---
description: Learn more about BOSSDesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: BOSSDesk Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [BOSSDesk](/software/120371/boss-solutions-suite)

# BOSSDesk

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> BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent US based customer support.
> 
> Verdict: Rated **4.7/5** by 140 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of BOSSDesk

TRANSFORM THE WAY YOU MANAGE SERVICE REQUESTS ACROSS YOUR COMPANY 
with BOSSDesk - HelpDesk On the Cloud and On-Premise

Streamline Ticket Management

• Operate efficiently using a service catalog and
pre-built templates
• Use advanced screening to pre-process tickets as
they are received
• Access via Single Sign On (SSO)
• Set up user roles and permissions
• Ensure user satisfaction by implementing self-help tools

Optimize and Automate Processes

• Set up rules, triggers and routing to automate
workflows
• View real time data and search tickets using
advanced search reports
• Automate onboarding, vacation requests, public
service requests, device upgrades, repairs, facility
management, operations management and much
more
• Integrate with external monitoring systems to
create and escalate tickets for fast resolution to
issues

Improve Accountability \& User Satisfaction

• Ensure nothing falls through the cracks with SLAs
\& notifications
• Upload attachments to support documentation
• Visualize your data using our state-of-the-art
customizable dashboard
• Stay on top of your metrics with a variety of
analytical reports

Enable On-The-Go Workflow

• Provide field technicians with the tools to
effectively respond to service requests with
BOSSDesk mobile apps for iOS and Android
• Improve asset management using barcode and
QR code scanning
• Create, update and track tickets on-the-go
enabling your team to improve efficiency and
increase user satisfaction

WHY CHOOSE US
\>Expandable to serve multiple departments
\>Service delivery enables the ability to create
relevant forms, workflows, and more
\> US-based support team
\>Intuitive user interface
\> iOS and Android mobile apps

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 140 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: BOSS Solutions
- **Location**: Norcross, US
- **Founded**: 1997

## Commercial Context

- **Starting Price**: USD 29.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Essential version costs $ 29 per agent / per month / billed yearly 
Professional version costs $ 49 per agent / per month / billed yearly 
Enterprise version costs $ 69 per agent / per month / billed yearly
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management

## Integrations (3 total)

- ChatGPT
- TeamViewer ONE
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [IT Asset Management Software](https://www.getapp.com.au/directory/325/it-asset-management/software)
- [CMDB Software](https://www.getapp.com.au/directory/1141/cmdb/software)
- [Service Desk Software](https://www.getapp.com.au/directory/1249/service-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4079 reviews)
2. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3425 reviews)
3. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (714 reviews)
4. [JIRA Service Management](https://www.getapp.com.au/software/91811/jira-service-management) — 4.5/5 (770 reviews)
5. [Milvus](https://www.getapp.com.au/software/132287/milvus) — 4.8/5 (298 reviews)

## Reviews

### "No programming knowledge No problem" — 5.0/5

> **Ryan** | *17 June 2020* | Construction | Recommendation rating: 9.0/10
> 
> **Pros**: Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.
> 
> **Cons**: With the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well.
> 
> My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.

-----

### "Overview of BOSS" — 4.0/5

> **Syed** | *11 June 2025* | Government Administration | Recommendation rating: 8.0/10
> 
> **Pros**: Simple straight forward entries. The way the tickets are created, maintained, resolved and closed and managed.
> 
> **Cons**: Can have a better Graphical User Interface. Could have a better report generator with simple custom reports.
> 
> Overall it's good, the way the tickets are created, resolved and closed and maintained. Managing each ticket is also simple and straight forward.

-----

### "BOSSDESK II" — 4.0/5

> **Will** | *9 May 2024* | Government Relations | Recommendation rating: 6.0/10
> 
> **Pros**: A lot of the features have change from the older version.  Makes it more user friendly.
> 
> **Cons**: Creating a ticket for the customer to use and to help with there IT needs, still seem a little difficult.

-----

### "BossDesk Endorsement" — 5.0/5

> **Claude** | *13 January 2025* | Government Administration | Recommendation rating: 9.0/10
> 
> **Pros**: The customer support is excellent. The team gets to know the needs and goals of your organization and department and works to help you achieve your support vision.
> 
> **Cons**: I would like to see updates to the Knowledge Base portion of the application
> 
> Overall, our experience with both the software and BossDesk team has been excellent

-----

### "BOSS HelpDesk" — 5.0/5

> **Sandra** | *20 November 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Easy input for tickets. I also like the TASK tickets that can be put in for others.
> 
> **Cons**: When you add a private comment and there is a watcher on the ticket, they cannot see the comment.
> 
> There are many things I don't know about BOSS and am still learning but overall it is a good HelpDesk tool.

-----

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## Links

- [View on GetApp](https://www.getapp.com.au/software/120371/boss-solutions-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/boss-solutions/> |
| en-AE | <https://www.getapp.ae/software/120371/boss-solutions-suite> |
| en-AU | <https://www.getapp.com.au/software/120371/boss-solutions-suite> |
| en-CA | <https://www.getapp.ca/software/120371/boss-solutions-suite> |
| en-GB | <https://www.getapp.co.uk/software/120371/boss-solutions-suite> |
| en-IE | <https://www.getapp.ie/software/120371/boss-solutions-suite> |
| en-NZ | <https://www.getapp.co.nz/software/120371/boss-solutions-suite> |
| en-SG | <https://www.getapp.sg/software/120371/boss-solutions-suite> |
| en-ZA | <https://www.getapp.za.com/software/120371/boss-solutions-suite> |
| es | <https://www.getapp.es/software/120371/boss-solutions-suite> |
| es-CL | <https://www.getapp.cl/software/120371/boss-solutions-suite> |
| es-CO | <https://www.getapp.com.co/software/120371/boss-solutions-suite> |
| es-MX | <https://www.getapp.com.mx/software/120371/boss-solutions-suite> |
| fr | <https://www.getapp.fr/software/120371/boss-solutions-suite> |
| fr-BE | <https://fr.getapp.be/software/120371/boss-solutions-suite> |
| fr-CA | <https://fr.getapp.ca/software/120371/boss-solutions-suite> |

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