--- description: Learn more about Shopmonkey. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Shopmonkey Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Auto Body Software](/directory/821/auto-body/software) > [Shopmonkey](/software/121019/shopmonkey) # Shopmonkey Canonical: https://www.getapp.com.au/software/121019/shopmonkey Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/121019/shopmonkey?page=2) > Shopmonkey is a cloud-based auto repair solution designed to help businesses manage processes through appointment scheduling, messaging, reporting, and digital vehicle inspection tools. It lets users track inventory, update order statuses, and reach out to vendors for purchasing missing auto parts. > > Verdict: Rated **4.6/5** by 263 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Shopmonkey Turbocharge your shop with the industry leading auto repair software. Shopmonkey has everything you need to manage and grow your shop in one place. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 263 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shopmonkey - **Location**: San Jose, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: USD 199.00 - **Pricing model**: Flat Rate - **Pricing Details**: Shopmonkey offers four pricing tiers designed to cater to the diverse needs of auto repair shops: Basic Monkey: Price: $199 per month Key Features: VIN decode, user permissions, and digital vehicle inspections (DVIs). Clever Monkey: Price: $324 per month Key Features: Includes all Basic features, additional user licenses, and enhanced customer communication tools. Genius Monkey: Price: $475 per month Key Features: Includes all Clever features, plus heavy-duty (HD) vehicle lookup and QuickBooks integrations. Multi-Shop: Price: Customized pricing Key Features: Designed for businesses with multiple locations, offering unlimited user licenses and priority support. Each plan is structured to scale with the growth of your business, offering additional services such as the Shop Marketing Suite for $449 per month and Heavy Duty features for specialized needs. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Canada, United States ## Features - API - Accounting - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Billing & Invoicing - CRM - Communication Management - Customer Database - Customer History - Data Import/Export - Employee Scheduling - Estimating - Inspection Management - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling ## Integrations (6 total) - Nexpart Distribution Management - PartsTech - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - RepairLink ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Auto Body Software](https://www.getapp.com.au/directory/821/auto-body/software) ## Related Categories - [Auto Body Software](https://www.getapp.com.au/directory/821/auto-body/software) - [Car Repair Software](https://www.getapp.com.au/directory/202/auto-repair/software) ## Alternatives 1. [ARI](https://www.getapp.com.au/software/131559/ari) — 4.6/5 (600 reviews) 2. [AutoLeap](https://www.getapp.com.au/software/2039015/autoleap) — 4.8/5 (742 reviews) 3. [AutoRepair Cloud](https://www.getapp.com.au/software/124971/autorepair-cloud) — 4.9/5 (163 reviews) 4. [Autorox](https://www.getapp.com.au/software/2061384/autrorox) — 4.8/5 (62 reviews) 5. [Manager SE](https://www.getapp.com.au/software/2078731/manager-se) — 4.1/5 (78 reviews) ## Reviews ### "Bringing high tech to a low tech industry" — 5.0/5 > **Aadel** | *19 March 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Easy of use, end user experience is excellent > > **Cons**: Customer support wait times. We would like faster response from support. ----- ### "Shopmonkey software for wrenching Ryan’s auto repair" — 5.0/5 > **RYAN** | *7 August 2021* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The ability to send and get estimates approved by cell phone and email > > **Cons**: The payment system it takes two rolling business days to get payments from shopmonkey to my business account > > I definitely highly recommend shop monkey and also recommend pairing it with a system like identifix as well it’s a really good value for what your getting its a better value for larger shops with multiple bays and multiple employees ----- ### "STILL DEVELOPING DO NOT WORK WITH THEM" — 2.0/5 > **Jason** | *27 August 2024* | Automotive | Recommendation rating: 2.0/10 > > **Pros**: You can create an invoice like any other app. > > **Cons**: EXTREMELY BEHIND ON UPDATES and NEEDS TONS TONS TONS OF SUPPORT WHICH THEY DONT GIVE YOU. Try calling their support line... oh wait, they dont have one. You have to WRITE to them through the website, through a messenger app... and theyll reply when they feel like it. Kicks my employees out of the app on their phone randomly. The system for the mechanics to use is very convoluted and not easy to use. > > I hope they do better than this. this is very sad. I have tried to work with them and even spent an entire month convincing my team we would switch to them and now i am utterly embarrassed. This company is all about grabbing people in, and once youre in they dont care about you. I run a shop with 10 employees, 30-40 cars a month. This is NOT the app for us. They are way behind and still developing as they go along. That much is clear. ----- ### "Outstanding product and the best support team\!" — 5.0/5 > **Adrian** | *18 June 2021* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: This software is the foundation that allows my business to operate. Highlights for me (running a custom van conversion shop): - Being able to speak to customers in a threaded message system with email and SMS - so good. Allows you to quickly pull up a conversation thread when the customer calls or drops in, and in an instant refreshes your memory on what you last talked about. Essential when you have many leads, and a complicated product or service where it is not straight forward and there is a lot of communication needed with the customer - The 'board' view in the workflow tab. Another great feature where you can progress customer projects from left to right in a Kanban style. Instantly see what where projects are at and triage/prioritize. - Tech time clocks. Self explanatory, but a life saver and yet 3rd party app eliminated\! Techs can just clock in and clock out and it gives me as the owner, total granular detail on what projects took a long time, and where improvements need to be made - Integration with Quickbooks. As as long time small business owner, I have always loved using Quickbooks, so when I found out that Shopmonkey integrates (really well) will Quickbooks, I was very pleased. All of the front end dealings with customers can happen in SM, and then when they are all paid, it auto updates and ties everything back to QBO. Amazing\! Can't recommend this product enough. > > **Cons**: The inventory management and ease of sending out POs to vendors needs some improvement. The basics are there, but some additional functionality would be good. > > Really very good\! The onboarding and support team is exceptional and they really listen to what you have to say and do everything they can to get you back on track after any issues. ----- ### "Ryan's Shopmonkey revie" — 5.0/5 > **Ryan** | *13 April 2021* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The software is very easy to use and pretty much covers everything i need to keep up with trucks that are coming to my shop, what trucks are here at my shop, keeping up with my parts inventory and billing jobs out with ease. I am very happy with shopmonkey. Whenever i have a question or concern the chat link is always in the lower right corner of the screen with the shopmonkey team ready to help me\! This is one of my favorite features\! i type in my question and within a few minutes someone is chatting with me to help me figure out what it is i need to do and if that doesnt help they will call me within minutes. There is no waiting hours or until the next day for help. When adding parts to your inventory it asks for the price oyu paid for the part and then allows you to choose the % mark up you want on it. It does all the math for you which saves time. My favorite feature is being able to send invoices with the option for my customers to pay the invoice online. I am very happy and will stay with shopmonkey\!\! > > **Cons**: Now for the bad....well, to be honest, there is no bad that i have found yet. Sure there are a few little things that I would like to change but heck, a lot of things in shopmonkey are editable to customize it to your liking. I have been using this software for roughly 6 months now and i am still learning. As of now, I have no complaints. ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/121019/shopmonkey?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/121019/shopmonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data