--- description: Learn more about Blackbaud Altru. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Blackbaud Altru Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Membership Management Software](/directory/171/membership-management/software) > [Blackbaud Altru](/software/124583/blackbaud-altru) # Blackbaud Altru Canonical: https://www.getapp.com.au/software/124583/blackbaud-altru Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/124583/blackbaud-altru?page=2) > Blackbaud Altru is a cloud-based platform for ticketing, membership management, and fundraising. It helps non profit organizations, cultural organizations, and general admission organizations manage admissions, events, merchandise, marketing, memberships, and more in one centralized platform. > > Verdict: Rated **4.0/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 42 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Blackbaud - **Location**: Charleston, US - **Founded**: 1981 ## Commercial Context - **Starting Price**: USD 399.00 - **Pricing model**: Per Feature - **Pricing Details**: Contact Blackbaud for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Attendance Management - Attendance Tracking - CRM - Campaign Management - Committee Management - Communication Management - Contact Database - Contact Management - Contribution Tracking - Credit Card Processing - Customisable Branding - Customisable Forms - Customizable Fields - Customizable Reports - Customizable Templates - Dashboard ## Integrations (1 total) - Cuseum ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Membership Management Software](https://www.getapp.com.au/directory/171/membership-management/software) ## Related Categories - [Membership Management Software](https://www.getapp.com.au/directory/171/membership-management/software) - [Fundraising Software](https://www.getapp.com.au/directory/169/fundraising/software) - [Ticketing Systems](https://www.getapp.com.au/directory/86/ticketing/software) - [Art Gallery Software](https://www.getapp.com.au/directory/1307/art-gallery/software) - [Museum Software](https://www.getapp.com.au/directory/913/museum/software) ## Alternatives 1. [Givebutter](https://www.getapp.com.au/software/114523/givebutter) — 4.8/5 (871 reviews) 2. [Donorbox](https://www.getapp.com.au/software/108833/donorbox) — 4.8/5 (625 reviews) 3. [DonorPerfect](https://www.getapp.com.au/software/91736/donorperfect-fundraising-software) — 4.5/5 (1397 reviews) 4. [Zeffy](https://www.getapp.com.au/software/2046275/zeffy) — 4.8/5 (476 reviews) 5. [Bonterra Network for Good](https://www.getapp.com.au/software/2035471/network-for-good) — 4.6/5 (937 reviews) ## Reviews ### "Great Product" — 5.0/5 > **Vicky** | *7 August 2024* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: Very powerful tool. It helps keep track of all donor files, events, groups. There is so much you can do. It pulls reports. > > **Cons**: The courses with live teacher sometime take a while to do. > > Love it, helps us keep track of all of our constituents. We love how we can keep track of events, like who attended and also able to check them in. ----- ### "A big improvement over our legacy system" — 4.0/5 > **Glynis** | *7 October 2021* | Museums & Institutions | Recommendation rating: 7.0/10 > > **Pros**: Queries and exports are very helpful. The ability to maintain and manage a large database of constituents is an essential function for us. Blackbaud support and training materials are wonderful. > > **Cons**: Altru is not intuitive to use, and was very intimidating for my team. There is one major flaw where you can too-easily delete an entire program with all of its events when you intend to only delete one event. This can be avoided by selling a ticket to any of the events, but happens sometime for us when a program is used to populate an internal calendar. Another flaw is that sales orders will sometimes glitch and get sent to "unresolved sales orders" with no notification, and unless checked regularly can be overlooked. > > In my role, I primarily use Altru for scheduling programs, both onsite and offsite. We've had to develop creative solutions for complex scheduled programs like field trips and outreach visits, but more straightforward scheduled events were easy to implement. The ability to maintain a large database of individual constituents and organizations is very helpful for scheduling. Prior to implementing Altru, we used an in-house built legacy system that was impossible to maintain, and after the initial launch pains it has been a great improvement. ----- ### "Only if you like to spend your money for nothing" — 1.0/5 > **Sarah** | *22 June 2020* | Museums & Institutions | Recommendation rating: 1.0/10 > > **Pros**: This software is expansive and is probably intuitive if you have an IT background. > > **Cons**: This is a cumbersome and difficult software. If you have IT to work on this full time, or can commit to it for 40 hours a week it's probably great. Don't expect to get any significant support to make this operational. They will tell you to get your IT to do it. It's painful. Avoid. > > Unfortunate. Don't expect support, or anyone to get back to you. If they do get back to you it's going to be a while. I hope it isn't importat. ----- ### "6 Reasons that Altru Rocks" — 4.0/5 > **Shannon** | *22 June 2015* > > The RISD Museum has been using Altru for almost 3 years. While some aspects of the product could use improvement specifically web forms, email analytics, and merchandise there are many ways that Altru rocks: 1. The conversion of our old data went very smoothly. The database experts at Blackbaud were extremely helpful and knowledgeable. 2. Second, Altru is very easy to use. Our Visitor Services staff was up and running at the front desk with only an introductory session and some in-person support that first week. 3. Altru tech support at Blackbaud has been more responsive and helpful than any other software company I've worked with. They understand my work, not just the software. 4. You don't have to be a database expert to become an expert at Altru. My team members have taken ownership of their data and processes. I love sitting in a meeting and having someone else say, "Did you know you can do this in Altru? Here's what I'm doing and I think it will work for you." 5. Blackbaud is actively trying to improve the product. I've personally been involved with discovery by development teams working on reporting/queries and security/access. 6. The Altru Community is very active and supportive. Often, I don't need an answer to how the software works. I know how to make the software work but sometimes there are multiple right ways to do something. So my question is more about best practices and how others are doing it. It's helpful to hear what has worked at similar organizations and what hasn't. The bottom line is that there are pluses and minuses with any enterprise system. We evaluated six different systems before selecting Altru and chose based on what we thought would work best for our organization, our team members, and our business processes. As someone once told me, when you buy an enterprise system, you're not just buying software, you're also buying a business model. It turns out that Altru does, indeed, work well for the RISD Museum. ----- ### "Altru does it all\!" — 5.0/5 > **Chelsea** | *13 December 2018* | Museums & Institutions | Recommendation rating: 7.0/10 > > **Pros**: I love that my company doesn't have to have many different databases to perform various tasks. Altru allows us to have a complete 360 view of our organization and our customers. We use it for all of our CRM needs - ticketing, programs, special events, donors, memberships, revenue reporting, etc. The support available through the parent company Blackbaud is so helpful for working out the kinks, as well. > > **Cons**: This software is very expensive. Especially since the primary organizations who use Altru are non-profits. > > I have been using Altru for about a year in a database management position. There were so many training resources available when I first started, and continued support from our account manager and chat support. There is an article for every problem I could run into. It has been a great experience learning how to use this database and implementing the use of awesome features that we weren't previously using\! ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/124583/blackbaud-altru?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/124583/blackbaud-altru) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data