--- description: Learn more about Documo. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Documo Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Digital Signature Software](/directory/281/digital-signatures/software) > [Documo](/software/129455/mfax) # Documo Canonical: https://www.getapp.com.au/software/129455/mfax Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/129455/mfax?page=2) > Documo: AI-powered fax and document intake for specialty practices. 99.8% delivery, structured data in the chart, HIPAA and HITRUST e1. > > Verdict: Rated **4.8/5** by 86 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Documo \- Every fax delivered. Send and receive at a 99.8% delivery rate, so referrals, records, and orders don't get lost. - AI does the sorting. Each incoming document is read and classified automatically, which means less manual indexing for your staff. - Structured data in the patient chart. Information lands clean and complete in the systems your practice already uses. - One view across every location. See every document moving in and out, across all your sites and systems. - Built for healthcare security. HIPAA compliant with a signed BAA on every account, HITRUST e1 certified, and SOC 2 Type II audited. - Works with your EHR. Available in the ModMed synapSYS Marketplace, with integrations for eClinicalWorks, NextGen, and PointClickCare. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 86 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Documo - **Location**: Wilmington, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 300.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Alerts/Notifications - Archiving & Retention - Authentication - Automated Routing - Compliance Management - Contact Management - Delivery Tracking - Document Storage - Document Templates - Electronic Faxes - Electronic Signature - Email to Fax - Encryption - Fax Management - Fax to Email - File Management - File Transfer - FoIP ## Integrations (3 total) - Box - Dropbox - Google Drive ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Digital Signature Software](https://www.getapp.com.au/directory/281/digital-signatures/software) ## Related Categories - [Digital Signature Software](https://www.getapp.com.au/directory/281/digital-signatures/software) - [Fax Server Software](https://www.getapp.com.au/directory/288/fax-server/software) - [Text Mining Software](https://www.getapp.com.au/directory/1161/text-mining/software) ## Alternatives 1. [iFax](https://www.getapp.com.au/software/2057389/ifax) — 4.8/5 (363 reviews) 2. [eFax](https://www.getapp.com.au/software/90810/efax) — 4.0/5 (70 reviews) 3. [Fax.Plus](https://www.getapp.com.au/software/2050101/fax-plus) — 4.0/5 (32 reviews) 4. [Lightico](https://www.getapp.com.au/software/109481/lightico) — 4.8/5 (32 reviews) 5. [eGoldFax](https://www.getapp.com.au/software/2037539/egoldfax) — 5.0/5 (39 reviews) ## Reviews ### "Very Good Product to Go From Traditional Fax to E-Fax" — 5.0/5 > **Brian** | *19 December 2019* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: I like the ability to get faxes to my e-mail. > > **Cons**: Not being able to block spam fax numbers. The delay in getting fax bridges this year. > > We are able to get rid of regular phone lines with a monthly charge and long-distance costs for an unlimited plan with several users. The cost savings for us are in the several hundred dollars for us, while value-adding features that traditional faxes do not have. I would love to do away with fax technology and have only secure scan/email, but change can be hard with some places\! :) ----- ### "Efficient, Safe, and Easy to Use Fax Service" — 5.0/5 > **Karen** | *19 December 2019* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: What I appreciate most: it is reasonably-priced, easy to use, fast and efficient, HIPPA-compliant (they are able to provide a BAA if needed), allows me to easily meet the professional requirements I have for exchanging certain types of information for my business, without having to have a dedicated land-line and the bulk and mess of a fax machine. It's also easy to look up old faxes if needed for reference. I like how it alerts me when something arrives or is successfully sent via my forwarded email as well. > > **Cons**: I can't think of anything I don't like, actually. > > Please see above on likes. ----- ### "mFax Review" — 4.0/5 > **Eleanor** | *23 December 2019* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: Dragging and dropping the attachments to be added to the fax. The ease in which to setup users. The ability to add another person to a fax number. That being able to copy and paste the printer driver. Having the different choices to pick your fax cover page. > > **Cons**: You could not view the fax before you sent it. When there is a duplicate fax number added there should be some notification of duplications. I don't really understand the tags. Although I don't use them on a regular bases. I know it is a time saver for people who fax on a daily bases to multiple groups. Not sure if the individual information populates on to the fax cover page. > > The benefits is that you can maintain a copy of all your outgoing and incoming faxes in you email. As an administrator of mFax, it is very easy to set-up users. ----- ### "Fantastic Saas and Support" — 5.0/5 > **Jason** | *16 December 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The fact that the software retains partially received faxes and delivers them is crucial to our business. > > **Cons**: Originally it had fewer features, but the platform continues to be improved and the previous issues I experienced have all been resolved or removed. > > We replaced a seperate vendor with mfax and immediately began to reap the benefits of that decision. In the healthcare industry, it is essential for us to have reliable and consistent performance with regard to incoming faxes from our providers. Not only do they have amazingly capable and rapid customer service that offers a live chat support feature, but since making the switch to them, we have reduced costs and improved our revenue directly from the incoming faxes. ----- ### "Sylvan office" — 4.0/5 > **Joan** | *19 December 2019* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: It is easy to use and can be done from anywhere > > **Cons**: That the default is the USA when preparing to send a fax, I have to change the country to Canada every time I send a fax. As a Canadian I would like to have my country as the defualt rather than the USA so I don't always have to remember to change it to Canada. Other than that it is a great site. > > Have had a great experience as we had trouble porting my number from Teamlink and the help group at Mfax was great with helping me get the information that I needed to get my number finally set up and running. It took a few months but in the mean time I was able to have an alternate number that I could use for my needs until my original number got set up and then I was able to cancel the alternate number so I wasn't paying for 2 numbers. Overall it is very easy to use for sending and receiving faxes. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/129455/mfax?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/129455/mfax) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data