--- description: Learn more about UserGuiding. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: UserGuiding Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Digital Adoption Platforms](/directory/1627/digital-adoption-platform/software) > [UserGuiding](/software/127379/userguiding) # UserGuiding Canonical: https://www.getapp.com.au/software/127379/userguiding Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/127379/userguiding?page=2) > UserGuiding is the smartest choice for product teams looking to drive revenue \& adoption growth with superior self-service experiences. > > Verdict: Rated **4.7/5** by 52 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 52 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: UserGuiding - **Location**: New Castle, Türkiye - **Founded**: 2017 ## Commercial Context - **Starting Price**: USD 174.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: UserGuiding offers a range of different pricing plans depending on business needs and number of active users. The Basic Plan costs $89 per month when billed annually - for 2500 monthly active users and a single team member. The Professional Plan costs $389 per month when billed annually - for 20000 monthly active users and 5 team members. Corporate plans are also available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Portuguese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Account Management - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asynchronous Learning - Audience Targeting - Behavior Tracking - Communication Management - Configurable Workflow - Content Creation - Content Library - Content Management - Contextual Guidance - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Management - Customer Segmentation ## Integrations (10 total) - Amplitude - Google Analytics 360 - Google Tag Manager 360 - HubSpot CRM - Intercom - Mixpanel - Segment - Slack - Webhook Relay - Woopra ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Digital Adoption Platforms](https://www.getapp.com.au/directory/1627/digital-adoption-platform/software) ## Related Categories - [Digital Adoption Platforms](https://www.getapp.com.au/directory/1627/digital-adoption-platform/software) - [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software) ## Alternatives 1. [Product Fruits](https://www.getapp.com.au/software/2048058/product-fruits) — 4.7/5 (89 reviews) 2. [Rocketlane](https://www.getapp.com.au/software/2049399/rocketlane) — 4.7/5 (127 reviews) 3. [VisualSP](https://www.getapp.com.au/software/2049371/visualsp) — 4.9/5 (22 reviews) 4. [Produktly](https://www.getapp.com.au/software/2066422/produktly) — 4.7/5 (12 reviews) 5. [FlowShare](https://www.getapp.com.au/software/2051204/flowshare) — 4.6/5 (37 reviews) ## Reviews ### "It's fun to guide your users. :-)" — 5.0/5 > **Matthias** | *27 July 2018* | Recommendation rating: 9.0/10 > > **Pros**: With userguiding it is very easy to set up tutorials and so on to make onboarding processes and to guide your users in a very easy and motivational way. > > **Cons**: In the beginning there is a learning curve. But after you did your first steps I becomes easier and much more faster to get your userguiding done. > > It reduces onboarding trouble and the refund rate by saving MUCH time. ----- ### "Very happy with UserGuiding\!" — 4.0/5 > **Hakan** | *7 November 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Before UserGuiding, we've tried a few other user onboarding software to increase our free trial conversion. Others had problems with multi-page onboarding flows and iframes. UserGuiding team helped me implement it quickly and I had everything working in only a few days. Great support team\! > > **Cons**: Currently it lacks integrations with other analytics tools we use. > > Works well where alternatives don't. Also, the support team is very helpful\! ----- ### "UserGuiding is challenging for Cloud based Software" — 4.0/5 > **Yalçin** | *30 October 2019* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Ease of use for single side web pages, but difficult for Cloud based web sites. > > **Cons**: My problem is that the first UserGuiding step does not work as it doesn’t not find the starting point on the web page, because this web page is too long to show the entry button on a standard screen. To see the button (relevant for UserGuiding) the user has to scroll down quiet a bit. > > In addition I wonder, how to test the end-user role, when I only have the editor role. Normally I should be able to access the UserGuiding as a regular (non-editor) user, by just loading the Chrome Plug-In. However, in this case I am again asked for a UserGuiding User-ID? How are end-user supposed to access the User Guides? ----- ### "Awesome Robust Onboarding solution" — 5.0/5 > **Despina** | *23 September 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Awesome usability. You do not need any technical assistance to create any onboarding flow or use any feature end-to-end whatsoever. Awesome customer support. Continuously adding new features and releases to improve the customer experience. > > **Cons**: Simply none. The features enable your team to create an onboarding experience within minutes while the solution's analytics give you the necessary feedback to iterate whenever necessary > > If you are looking forward to creating a solid onboarding experience this should be your go-to solution. Userguiding is intuitive, with cool features and provides excellent customer support whenever necessary (which due to its functionality is not often required). It is one of the few solutions I constantly recommend to my customers when they strive to create an amazing onboarding experience. ----- ### "The most advanced onboarding program that I use to train existing and new employees" — 5.0/5 > **Dylan** | *20 March 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Firstly, I like how it is easy to sign up and start using UserGuiding without complex procedures. I like how it is easy to create high-quality guides with the help of Google Chrome Extension. That way, no coding is needed to create guides with UserGuiding. Lastly, UserGuiding has wide array of features encompassing of Analytics, Hotspots, Segmentation etc. > > **Cons**: 14 days for free trial are not enough to make clear decisions. To make sure that they give prospective customers time to make informed determinations, they should at least increase duration for free trial to 30 days. However, with extra 30 days money back guarantee, it is all good. > > Create and track the performance of guides with Analytics available on this app. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/127379/userguiding?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/127379/userguiding) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data