About Jane
Designed by real clinic owners, Jane is a health and wellness practice management platform designed to be helpful to you, no matter how or where you practice. Available online and on any device, Jane offers branded online booking, beautiful scheduling, insurance management, custom electronic documentation (EMR), online intake forms, patient reminders and integrated payment processing.
Jane is a flexible and friendly online practice management platform that will modernize your daily workflow while respecting your own unique style of practice.
Delight your patients, reduce your admin time and start loving the business side of your small business. We’re here to help.
Key benefits of Jane
• Benefit from features such as online bookings, documentation, intake forms, reminders, electronic billing and more, in order to enhance the patient experience.
• Allow patients to make online appointments. Doctors can meet with patients face-to-face while miles apart with Jane's telehealth system, which facilitates two-way audio and video calls.
• Bill client visits and accept payments in just a couple of clicks, and Jane automatically does the calculations. Businesses are able to accept credit card payments, track insurance billing, and direct bill insurers.
• Send appointment reminders to patients by email and text to ensure that no appointments are missed and reduce no-shows.
• Utilize Jane's electronic charting tools to track patient history. The allows healthcare professionals to input notes, add photos or videos, generate reports, annotate diagrams, and more from any device.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Clinic Software 10/10 Recommendation
Reviewed on 29/08/2022
Jane is invaluable to my business. My clients can book on line with ease. I can build their client...
Jane is invaluable to my business. My clients can book on line with ease. I can build their client profiles, chart, keep track of billing and print out a multitude of reports all very easily. I look forward to each new feature or update that jane keeps coming out with.
Pros
I love how easy and intuitive Jane is when learning new aspects of the software. The customer service support staff are very quick to help problem solve or send you in the right direction. Jane university is incredibly helpful when trying to problem solve your self or learn new aspects of the software. The integration with Telus has saved so much time for me daily, it really adds up. I also love the ability to use Jane payments so clients can use credit cards to pay.
Cons
I wish there was an option to keep canceled appointments viewable in your schedule. Maybe similar to the wait list feature. You just click on it and it pops up to show you the clients that canceled that day.
Reasons for Switching to Jane
Janes integrated billing and the intuitive use of the software were hands down winners.Response from Jane Software
Hi Kayle,
Wow! Thank you for your 10/10 recommendation and all the stars.
I love that you've had a chance to chat with our support team and explore Jane university. I'm also hearing that you've been enjoying Jane's insurance features and integrated payment processing!
I have some good news - there is a way to view canceled appointments in your schedule. Just navigate to the Schedule and select the little wheel in the bottom right-hand corner. Go ahead and click the toggle beside "Canceled" and voila! You can turn it on and off as needed :)
Thanks for being a part of Jane's story Kayle.
Maddie,
On Behalf of Jane
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy User
Reviewed on 30/10/2024
Overall I am very happy with Jane. I have never had an appointment be accidentally double booked...
Overall I am very happy with Jane. I have never had an appointment be accidentally double booked when using this system.
Pros
I feel like most of the healthcare or wellness businesses I go to use Jane. It is so easy to book. You can add forms for people to fill out ahead of time.
Cons
I like that they can send you an email or text message reminder ahead of time, depending on your preference. It would be cool if they could add other ways like an automated phone call/voicemail.
Response from Jane Software
Hi Melissa! Wow, your review really lit up our team's day! We're thrilled to know so many clinics you attend, even yours, are using Jane. It's fantastic when patients notice how many health and wellness places run with us. We absolutely love our reminder feature too—it helps keep patient care seamless and makes life a bit easier for you.
We’re so grateful to have you with us on this journey and are committed to maintaining that level of excellence you expect. Please feel free to share any feedback or thoughts you have—we’re all ears and eager to keep improving.
Here’s to many more years together! :)
-Caitlin, on behalf of Jane
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Psychotherapist
Reviewed on 29/05/2024
Pros
The payment didn't go through. We have difficulty going live
Cons
Reminder and invoices were made. Reflection on the service was good
Response from Jane Software
Hey Zahra, appreciate you taking the time to leave a review, though it’s tough to hear you faced challenges going live. Starting with new software often has a learning curve which is why our team is always here to help!
