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Sinch Engage

Sinch Engage

4.4 (44)
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Every relationship starts with a conversation
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About Sinch Engage

Sinch Engage (previouosly known as Messenger People) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service. With our platform, you can:

- resolve incoming customer inquiries
- upgrade your marketing campaigns
- build automations using our simple drag & drop chatbot builder

Start reducing support costs, raise productivity, and increase your customer satisfaction.

Key benefits of Sinch Engage

- Take full control of your customer conversations from one single inbox.
- Send personalized and targeted notifications, news and promos directly to the lock screen of your users.
- Create dialog flows with smooth handover to your agents with our intuitive drag-and-drop chatbot builder
- Automate simple FAQs, but also advanced conversation flows to save your business time and resources.
- Our cloud-based platform lets you get started immediately. No coding skills needed.

Images

Sinch Engage Software - Conversations - take full control over your 1:1 conversations
Sinch Engage Software - Campaigns - send personalised and targeted notifications, news and promos
Sinch Engage Software - Chatbots - build intuitive drag-and-drop chatbot buider to create dialog flows with smooth handover to your agents
View 5 more

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Starting Price

EUR 199.00
month
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month

Pricing Options

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Reviews

Overall rating

4.4 /5
(44)
Value for Money
4.3/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support
4/5

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Showing 5 reviews of 44 Read all reviews
Showing 5 reviews of 44
Radim
Radim
Overall rating
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Messenger is a must have for any online store

Reviewed on 05/08/2022

Messenger is a no brainer - a must have for any online store

Messenger is a no brainer - a must have for any online store

Pros

Easy to set up, implement, and use as everyone already uses messenger in their personal lives, both clients and employees.

Cons

In our region not all features are available.

Verified Reviewer
Overall rating
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

One software for all

Reviewed on 02/04/2021

It gives us ease of access because not only we can monitor different channels but it only generates...

It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries.

Pros

The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.

Cons

Nothing much, maybe the pricing because it's expensive but I think the features answers it all.

Georgia
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great platform but not simple to set up/use - lacks Telegram employees/customer service

Reviewed on 24/05/2022

[SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine,...

[SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine, although it is not the easiest to set up and optimise.

It is a low COS% channel for us to use in CRM, however some instruction / contact would be hugely appreciated in terms of set up process and optimisation. Also a lot of the videos/instructions are in German.

Pros

The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.

Cons

Telegram/Viber are missing staff that actually work on these platforms, to be able to advise and help. We originally set up the platforms on an ex-employees phone number, and now we cannot seem to get the account disconnected from his phone, meaning we have to request log in details from him even though he doesn't work here anymore. We also have all his phone contacts, which are not relevant to Myprotein.

We have been advised that there is no way to change/disconnect his number from the account, and we will have to start all over again with a new account (losing all our current subscribers), which is not a viable option for us.

Rocio
Rocio
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Simplify communications with your customers

Reviewed on 19/08/2022

Before using Messenger, we accessed our clients' messages from different applications, but in this...

Before using Messenger, we accessed our clients' messages from different applications, but in this way we have managed to unify communications and save time.

Pros

It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective.

Cons

At the moment we have not had any problems with the application. We are going to start using automatic chat but we have had previous unsatisfying experiences with this method of communication.

JAMIL
JAMIL
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Free communication app

Reviewed on 01/05/2021

Pros

I love it. It is free to use for communication around the world. I us it for communicate with my family members abroad and also with my world related

Cons

No cons at all in my opinion. I love this app for free use

Showing 5 reviews of 44 Read all reviews

Sinch Engage FAQs

Below are some frequently asked questions for Sinch Engage.

Sinch Engage offers the following pricing plans:

  • Starting from: EUR 199.00/month
  • Pricing model: Subscription
  • Free Trial: Available

We offer different packages for your needs. Sinch Engage is already available for a monthly subscription fee of €199.

Sinch Engage has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Sinch Engage supports the following languages:

English, German, Italian, Portuguese, Spanish

Sinch Engage supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Sinch Engage integrates with the following applications:

Instagram, Meta for Business, Telegram, Viber, WhatsApp

Sinch Engage offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Sinch Engage.

Folder icon Customer Service Software
Folder icon Customer Engagement Software
Folder icon Customer Communications Management Software