--- description: Learn more about Document360. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Document360 Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/257/knowledge-management/software) > [Document360](/software/120723/document360) # Document360 Canonical: https://www.getapp.com.au/software/120723/document360 Page: 1 / 13\ Next: [Next page](https://www.getapp.com.au/software/120723/document360?page=2) > Document360 is an AI-powered knowledge base platform that enables users to create and publish self-service knowledge bases, product manuals, and API docs using documentation, categorization, editing, and branding features like markdown support, version management and rollback, and more. > > Verdict: Rated **4.7/5** by 292 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Document360 • AI Search - ChatGPT-style assistant that delivers precise, context-aware answers from your docs. • AI Writing Agent - Instantly turn text, video or prompts into structured, ready-to-publish documentation. • SEO Automation - Auto-generate titles, tags and glossaries to improve content discoverability. • Powerful Editors - Markdown for speed and WYSIWYG for rich visuals, both with real-time previews and drag-and-drop media. • Step-by-Step Guides - Capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds. • Category Manager - Organize and restructure content effortlessly with drag-and-drop control. • Interactive Demos - Create guided, clickable walkthroughs inside articles to help users learn by doing. • Custom Workflow Builder - Automate documentation workflows with custom review stages, roles and approvals. • Pro Analytics - Measure performance, engagement, search trends, feedback and ticket deflection. • Brand Customization - Tailor portal design, layout and color themes to your brand. • Security - SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction • Localization- Supports 50+ languages ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 292 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kovai.co - **Location**: Sidcup, UK - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: We have pricing plans to suit every stage of your business. Please contact us for more details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, English, French, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Catalog Management - Change Tracking - Collaboration Tools - Commenting/Notes - Content Library - Content Management - Customisable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Discussions/Forums - Document Management - Document Storage ## Integrations (29 total) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... and 14 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) ## Related Categories - [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software) - [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software) - [IT Documentation Software](https://www.getapp.com.au/directory/3860/it-documentation/software) - [API Platforms](https://www.getapp.com.au/directory/559/api-management/software) ## Alternatives 1. [Guru](https://www.getapp.com.au/software/123167/guru) — 4.8/5 (639 reviews) 2. [Confluence](https://www.getapp.com.au/software/90949/confluence) — 4.5/5 (3682 reviews) 3. [Connecteam](https://www.getapp.com.au/software/105401/connecteam) — 4.6/5 (5214 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18784 reviews) 5. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (723 reviews) ## Reviews ### "Document360 Product Review" — 4.0/5 > **RAJARAMAN** | *8 August 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I like most about Document360 is how well it balances structured content management with a clean, distraction-free editing experience. > > **Cons**: With very large articles containing lots of media, the live preview can feel a bit slow to load or refresh. > > My overall experience with Document360 as a technical writer has been very positive, especially for managing large, structured knowledge bases. The Version history, draft/publish states, and contributor roles help keep the workflow clean when multiple writers are working in the same space. ----- ### "User-friendly documentation platform" — 5.0/5 > **Andre** | *2 May 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: We have been using Document 360 for a year now and it has been a good solution for our documentation platform. What stands out most is the user-friendly interface, which makes it easy to create, organise and maintain articles. The interface is intuitive and the editor provides almost everything we need to produce well-structured content. I would like to highlight the well-structured onboarding process and customer support for the platform, which makes it very easy to implement and leaves no questions unanswered. > > **Cons**: The main drawback is the licensing model: even if you're only using the platform in one other language than English, you're required to purchase an English license. This feels a bit restrictive and could be more flexible for teams working exclusively in non-English languages. ----- ### "Overall decent product" — 3.0/5 > **Sam** | *28 August 2025* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: Clear menu layout, very good support function and most functions simple to use. Able to easily move between projects and connect easily to own website through URL mapping and search functions > > **Cons**: The formatting of articles can be very temperamental and tricky to get right - takes some trial and error > > Customer services and support are very good - page creation and formatting can be difficult but overall I would recommend the product as a potential platofmr to use for FAQ sections and support pages. ----- ### "The Secure, Single Source of Truth for Enterprise Knowledge Management." — 5.0/5 > **MOHAMED** | *11 December 2025* | Apparel & Fashion | Recommendation rating: 8.0/10 > > **Pros**: The most significant benefit is the excellent administrative control and content governance. The platform provides a single source of truth with robust version control and rollback features, which ensures content accuracy and consistency. The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs). We also greatly appreciate the responsive customer support. > > **Cons**: While the editor is intuitive, the overall user interface (UI) can be challenging to navigate for some new team members, presenting a learning curve. Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on the go. There are also times when integrations with some external tools are not as deeply customizable as we would prefer. > > Document360 is fundamentally solving the problem of decentralized information silos and outdated/inconsistent articles. By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity. For our employees, the self-service knowledge base has been critical. It has led to a significant reduction in support tickets/calls, allowing our support agents to focus on more complex issues and lowering overall support costs. The in-depth analytics also help us identify content gaps and ensure we are continuously improving the content. ----- ### "Easy Knowledge Sharing with Document360" — 5.0/5 > **Punit** | *7 October 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I liked that Document360 makes it very easy to create, organize, and share knowledge in one place. Finding information is quick, and it helps me work faster without wasting time searching for answers. > > **Cons**: I didn’t like that sometimes the interface feels a bit complicated at first, and it can take time to learn all the features. I wish it was simpler and more intuitive. > > My experience with Document360 has been good. It helps me create and share information easily, keeps everything organized, and makes finding things quick. It takes a little time to learn all the features, but overall it makes my work much easier. ----- Page: 1 / 13\ Next: [Next page](https://www.getapp.com.au/software/120723/document360?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/120723/document360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data