--- description: Learn more about CTM. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CTM Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [CTM](/software/127363/calltrackingmetrics) # CTM Canonical: https://www.getapp.com.au/software/127363/calltrackingmetrics Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/127363/calltrackingmetrics?page=2) > CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities. > > Verdict: Rated **4.6/5** by 150 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CTM Delivers comprehensive visibility into marketing performance by connecting every call, chat, form, and text to the specific campaign or ad that drove engagement Uncovers actionable customer insights through AI-powered analysis of call recordings, transcriptions, and live conversations Streamlines lead management and sales workflows with customizable routing, automation, and real-time coaching tools Integrates with platforms such as Google Ads, Google Analytics, HubSpot, and Salesforce to enhance existing marketing and sales strategies Supports security and compliance needs with features like network redundancy, encryption, and adherence to standards including SOC Two, HIPAA, HITECH, GDPR, and CCPA ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 150 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CallTrackingMetrics - **Location**: Severna Park, US - **Founded**: 2010 ## Commercial Context - **Starting Price**: USD 79.00 - **Pricing model**: Usage Based - **Pricing Details**: CallTrackingMetrics offers 4 plans to choose from, to fit any goal, starting at just $79. Plans are on a month-to-month basis, with no required annual contract (unless you want one\!), and include unlimited users with just one subscription. You only pay for the data you use, there’s no unnecessary bundling of numbers and minutes. The first month’s subscription is always free, giving flexibility to ramp up without an upfront investment. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Albania, Algeria, Angola, Antigua and Barbuda, Argentina, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria and 123 more ## Features - 2-Way Messaging - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Archiving & Retention - Audio Capture - Automated Responses - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Automatic Transcription - Autoresponders - Blended Call Center - CRM - Call Center Management ## Integrations (53 total) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Dialogflow - Drift - Dynamics 365 - Facebook Business Suite - Google Ads - Google Analytics 360 - Google Data Studio - Google Forms ... and 38 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) ## Related Categories - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) - [Conversational Marketing Software](https://www.getapp.com.au/directory/1659/conversational-marketing-platform/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software) - [SMS Marketing Software](https://www.getapp.com.au/directory/1291/sms-marketing/software) ## Alternatives 1. [Nextiva](https://www.getapp.com.au/software/91289/nextiva) — 4.6/5 (914 reviews) 2. [800.com](https://www.getapp.com.au/software/2008915/800-com) — 4.7/5 (313 reviews) 3. [JustCall](https://www.getapp.com.au/software/2047760/justcall) — 4.1/5 (223 reviews) 4. [Five9](https://www.getapp.com.au/software/91276/five9) — 4.2/5 (481 reviews) 5. [RingEX](https://www.getapp.com.au/software/105173/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Reviews ### "Tracking call from multiple marketing sources" — 5.0/5 > **Himanshu** | *17 December 2024* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: 1. Perfectly integerable with other marketing tools to track and evaluate calls which are done by different marketing channels. 2. Extremely quick and easy setup. 3. Customer care is very knowledagable and helpful for any kind of support and troubleshooting. > > **Cons**: 1. UI is not very constant , frequent changes observed. 2. Learning of product is quite difficult. 3. Pricing structure is bit expensive. > > It is working as advance tracking software for us to generate lead and to manage updates. It's just absolutely perfect in managing and integrating with different marketing sources to give a collaborative report like Google Business , direct traffic , indirect traffic all. ----- ### "Powerful Full Service Call System" — 5.0/5 > **Morgan** | *6 February 2024* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Call tracking allowed us to take our automation to the next level and improve customer experience with our brands. > > **Cons**: It's a bit more expensive then our past provider but the cost has been worth it, to be honest. > > I was very impressed with the onboarding process and the level of custom support they gave during set up. ----- ### "It is not ideal but does integrate with other programs and software" — 3.0/5 > **Rachel** | *6 February 2018* | Recommendation rating: 7.0/10 > > **Pros**: It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls. > > **Cons**: It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault. > > It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company. ----- ### "Great Software for the Price, Compared to other Options" — 4.0/5 > **Diego** | *20 August 2020* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: CTM has many of the features offered by the bigger names in the industry at a more cost effective rate. Other similar software require more than 1 tracking number to integrate to Google Ads. Although CTM suggests to add more than one, it is not a requirement. Most of our clients are small businesses and don't have the traffic volume to necessitate more than one tracking number. > > **Cons**: Reports are not as customizable as I would like. > > We have been using the software for 4+ years. It is a good tool to implement for our clients as most of our clients get the majority of their business from phone calls. ----- ### "A great way to use tracking numbers\!" — 5.0/5 > **Xander** | *15 February 2024* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: - Features - Expansive call tracking features, much better than callrail - Reports > > **Cons**: - The setup isnt the easiest without a setup package - The knowledge base is useful > > The staff are second to none. Overall, CTM has been a great addition to our business. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.com.au/software/127363/calltrackingmetrics?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/127363/calltrackingmetrics) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data