Jane

Practice management software designed by real clinic owners.

About Jane

Designed by real clinic owners, Jane is a health and wellness practice management platform designed to be helpful to you, no matter how or where you practice. Available online and on any device, Jane offers branded online booking, beautiful scheduling, insurance management, custom electronic documentation (EMR), online intake forms, patient reminders and integrated payment processing.

Jane is a flexible and friendly online practice management platform that will modernize your daily workflow while respecting your own unique style of practice.

Delight your patients, reduce your admin time and start loving the business side of your small business. We’re here to help! Check out Jane: jane.app


Key benefits of Jane

• Benefit from features such as online bookings, documentation, intake forms, reminders, electronic billing and more, in order to enhance the patient experience.

• Allow patients to make online appointments. Doctors can meet with patients face-to-face while miles apart with Jane's telehealth system, which facilitates two-way audio and video calls.

• Bill client visits and accept payments in just a couple of clicks, and Jane automatically does the calculations. Businesses are able to accept credit card payments, track insurance billing, and direct bill insurers.

• Send appointment reminders to patients by email and text to ensure that no appointments are missed and reduce no-shows.

• Utilize Jane's electronic charting tools to track patient history. The allows healthcare professionals to input notes, add photos or videos, generate reports, annotate diagrams, and more from any device.


Images

Jane Software - Jane Appointment Email Confirmation
Jane Software - Jane Patient Balance
Jane Software - Jane Telehealth Appointment
Jane Software - Jane Patient Charts
Jane Software - Jane Provider Dashboard
Jane Software - Jane Book an Appointment
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Jane video
Jane Software - Jane Appointment Email Confirmation
Jane Software - Jane Patient Balance
Jane Software - Jane Telehealth Appointment
Jane Software - Jane Patient Charts
Jane Software - Jane Provider Dashboard
Jane Software - Jane Book an Appointment

Not sure about Jane? Compare with a popular alternative

Jane

4.8 (352)
VS.
Most reviewed

Starting Price

CAD 79.00
month
USD 200.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

130
91

Integrations

6
8

Ease of Use

4.6 (352)
4.3 (1,112)

Value for Money

4.8 (352)
4.2 (1,112)

Customer Service

4.8 (352)
4.6 (1,112)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.8 /5
(352)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.8/5

Already have Jane?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 352
Sandra
Sandra
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jane got me through April 2020

Reviewed on 01/05/2020

My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The...

My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The Jane Team launched the online video conferencing feature that they were planning to launch at the end of 2020. It allowed me to continue conducting business and adhere to the government's mandate to maintain physical distancing.
Not only that they offered two weeks of webinar style training sessions that they were planning to offer using an on-site conference setting.
It has been Jane and I running the business all of April 2020 and I could not have done it without "her"!

Pros

Online billing, online booking , reporting of Key Performance Indicators, scheduling, and electronic medical records all in one affordable package.
Great customer service.

Cons

There has not been a downside. It is very easy to learn and it has all the features that I need.

Response from Jane Software

Sandra

This is so lovely - and what an honour it has been to spend the last few weeks with you at Allied.

I was surprised (although I shouldn't have been!) by the great chat participation throughout the sessions - even in an online version of what we were hoping to be a community building in-person experience. Thanks for joining us! We are lucky at Jane to be working with people like you...

And I'm so glad to hear that you're working with Online Appointments! We're still working on more resources for you around returning to in-practice treatment and what it might look like to have a bit of a hybrid model for a while, with both in office and online care.

Today we're working on a guide for screening calls with COVID-19 screening intake forms and consents.

You're doing a phenomenal job Sandra! If there's more Jane can do to help you and your practice in resources, education or features let us know.

Alison - Co-Founder

Vivien
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

JaneApp is super user friendly!

Reviewed on 21/03/2023

We set up our business just 10 months ago - Jane has been all I was expecting and so much more! No...

