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Fonvirtual Call Center

Fonvirtual Call Center

Communication solution for call management & distribution

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Fonvirtual Call Center Overview

Fonvirtual Call Center is a cloud-based communication solution designed to help enterprises manage calls and their distribution by integrating automated interactive voice response (IVR) technology and an automatic call distributor (ACD) system. The platform allows users to utilize existing landline, toll-free or premium numbers for calling.

Fonvirtual Call Center’s ACD functionality categorizes and divides calls based on agents’ skills, priorities and executive’s availability. It offers a host of features including call recording, scheduling, voicemail, call transfer/queuing, caller identification, custom menus, and live chat. Its customized greeting functionality allows teams to create personalized messages for acknowledgement, out-of-office hours and other scenarios. Besides, the call transcriptions module lets agents view or save conversations for future reference.

Fonvirtual Call Center offers real-time reports and statistics to provide insights into a number of outgoing/incoming calls, peak calling hours, popular menu options, agents’ activities, calls per agent and average duration. Plus, its three-way calling feature allows managers to participate and listen to live conversations.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Fonvirtual Call Center Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription

Contact Fonvirtual for pricing details.

Fonvirtual Call Center Features

  • Email Integration
  • Multi-Channel Communication
  • Reporting & Statistics

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Prioritizing
  • Real Time Monitoring
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management

Additional information for Fonvirtual Call Center

Key features of Fonvirtual Call Center

  • 360 Degree Feedback
  • Automatic Call Distribution
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Compensation Management
  • Contact Database
  • Contact Management
  • Dashboard
  • Email Integration
  • Fax Management
  • IVR / Voice Recognition
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Messaging
  • Mobile Access
  • Multi-Channel Communication
  • Performance Management
  • Progress Tracking
  • Reporting & Statistics
  • Voice Mail

Fonvirtual Call Center FAQs

Below are some frequently asked questions for Fonvirtual Call Center.

Q. What type of pricing plans does Fonvirtual Call Center offer?

Fonvirtual Call Center offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Fonvirtual for pricing details.

Q. What are the main features of Fonvirtual Call Center?

Fonvirtual Call Center offers the following features:

  • 360 Degree Feedback
  • Automatic Call Distribution
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Compensation Management
  • Contact Database
  • Contact Management
  • Dashboard
  • Email Integration
  • Fax Management
  • IVR / Voice Recognition
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Messaging
  • Mobile Access
  • Multi-Channel Communication
  • Performance Management
  • Progress Tracking
  • Reporting & Statistics
  • Voice Mail

Q. Who are the typical users of Fonvirtual Call Center?

Fonvirtual Call Center has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Fonvirtual Call Center support?

Fonvirtual Call Center supports the following languages:

English

Q. What type of pricing plans does Fonvirtual Call Center offer?

Fonvirtual Call Center has the following pricing plans:

Subscription

Q. Does Fonvirtual Call Center support mobile devices?

We do not have any information about what devices Fonvirtual Call Center supports

Q. What other apps does Fonvirtual Call Center integrate with?

We do not have any information about what integrations Fonvirtual Call Center has

Q. What level of support does Fonvirtual Call Center offer?

Fonvirtual Call Center offers the following support options:

Online Support, Phone Support