---
description: Learn more about NorthStar. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: NorthStar Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Financial Risk Management Software](/directory/779/financial-risk-management/software) > [NorthStar](/software/118747/northstar)

# NorthStar

Canonical: https://www.getapp.com.au/software/118747/northstar

> With over 45 years of experience in the utility billing industry, NorthStar has a customer service experience solution tailored to support the community your serve. NorthStar is a robust, configurable solution that solves even the most complex billing challenges.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of NorthStar

NorthStar CIS  
•  configurable customer information and billing software
•  CIS that makes billing easy: in person, by mail, or online
•  automate repetitive processes to streamline operations  
   and maximize efficiency
•  generate data to help make informed decisions

NorthStar mCare
•  optimize field staff order assignments to increase work 
   productivity
•  reduce overhead costs of manual, paper-based 
   dispatching and data entry
•  maximize workloads and staff schedules
•  improve field staff safety and security with real-time
   visibility and statuses
•  shorten response times and keep customer 
   satisfaction high

NorthStar Cloud
•  house your applications in a modern technology 
   architecture
•  access data through a browser-based interface 
   accessible anytime, anywhere, and on any device
•  improve your application's performance with 
   database management and maintenance
•  free up your IT personnel for other priority tasks

NorthStar and SilverBlaze
•  available anytime, anywhere, and on any device
•  give customers control over their accounts
•  show customers time of use data to help them 
   control their utility consumption
•  offer paperless billing to improve collection cycle
•  streamline operations and allow CSRs to handle
   other high priority tasks
•  initiate move-ins, move-outs, transfers and so much
   more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Harris Computer Systems
- **Location**: Tyler, Canada
- **Founded**: 1976

## Commercial Context

- **Pricing Details**: Contact Northstar Utilities Solutions for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: British Virgin Islands, Canada, US Virgin Islands, United States

## Features

- ACH Payment Processing
- Accounting
- Activity Dashboard
- Audit Trail
- Automatic Backup
- Billing & Invoicing
- Commenting/Notes
- Compliance Management
- Contact Database
- Customer Management
- Customizable Reports
- Customizable Templates
- Document Management
- Electronic Payments
- Financial Analysis
- For Electricity
- For Natural Gas
- For Trash
- For Water
- Forecasting

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Financial Risk Management Software](https://www.getapp.com.au/directory/779/financial-risk-management/software)

## Related Categories

- [Financial Risk Management Software](https://www.getapp.com.au/directory/779/financial-risk-management/software)
- [Hedge Fund Software](https://www.getapp.com.au/directory/1225/hedge-fund/software)
- [Risk Management Software](https://www.getapp.com.au/directory/246/risk-management/software)
- [Utility Billing Software](https://www.getapp.com.au/directory/1015/utility-billing/software)

## Alternatives

1. [authorize.net](https://www.getapp.com.au/software/10209/authorizenet) — 4.5/5 (215 reviews)
2. [Wrike](https://www.getapp.com.au/software/9964/wrike) — 4.4/5 (2887 reviews)
3. [TOGGLE](https://www.getapp.com.au/software/2000319/toggle) — 4.5/5 (12 reviews)
4. [Northstar Risk/Performance Software](https://www.getapp.com.au/software/2058125/northstar-risk-and-performance-analysis-platform) — 5.0/5 (11 reviews)
5. [PackHedge](https://www.getapp.com.au/software/2080542/packhedge) — 4.9/5 (11 reviews)

## Reviews

### "Northstar Review" — 4.0/5

> **Brian** | *6 April 2022* | Utilities | Recommendation rating: 8.0/10
> 
> **Pros**: The software has excellent customer support.  Billing and collecting for utility services is efficient and accurate when using Northstar.  In the ever changing world of utilities, Northstar offers an array of billing mechanisms based on our services provided and the technology used by our department.
> 
> **Cons**: Northstar is a sophisticated system and many of the options or processes available, our company does not utilize.  That is not a demining statement, the vast amount of options the system offers could benefit some companies.  Northstar has a lot of capabilities, so what I like least about Northstar is the time it takes to become accustomed to  the system.
> 
> I am very please with the Northstar product itself and the customer support is top notch.

-----

### "NorthStar v6.3.1" — 4.0/5

> **David** | *24 July 2009*
> 
> **Pros**: Red Flag compliance Secures Customer Sensitive data such as financial and personal identification numbers. 

Rules Engines that supports uniqueness of a utility's workflow to be "configured" vs "$$customized$$" as part of industry best practices. 

Excellent Customer Self-Service via the web modules.

Strong cashiering/payment functionality. 

Intergrated Financials.
> 
> **Cons**: Weak on Customer Relationship Management functionality.
> 
> Perfection solution for multi-service utilities or municipalities with 10,000 to 100,000 customer accounts.

## Links

- [View on GetApp](https://www.getapp.com.au/software/118747/northstar)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/finance-accounting-software/a/northstar/> |
| en-AE | <https://www.getapp.ae/software/118747/northstar> |
| en-AU | <https://www.getapp.com.au/software/118747/northstar> |
| en-CA | <https://www.getapp.ca/software/118747/northstar> |
| en-GB | <https://www.getapp.co.uk/software/118747/northstar> |
| en-IE | <https://www.getapp.ie/software/118747/northstar> |
| en-NZ | <https://www.getapp.co.nz/software/118747/northstar> |
| en-SG | <https://www.getapp.sg/software/118747/northstar> |
| en-ZA | <https://www.getapp.za.com/software/118747/northstar> |

-----

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