We set up our business just 10 months ago - Jane has been all I was expecting and so much more! No hidden glitchy issues, no delayed customer service, no surprise lack of functionality. It delivers and it does it really well. The reporting is fabulous. I love the interactive webinars they have with users to really pull through any new ideas or suggestions - I've never seen such great grass roots listening to users. I think the product and their approach to future development is exceptional.

Pros

The customer support is outstanding, the product is fabulously flexible to meet your needs, very intuitive. Great reporting!

Cons

None I can think of. Apparently this needs to be at least 40 characters long....

Alternatives Considered

Cliniko

Reasons for Switching to Jane

Price - price is a flexi model based on overall hours not per practitioner - important when your staff is all P/T.Features - intake forms, integrated payment, cost includes SMS message reminders.

Response from Jane Software

Vivian, this really warmed my heart, and I can't stop smiling! Thank you for those kind words, and for sharing your experience using Jane.
I am so excited to read that you are enjoying the interactive webinars. Our Community team is driven to keep our customers connected in ways that help inspire further learning, but also provide scalable tactics you can utilize in your practice! If there are any areas you are interested in, the Jane Community is full of brilliant minds who are keen on sharing their experiences and learnings. If you are on Facebook, we would like to invite you to join our Community Group to engage in conversation and connection with fellow Jane users like yourself! You can join here: https://www.facebook.com/groups/janerunscinics
If you ever have any questions or any feedback you would like to provide, our team is waiting with open ears, and ready to help!
-Kim on Behalf of Jane

Amanda
Overall rating
  • Industry: Education Management
  • Company size: Self Employed
  • Used for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Major issue with basic function

Reviewed on 06/05/2020

Pros

Nothing - I have a major complaint - see below.

Cons

I have used JaneApp as a client with about 3 different organizations and I always run into the same time-consuming, frustrating issue. When booking an appointment slot with someone, JaneApp gives you the option to choose that slot and book it. However, once you select the time slot, it says "Let's get you signed in." No problem. I sign in. But then, instead of simply completing the booking of the slot I chose, it shows my account with the words 'no bookings'. So then I have to manually go to the calendar again to book that slot. HOWEVER, now that slot is unavailable. (Someone told me that Janeapp makes slots unavailable for 3 minutes after booking.) So I have to wait for a few minutes until the time slot shows up as available again. This is glitchy and confusing. If clients are required to sign in BEFORE booking, they should NOT be given the option to book appointments - the system should force them to sign in first. If they are NOT required to sign in first, they should be given the option to book a given slot, and then if they need to sign in, that's fine, but then once this is complete, clients should be automatically returned to the process to complete that same booking SEAMLESSLY without having to go back to the calendar or rechoose the slot (after being confused and wondering why it's no longer available), just like other functional booking systems do. I don't know why this basic issue has not been addressed. Would not recommend this software!

Response from Jane Software

Hi Amanda,

Oh shoot. I'm sorry you're having trouble with Jane's online booking.

You mention you're a patient having trouble booking with Jane's online booking flow. And that you're using Jane to book at 3 different practices!

I can imagine, then, that any difficulties you're having are 3 times as frustrating. It definitely sounds like you're having a strange experience with the way Jane's behaving for you - when you sign in, your chosen appointment should be already selected and ready to confirm. And actually, if you're working on a private device, you can have Jane remember you so that you don't have to log in every time you want to book.

I'm going to make sure your experience as a patient is well documented here on our side, but more importantly I'm hopeful we can fix the log in problems you're experiencing.

We'll follow up to your email.

Talk soon - Alison - Co-Founder

Lincoln
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jane Review

Reviewed on 30/01/2024

Overall, the experience has been nothing short of outstanding. All of the practice needs are...

Overall, the experience has been nothing short of outstanding. All of the practice needs are seamlessly integrated and the product have been a huge timesaver. Jane is leading the way in making practice management streamlined and user friendly.