We're dedicated to sorting things out for you so we’d be happy to get an Account Setup Consultation booked with you. Feel free to reach out to our team at [email protected]. Also, join our Jane App Community Group on Facebook - it's a fantastic resource for learning and connecting with other users. :)
We're hopeful we can turn your three-star review into a four or five-star in time, but we’ll keep working on the never-ending journey of improving, but remember we're here to assist you in getting comfortable with Jane. :)
Caitlin on behalf of the Jane Team
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great support and experience
Reviewed on 23/08/2024
Great, I'm slowly learning. As my practice evolve I'll be able to speak more about my experience.
Great, I'm slowly learning. As my practice evolve I'll be able to speak more about my experience.
Pros
The support is amazing! All Jane representative I have spoke with we knowledgeable, friendly, supportive, and so useful! The platform looks professional and overall user friendly.
Cons
The French features. My practice is bilingual so I find it a little harder to navigate between the 2 languages.For example: I have chose my platform in English but I'd like to share etc "how to book an appointment" video to my English and French clientèle but didn't seem to be able to find the French version of it.
I also teach yoga and workshops so I sell packages. At this time people who purchase packages can't sign up for more than 1 session. It simply adds up to the work "behind the scene". Just a constructive comments.
Alternatives Considered
Practice BetterReasons for Switching to Jane
Because I already have the experience of using it though other clinics. Appreciated the ease of online bookingResponse from Jane Software
Hi Janie. Thank you for taking the time to share such a lovely review about our support, and for appreciating Jane’s design - both from the admin and online booking perspectives. We’re thrilled to hear that you’re really enjoying things, but please do update your review or reach out with any further thoughts once you get more familiar with things - we always love to hear from our users, whether shining or constructive feedback, as it helps Jane grow.
We hear you and realize that there are some challenges when it comes to Jane being able to handle two languages at once - it’s a skill Jane hasn’t really mastered, making it very manual. We’ll be sure to pass along that feedback to our team.
We hope you’ll update your review once you spend more time with Jane, but thank you for sharing your thoughts and impressions of Jane so far with us. I hope we can continue to provide you with great experiences for years to come - thank you for being part of our wonderful community.
-The Jane Team
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
So far- So Good!
Reviewed on 07/11/2024
people are great, reporting and the ability to input intake forms are easy. Video training, and...
people are great, reporting and the ability to input intake forms are easy. Video training, and chat are very helpful.
Pros
Great help during set up and love, chat, training videos and good old humans to assist when necessary.
Cons
New to it so no complaints as of yet.
..
Response from Jane Software
Hi Karen! We're absolutely thrilled to hear you're happy with Jane—it's such a privilege to be part of your clinic. :) We love that you're into good old human support—it's our thing! Whether it's chat, phone, email, our Jane Community, or even our self-serve options, it’s like having a whole Support toolkit at your front desk ready to help.
We want to make sure Jane continues to meet your needs, so always feel free to reach out if there’s ever anything you need. Thanks for choosing Jane and for letting us support you along the way. Your feedback means the world to us!
-Caitlin, on behalf of Jane
Jane FAQs
Below are some frequently asked questions for Jane.Q. What type of pricing plans does Jane offer?
Jane offers the following pricing plans:
- Starting from: USD 54.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Jane offers affordable rates that fit your practice needs and is available across 3 pricing tiers: Balance, Practice & Thrive starting at $54/per month. The perks: Unlimited email & phone support, free data import, scheduling, automated intake forms, SMS messages, email reminders, and one-on-one Telehealth are all included.
Q. Who are the typical users of Jane?
Jane has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Jane support?
Jane supports the following languages:
English
Q. Does Jane support mobile devices?
Jane supports the following devices:
Q. What other apps does Jane integrate with?
Jane integrates with the following applications:
Bench, Clinic Sites, Google Analytics 360, Google Calendar, Mailchimp, Microsoft Outlook
Q. What level of support does Jane offer?
Jane offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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