, tanto nas aberturas de solicitações, quanto nas respostas técnicas.
> 
> No geral, a ferramenta é muito boa, principalmente os relatórios, gosto de poder filtrar quando necessário e ter o registro de todas as solicitações para consulta ou um eventual problema no qual eu precise buscar um chamado antigo.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/129467/milldesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/milldesk/> |
| en-AE | <https://www.getapp.ae/software/129467/milldesk> |
| en-AU | <https://www.getapp.com.au/software/129467/milldesk> |
| en-CA | <https://www.getapp.ca/software/129467/milldesk> |
| en-GB | <https://www.getapp.co.uk/software/129467/milldesk> |
| en-IE | <https://www.getapp.ie/software/129467/milldesk> |
| en-NZ | <https://www.getapp.co.nz/software/129467/milldesk> |
| en-SG | <https://www.getapp.sg/software/129467/milldesk> |
| en-ZA | <https://www.getapp.za.com/software/129467/milldesk> |
| pt | <https://www.getapp.com.br/software/129467/milldesk> |
| pt-PT | <https://www.getapp.pt/software/129467/milldesk> |

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