Pros

Jane is easy to use, and there is a wealth of tutorials to help you learn the ins and outs of the system. For the most part, billing is a breeze and we can easily access patient files. The teleconferencing system makes interfacing with patients vert convenient. We are still learning all of the capabilities of the very versatile system. This is perfect for our small practice, but would also work for a larger one. The support team is outstanding and is always very positive, upbeat and ready to help. They are also very patient in helping clients learn the system and provide answers very quickly

Cons

The only thing I would change is to make it easier to send an invoice. It took a while to find the button to send invoices. It would help if that had a more prominent place. We are still working on creating the partient intake forms.

Response from Jane Software

Hey Lincoln. Thank you so much for taking the time to leave such a detailed and helpful review, and especially for choosing Jane! We love to hear that you’re finding things relatively east and helpful in Jane and that you feel we’re leading the way in streamlining practice management as that’s always a goal of ours! Your feedback about the invoices is a valuable and interesting perspective to hear - we want to make sure things are intuitive and user-friendly, so I’ll be sure to pass this along to the Product team.

We hope you continue to love Jane, but remember our Support team is always here to chat or help you along. We’re so glad to have you and will see you around.

-Caitlin on behalf of the Jane team

Ashley
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jane makes our clinic run without us

Reviewed on 13/09/2022

Overall, I could not recommend Jane enough! My patients are even recommending it to other practition...

Overall, I could not recommend Jane enough! My patients are even recommending it to other practitioners, clinics, spas and other businesses who could utilize this system because they love it so much. Jane is so user friendly from both a patient and practitioner perspective. If you've been thinking about it, just go with it!!!

Pros

As a smaller clinic with no front desk staff our clinic relies on Jane to be our secretary. Jane does an amazing job automating everything for us so we can keep our clinic functioning well. Jane allows me to do the important parts of my job while handling the smaller details like online booking, automated reminders, payments in one spot, customized chart templates save in our clinic profile, the best and most helpful customer service that is there for you so fast, and taking our feedback to make this system better and better.

Cons

I honestly cannot say anything I dislike about Jane because it is constantly evolving to make our clinic run smooth. The Jane team takes feedback and puts it into action. We truly love this system because it really does run the back end of our clinic without us. Jane is a bit pricier than other systems, but it's honestly not a downside because it's not outrageous. It doesn't make us question if Jane is worth it, it doesn't make us look for other systems instead, it doesn't make us look at our budget and try to make cuts because Jane is affordable when you consider what this system offers and what it allows me to do instead of doing all the work on the smaller not as important tasks. Jane really does make my life easier.

Alternatives Considered

Mindbody and Cliniko

Reasons for Switching to Jane

More tools offered within Jane, pricing for the amount of tools offered when compared to others, ease of use, customer service, customization

Response from Jane Software

Hi Ashley,

What a lovely review. Thank you!

I just had to share your comments with the entire team today :)

I'm so thrilled to hear that Jane is helping you take care of things like online booking, automated reminders, payments, and charting so that you can focus on doing what you do best!

When it comes to pricing, our model is our true cost for running Jane, so we don't artificially inflate our pricing to account for discounts. We want to make sure that our pricing is as competitive and fair as possible. If you ever have any more questions about that please don't hesitate to reach out to us.

We are so fortunate to have lovely people like you as part of the Jane community!

Maddie
On Behalf of Jane

Showing 5 reviews of 352 Read all reviews

Jane FAQs

Below are some frequently asked questions for Jane.

Jane offers the following pricing plans:

  • Starting from: CAD 79.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Jane is available across 3 pricing tiers: Base, Insurance, and Corporate. Pricing starts at $79/month and scales with each tier, outlined below: Base Plan - $79/per month Insurance Plan - $109/per month Corporate Plan - $399/per month. The perks: Email & phone support, data import, storage, SMS messages, email reminders, and one-on-one Telehealth are all included.

Jane has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Jane supports the following languages:

English

Jane supports the following devices:

Jane integrates with the following applications:

Bench, Clinic Sites, Google Analytics 360, Google Calendar, Mailchimp, Microsoft Outlook

Jane offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Jane.