Protractor Overview
What is Protractor?
Protractor is a cloud-based automotive management solution designed to help small to midsize auto shops manage estimates, scheduling, operations, inspections, invoicing, and more. The platform enables users to send customers automatic reminders, track revenue performance, and monitor key metrics in real-time.
Protractor’s key features include work wizard review, automated reminders, calendar integration, real-time job tracking, current order status, activity flags, and electronic records. The inspection module allows users to digitally inspect all vehicles and upload document findings directly to work orders. Protractor also enables users to maintain repair recommendations and deferred work lists for future references.
Protractor comes with an integrated Customer Relationship Management (CRM) system, which allows enterprises to automate communication. Users can send customers links for reviews and discount coupons, as well as notify them about upcoming or missed appointments. Protractor’s drag-and-drop functionality assists managers with scheduling and assigning available slots to technicians.
Protractor offers a customizable report manager and dashboard, allowing shop owners to track revenue performance with real-time analytics and key metrics. Users can track sales and gross profit per technician and run incentive programs for the sales team. The solution integrates with various third-party applications such as X-Charge, AutoFlow, 360 Payments, AutoServe1, and more.
Protractor Overview
Cost
Pricing options
Contact Protractor Software for pricing details.
Protractor Features
Media
Protractor Reviews
Protractor Reviews
AMS is the only company you should consider when making your decision.
AMS as a company is the best part of the experience! I delayed the conversion for about a year because I was agonizing over the learning process of changing the POS. Now looking back, I wasted a year of waiting. AMS made the process so easy! They are well versed in the product they support and they held our hand during the entire journey. AMS educated us extremely well before going live. On the day we went live, our personal trainer was there the whole day walking us through all the things we forgot. There was a total of one day where we struggled and I can't say it was a full day. [SENSITIVE CONTENT HIDDEN] is the best part of my experience! He is ALWAYS available to answer my question. He is always available to log in and help me through the more advanced questions. [SENSITIVE CONTENT HIDDEN] was our trainer and he went over and above to make sure we were comfortable with the software and be available to answer our questions. Great job [SENSITIVE CONTENT HIDDEN] at making sure you did not launch a support company without thoroughly training your crew! AMS is the only choice if want to buy Protractor!
Broken Promises
Most shop management systems focus on auto shops needs. Protractor is an accounting program piggybacked with a shop management program.
I was with Protractor over a year and they did not fulfilled their promises for example, an oil sticker label or to fix CarFax.
I went back to my previous system where CarFax is working properly yet Protractor says it is not a Protractor problem, it is a CarFax problem.
I was told from the beginning that if I left, my data is mine. They did not tell me that it was available in report form and you have to pay $149.00 a month ($1788.00 a year plus foreign transaction fees) to access it.
With the dollar exchange, it was costing me around $125. A few months ago, they notified me that I will be charged the FULL $149.00 plus I have to pay the foreign transaction fee.
This is due to the support it requires. We are looking at previous data only and NEVER need customer support???
If you choose to go with Protractor, I believe you will agree that the your experience is very AGGRAVATING.
Awesome Very User Friendly System
Dependability and stable system, cloud based system with no back ups or disc needed. Made hardware expense much less
Protractor review
We had data corruption and the old software wasn't keeping up with new technology. Protractor is cloud based.
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Great POS Software with Excellent Customer Service
Pros
The customer service team would answer my calls ANYTIME day or night. I believe I even called on a Saturday once and got a response.
Cons
They made it hard to choose another POS software LOL ... they were great.
AMS is the only company you should consider when making your decision.
AMS as a company is the best part of the experience! I delayed the conversion for about a year because I was agonizing over the learning process of changing the POS. Now looking back, I wasted a year of waiting. AMS made the process so easy! They are well versed in the product they support and they held our hand during the entire journey. AMS educated us extremely well before going live. On the day we went live, our personal trainer was there the whole day walking us through all the things we forgot. There was a total of one day where we struggled and I can't say it was a full day. [SENSITIVE CONTENT HIDDEN] is the best part of my experience! He is ALWAYS available to answer my question. He is always available to log in and help me through the more advanced questions. [SENSITIVE CONTENT HIDDEN] was our trainer and he went over and above to make sure we were comfortable with the software and be available to answer our questions. Great job [SENSITIVE CONTENT HIDDEN] at making sure you did not launch a support company without thoroughly training your crew! AMS is the only choice if want to buy Protractor!
