--- description: Learn more about BNTouch Mortgage CRM. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: BNTouch Mortgage CRM Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Loan Servicing Software](/directory/949/loan-servicing/software) > [BNTouch Mortgage CRM](/software/127343/bntouch) # BNTouch Mortgage CRM Canonical: https://www.getapp.com.au/software/127343/bntouch Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/127343/bntouch?page=2) > Your Mortgage CRM \& Marketing Tools Anywhere. Automate your marketing, convert more leads, stay top of mind and recruit new partners from anywhere on any device. See why BNTouch's Mortgage CRM \& Mobile App have over 700+ five star reviews. > > Verdict: Rated **4.5/5** by 98 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of BNTouch Mortgage CRM \- Interact with your CRM, borrowers and partners using the world's first Mortgage AI Assistant. - Get quick access to your database via a searchable list of your borrowers \& partners. - Send emails, calls, texts, postcards and video messages on the go. - Create, manage \& edit contacts in any of your pipelines \& databases. - Setup \& receive instant alerts for new leads, birthday, tasks, etc. - Schedule tasks, create notes and manage your calendar. - Check your loan conversion, closed and top lead source stats anytime. - Start, stop and view any of your current/past marketing campaigns. - Track marketing success, make notes and latest calls with the events tracker. - Add contacts quickly by scanning business cards. - Accept newly assigned leads into your pipeline and view your lead history. - Be automatically notified of new refinance opportunities. - Upload and view documents to be shared with your office or your borrowers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 98 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: BNTouch - **Location**: Beaverton, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: USD 165.00 - **Pricing model**: Per User - **Pricing Details**: BNTouch offers plans for mortgage companies of every size, starting from $148 for the Individual plan with an activation fee of $99. The plan contains a limit of 2,500 records and unlimited emails, campaigns, text, voice, and video marketing benefits. Pricing for the Team plan starts $79 per user per month with an activation fee of $79 per user. Contact BNTouch for pricing details for the Enterprise plan. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - API - Alerts/Notifications - CRM - Campaign Management - Client Database - Client Management - Client Portal - Compliance Management - Contact Management - Customer Database - Customizable Templates - Digital Signature - Document Management - Document Templates - Drag & Drop - Email Management - Email Marketing - Email Templates - Lead Capture - Lead Management ## Integrations (9 total) - Calyx Point - Dropbox Backup - EncompaaS - Facebook Apps and Tabs - Google Calendar - LendingPad - MeridianLink Mortgage - Microsoft Outlook - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Loan Servicing Software](https://www.getapp.com.au/directory/949/loan-servicing/software) ## Related Categories - [Loan Servicing Software](https://www.getapp.com.au/directory/949/loan-servicing/software) - [Commercial Loan Software](https://www.getapp.com.au/directory/1167/commercial-loan/software) - [Mortgage Software](https://www.getapp.com.au/directory/180/mortgage-loans/software) - [Loan Origination Software](https://www.getapp.com.au/directory/899/loan-origination/software) - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.com.au/software/102533/hubspot-crm) — 4.5/5 (4482 reviews) 2. [Zoho CRM](https://www.getapp.com.au/software/9908/zoho-crm) — 4.3/5 (6994 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18806 reviews) 4. [Bigin by Zoho CRM](https://www.getapp.com.au/software/142099/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 5. [Kylas Sales CRM](https://www.getapp.com.au/software/2052749/kylas) — 4.8/5 (622 reviews) ## Reviews ### "Best Mortgage CRM for mortgage pros\!" — 5.0/5 > **Dan** | *17 August 2021* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: I’ve been in the mortgage industry for over 10 years and have worked with dozens of CRM systems promising increased efficiency and ROI. From my experience, only BNTouch has delivered. Its obvious this was designed from the get go as a mortgage CRM. Navigation is intuitive and I was up and running in less than a few hours. I love the mobile app, its fully functional, not some watered down version of web version. It allows me to work on the go without any hesitation. Support is very responsive with any issues you may encounter. Seamless integration with my lead sources (Free Rate Update \& Zillow) \& RingCentral was the clincher for my business. All in all, there is no better mortgage CRM on the market\! > > **Cons**: Mobile app can be slow at times but works 95% of the time without issues. ----- ### "Overall a great CRM" — 4.0/5 > **Amanda** | *31 January 2024* | Banking | Recommendation rating: 7.0/10 > > **Pros**: Professional content, customer service is superb. > > **Cons**: lacking ease of use for some functions and requires a great deal of time to get used to product, but once learned it's a great tool. > > Customer service has been GREAT\! We are new to BN Touch and keep learning more functions daily. ----- ### "HORRIBLE Crashes literally weekly\!\!\!" — 2.0/5 > **CHief** | *9 March 2021* | Financial Services | Recommendation rating: 1.0/10 > > **Pros**: I do like what it is SUPPOSED to do. And I like it WHEN it works. The unfortunate truth is that the system literally crashes weekly. > > **Cons**: The system is always glitching, crashing and their customer service does not exist. You think your email and text messages are being sent to clients, leads, prospects. But in reality, they aren't. When you call for service there is always some excuse. This goes on repeatedly. Ask them to waive your monthly fee, or reduce it for poor service, nope. You get to pay full price for a product/service that underperforms repeatedly. The challenge is, finding another CRM once you are used to using their system. If you are looking for a mortgage CRM, TRUST ME... look elsewhere\! We just lost a $7,800 commission today because we thought we were communicating with a client via text. Just to find out, they were not being sent out\! Go elsewhere, you will be much happier... and treated with real customer service. > > Horrible. Poor customer service. The system glitches and crashes all the time. ----- ### "Great Product" — 5.0/5 > **Jeff** | *8 December 2023* | Banking | Recommendation rating: 10.0/10 > > **Pros**: I have been using BNTouch for 5 years and it is simple to use and has so many features that help you keep track of your marketing and staying in touch by tasks, email video and text. I have fund no cons using this software and the support is fantastic, if you need a CRM for your mortgage business BNTouch is the best choice. > > **Cons**: No Cons the software is easy to use and the support is great ----- ### "IS BNTPUCH FOR YOU............" — 4.0/5 > **Holli** | *31 January 2024* | Banking | Recommendation rating: 5.0/10 > > **Pros**: THE EASE OF IMPORTING OUR DATA BASE WAS A GREAT PLUS > > **Cons**: THE CLUNKINESS OF THE MARKETING PLANS\~ THE STRUGGLE HAS BEEN REAL ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.com.au/software/127343/bntouch?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/127343/bntouch) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data