--- description: Learn more about Guru. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Guru Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [AI IT Agents](/directory/5322/ai-it-agents/software) > [Guru](/software/123167/guru) # Guru Canonical: https://www.getapp.com.au/software/123167/guru Page: 1 / 27\ Next: [Next page](https://www.getapp.com.au/software/123167/guru?page=2) > Guru is a cloud-based, AI-powered knowledge platform for enterprises that unifies search, wiki, and intranet into a single governed. > > Verdict: Rated **4.8/5** by 640 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Guru \* Eliminates fragmented knowledge silos by providing a single verified source of truth that all teams and AI tools draw from, reducing reliance on outdated documents or tribal knowledge. \* Accelerates employee onboarding by surfacing role-relevant, verified knowledge directly within the tools new hires already use, shortening time-to-productivity. \* Reduces repetitive internal questions to subject matter experts by making accurate answers discoverable in context, freeing expert time for higher-value work. \* Maintains content accuracy through configurable verification workflows that automatically flag aging content and route it to designated owners for review. \* Supports AI-assisted search that retrieves verified answers from the knowledge base without requiring users to leave their current application or workflow. \* Provides knowledge gap analytics and usage reporting, giving administrators visibility into which content is underperforming or missing so updates can be prioritized. \* Scales across departments with role-based permissions and segmented knowledge collections, allowing each team to maintain its own content within a shared governance structure. \* Integrates with Slack, Microsoft Teams, Google Chrome, CRM platforms, and support tools, delivering knowledge in the flow of work rather than requiring context switching. \* Supports enterprise security requirements with SSO, audit logs, and access controls, making it suitable for compliance-sensitive deployments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 640 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Guru - **Location**: Philadelphia, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Guru provides a tailored platform and expertise package based on your organization’s scale, knowledge complexity, and AI maturity. Each engagement includes the full AI Source of Truth platform along with implementation guidance, knowledge architecture design, and ongoing optimization to ensure your teams and AI tools deliver trusted, permission-aware answers from day one. Best suited for mid-market and enterprise organizations with growing AI and governance needs. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI Agent Configuration - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - Alerts/Notifications - Analytics - Autonomous Task Execution - Behavior Tracking - Calendar Management - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Compliance Management - Content Library ## Integrations (14 total) - Confluence - Google Workspace - Microsoft Outlook - Microsoft Teams - NaVetor - Notion - SharePoint Integration - Shopify - Slack - Slack Connector for Jira - Smart Operational Analytics - Windows 11 - Zendesk AI - Zoho Flow ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [AI IT Agents](https://www.getapp.com.au/directory/5322/ai-it-agents/software) ## Related Categories - [AI IT Agents](https://www.getapp.com.au/directory/5322/ai-it-agents/software) - [AI Agent Builder](https://www.getapp.com.au/directory/4894/ai-agent-builder/software) - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) - [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software) - [Insight Engine Software](https://www.getapp.com.au/directory/3794/insight-engines/software) ## Alternatives 1. [Connecteam](https://www.getapp.com.au/software/105401/connecteam) — 4.6/5 (5309 reviews) 2. [Document360](https://www.getapp.com.au/software/120723/document360) — 4.7/5 (292 reviews) 3. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.6/5 (794 reviews) 4. [Confluence](https://www.getapp.com.au/software/90949/confluence) — 4.5/5 (3715 reviews) 5. [Helpjuice](https://www.getapp.com.au/software/105523/helpjuice) — 4.7/5 (104 reviews) ## Reviews ### "Reliable and Effecient" — 5.0/5 > **Van Justin** | *29 July 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Rialble and have all the info needed. You can rely every thing regarding on how to solve the clients issue. > > **Cons**: None, because it has everything that I need to do my job. If there's real time issue it will be posted there real time. ----- ### "Guru, a teacher and a sleek web-designed project. Teaches us the process and stores information for all." — 4.0/5 > **Sev** | *9 September 2025* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts in every process-outsourced business. Its sleek and quick design as a collection of cards enables any supporting agent to briefly discuss, update and highlight any internal and external changes in information and anything regarding process-wise it allows teams to digress updates flexibly and precisely. By being readily available and easily accessible with a clear set of "access" to each level of employee Guru has become - in my opinion - a staple for any business that requires a specific set of skill that is easily discussed, shared and utilized to better assist the consumers it serves and the client that relies on it. > > **Cons**: Guru's accessibility and openness have also made it 'too open' yet "too small" in my perspective. While this barely states that this is an onset compared to the good things that Guru has, it does complicate its use on an effective degree. Enough to confuse its users by being too available for its users. In a simpler sense, creators can simply create more and more cards, enough to confuse both beginner and tenured agents in the company. This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal information pushes through. > > The name of the system suits it well. Guru, by definition, a teacher. Akin to its moniker "Guru", the program stores information well, sorts it out clearly, makes it readily available for both discussion and steadily teaches those who rely on it with its compact design. Readily available information at the type, click and enter of an input, Guru makes itself worth its services. Far from being the perfect tool however, it still lives to its reputation and continues to be reliable to every account that requires its use. ----- ### "Great idea, not so great usability" — 2.0/5 > **Verified Reviewer** | *14 October 2018* | Computer Software | Recommendation rating: 2.0/10 > > **Pros**: Great UI. Easy to navigate through different cards. Creating a card is easy. > > **Cons**: The search functionality is absolutely awful. Trying to find something on the spot is a real challenge (even with as little as 40 cards), and it really ruined the whole platform for my team. > > We had to leave because the search functionality did not work and we ended up missing cards. ----- ### "A Smart, Seamless Solution for Team Knowledge Sharing" — 5.0/5 > **Hannah Nicole** | *20 July 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about Guru is how seamlessly it integrates into daily workflows, making it easy to access accurate, verified information without having to switch tabs or dig through outdated documentation. Its browser extension and Slack integration allow teams to quickly find and trust the answers they need, right when they need them. The verification feature ensures that content stays current, which builds confidence across teams—especially in fast-moving environments like customer support or sales. Overall, it turns knowledge management from a chore into a real productivity boost. > > **Cons**: What I liked least about Guru is that it can be difficult to get full team adoption, especially if people are used to other tools like Google Docs or Confluence. Organizing content at scale can also become a challenge without a clear taxonomy or ownership strategy. Additionally, some advanced features are locked behind higher pricing tiers, which may not be ideal for smaller teams. > > Overall, my experience with Guru was positive—it made accessing and sharing internal knowledge fast and intuitive. The verification system gave me confidence that the information I was using was up-to-date, and the browser extension kept everything easily accessible without disrupting my workflow. While it took some effort to get team-wide adoption, once in place, it significantly improved knowledge consistency and onboarding. ----- ### "Operations Associate" — 5.0/5 > **Ayan** | *3 September 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I like the fact that it forces transparency. A Google doc can be privated between a single person, a group, a team, or a department. A Guru card is available to an entire organization - to my knowledge, there's no reason to actually private a card. Or, at least, I haven't seen it in the four years I've been using the card. > > **Cons**: The search functionality when there are many cards within an organization is typically extremely lackluster. It's never as specific as I need it to be, and it can even pull up cards that are completely irrelevant. Very frustrating. > > My overall experience with Guru has been incredibly positive and if I transitioned into a new role, and my company didn't already use Guru as an LMS, I would petition for it. ----- Page: 1 / 27\ Next: [Next page](https://www.getapp.com.au/software/123167/guru?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/123167/guru) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data