Pros
How customizable the reports are in Protractor. In the previous POS system, you got your information from a set of reports. I had to look at several reports to get the info I needed. With Protractor, I can build a dashboard that has all the information I need to look at on one screen. Estimating a large ticket is under 5 minutes, so easy! ROW it took over a half an hour. The time saved pays for the cost of the software. It's all in the cloud so my network issues with ROW have gone away. I can log into the system with my laptop, no more teamviewer.
Cons
The conversion didn't bring over declined services. A little hassle to look back into the old software. As time passes, that issue is slowly disappearing. Not a deal breaker.
Broken Promises
Most shop management systems focus on auto shops needs. Protractor is an accounting program piggybacked with a shop management program.
I was with Protractor over a year and they did not fulfilled their promises for example, an oil sticker label or to fix CarFax.
I went back to my previous system where CarFax is working properly yet Protractor says it is not a Protractor problem, it is a CarFax problem.
I was told from the beginning that if I left, my data is mine. They did not tell me that it was available in report form and you have to pay $149.00 a month ($1788.00 a year plus foreign transaction fees) to access it.
With the dollar exchange, it was costing me around $125. A few months ago, they notified me that I will be charged the FULL $149.00 plus I have to pay the foreign transaction fee.
This is due to the support it requires. We are looking at previous data only and NEVER need customer support???
If you choose to go with Protractor, I believe you will agree that the your experience is very AGGRAVATING.
Response from Protractor Software
Hi George,
I am very sorry to hear about your experience. Regarding product developments we are constantly updating the Protractor product based on customer requests and work on as quick a schedule as we can. As it happens we do now have an oil sticker integration available. Regarding carfax, there are no known issues at this time except for in a few territories that are out of our control which would be similar to any SMS. Perhaps you are talking about some vin decoding issues which are unrelated to carfax that have been rectified.
Regarding your data, it is always available to you in a file, however it would not be possible to access this without the use of an interface. Unfortunately the best option is to run any reports that you require from the Protractor system while you have access to it, or to maintain a current subscription.
We apologize that you have had an unfortunate experience, but we do stand behind our product and believe that it is a top sms on the market.
Awesome Very User Friendly System
Dependability and stable system, cloud based system with no back ups or disc needed. Made hardware expense much less
Pros
How easy it is to use, speed of making estimates and work orders, the customization to personal needs, support from AMS is second to none
Cons
The fact that AMS Protractator wasn't purchased sooner
Protractor review
We had data corruption and the old software wasn't keeping up with new technology. Protractor is cloud based.
Pros
Easy for the service Writers to learn and use.
Cons
The pain of switching to and learning a new system. AMS did a great job of on-boarding us. Still not fun though!
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Protractor Pricing
Protractor Pricing
Contact Protractor Software for pricing details.
Contact Protractor Software for pricing details.
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Protractor Features
Protractor Features
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Categories
Categories
Additional information for Protractor
Additional information for Protractor
Key features of Protractor
- Accounting Management
- Billing & Invoicing
- Contact Management
- Cost Tracking
- Inventory Management
- Maintenance Scheduling
- Marketing Management
- Payroll Management
- Referral Tracking
- Sales Tracking
- Time Management
- Work Order Management
Protractor FAQs
Protractor FAQs
Below are some frequently asked questions for Protractor.
Q. What type of pricing plans does Protractor offer?
Protractor offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact Protractor Software for pricing details.
Q. What are the main features of Protractor?
Protractor offers the following features:
- Accounting Management
- Billing & Invoicing
- Contact Management
- Cost Tracking
- Inventory Management
- Maintenance Scheduling
- Marketing Management
- Payroll Management
- Referral Tracking
- Sales Tracking
- Time Management
- Work Order Management
Q. Who are the typical users of Protractor?
Protractor has the following typical customers:
Small Business, Mid Size Business
Q. What languages does Protractor support?
Protractor supports the following languages:
English
Q. What type of pricing plans does Protractor offer?
Protractor has the following pricing plans:
Subscription
Q. Does Protractor support mobile devices?
We do not have any information about what devices Protractor supports
Q. What other apps does Protractor integrate with?
Protractor integrates with the following applications:
AutoServe1
Q. What level of support does Protractor offer?
Protractor offers the following support options:
Phone Support, Online Support
