About LiveSession

LiveSession is a cloud-based qualitative analytics solution, which helps businesses perform website analysis through user event tracking, session replays, and customer segmentation. The platform lets users record and replay various website activities such as keystrokes, mouse movements, clicks, scrolls, to help identify bugs and increase sales conversion rates.

Key features of LiveSession include campaign management, user interaction tracking, qualitative comparative analysis, data visualization, and multi-site administration. The platform comes with custom functionalities to filter session replays, add other properties to websites, and to view top active users. LiveSession detects rage and error clicks, giving users insight into website issues.

LiveSession provides traffic trend analysis, UTM campaigns, and KPIs. Users can generate reports based on the most clickable elements on business websites. The platform supports integration with various apps, including LiveChat, HelpScout, Crisp and Olark, enabling users to record web page activities and share them with team members, as well as enhance website performance.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, United Kingdom and 4 others, India, Japan, Mexico, United States

Supported Languages

Arabic, Czech, Danish, Dutch, English and 20 others, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

Images

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Features

Total features of LiveSession: 33

  • Ad hoc Analysis
  • Ad hoc Reporting
  • Bug Tracking
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Profiles
  • Customer Segmentation
  • Customizable Reports
  • Data Visualization
  • Engagement Analytics
  • Event Tracking
  • Filtering
  • Historical Trend Analysis
  • Issue Tracking
  • Multiple Site Management
  • Pageview Tracking
  • Performance Metrics
  • Predictive Analytics
  • Qualitative Comparative Analysis
  • Real Time Analytics
  • Real Time Reporting
  • Referral Tracking
  • Reporting & Statistics
  • Search/Filter
  • Time on Site Tracking
  • User Interaction Tracking
  • User Research Analysis
  • Visual Analytics
  • Web Traffic Reporting
  • Website Analytics

Alternatives

Marketing 360

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Smartlook

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#2 Alternative to LiveSession
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ClicData

4.6
#3 Alternative to LiveSession
ClicData offers a business intelligence dashboard with intuitive, dynamic reports & an extensive array of visualization...

FullStory

4.6
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FullStory tells you everything you need to know about your digital experience. Deliver exceptional experiences by...

Reviews

Overall rating

4.6 /5
(28)
Value for Money
4.6/5
Features
4.3/5
Ease of Use
4.7/5
Customer Support
4.7/5

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Showing 5 reviews of 28
Wojciech J.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Product in its Category

Reviewed on 31/01/2019

It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have...

It is definitely the best product for session recording, heatmaps, user/visitor analytics. I have been using 6 different apps before and finally found the one that has all the features I need.

Pros

I love that kind of software where I can set everything up and running in 2-3 minutes. The recordings are amazing, I can segment my users in many ways and pass their parameters. The dashboard is simple to navigate and has a lot of features to analyze and help better understand my users. I can find any bugs on my website and app when they happen. Without LiveSession I wouldn't be able to repeat the user path to find some bugs reported by users.

Cons

I've been using this app for over 4 months and haven't seen anything I could be disappointed with.

Gauthier G.
Overall rating
  • Industry: Research
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Solid base of core feature, fluid use 👌

Reviewed on 13/11/2020

very fluid, very frictionless
entirely legit in the game vs players like fullstory or hotjar (used...

very fluid, very frictionless
entirely legit in the game vs players like fullstory or hotjar (used both)
easy to use for non-tech and support team

working on BtoB saas => ultimate documentation for issue/bug reporting & experience smoothing

Pros

- ease of use
- significative dashboard (vs fullstory I used for long)
- personal/team segment

Cons

- waiting for a true integration with Segment (Fullstory stays better on it, i think)
- had a mid experience with support facing and reporting bug after 30mn of paid plan :/

Bartosz P.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good enough for most scenarios

Reviewed on 19/11/2019

It's been really good. It helped me track user activities and analyze their behavior in our app. I...

It's been really good. It helped me track user activities and analyze their behavior in our app. I value it for its simplicity and getting job done.

Pros

I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure. There is plenty of information visible even on the list of sessions – not only while watching one. It makes searching easier and I'm no longer wasting time playing every session on the list while looking for the one I need at the time.

Cons

The thing that is a real deal breaker for me with this software is lack of possibility to watch the session live. It's really important to track users activities live while trying to help them with their issues. In Customer Support it's a much needed feature that is unfortunately not available (at least for now).

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best choice I made

Reviewed on 19/11/2019

It works easily since the beginning and anytime we face a problem we get great and super fast...

It works easily since the beginning and anytime we face a problem we get great and super fast support from them.

Pros

It contains all the features that its competence plus personal support.

Cons

The technical documentation is not as extense as other tools. It can be compensated by asking directly to the developers which does the trick.
The only offer data retention of 1mo and 3mo. It would be great to be able to have a year of data retention (paying for it of course).

Gasper V.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Perfect tool for sessions recording!

Reviewed on 25/11/2019

We tried almost every recording tool out there. LiveSessions was the best in relation to...

We tried almost every recording tool out there. LiveSessions was the best in relation to price/quality. The recordings are perfect and the app is loading fast. The support is super fast & friendly!

Pros

- very fast loading of the recordings (this sucks for many competitors!)
- perfect recording (no HTML/CSS glitches)
- custom variables that you can use to filter out recordings

Cons

- an option to skip recordings without any clicks or just few (to not record everything)

Showing 5 reviews of 28 Read all reviews

LiveSession FAQs

Below are some frequently asked questions for LiveSession.

LiveSession offers the following pricing plans:

  • Starting from: USD 49.00/month
  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about LiveSession features

LiveSession has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

LiveSession supports the following languages:

Arabic, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

LiveSession supports the following devices:

LiveSession integrates with the following applications:

Bigcommerce, Crisp, Drift, Google Analytics, Help Scout, Intercom, LiveChat, Olark, Segment, Shopify, Wix, WordPress, ZenDesk Chat

LiveSession offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for LiveSession.