---
description: Learn more about SureTel. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SureTel Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [SureTel](/software/118611/suretel)

# SureTel

Canonical: https://www.getapp.com.au/software/118611/suretel

> SureTel is a cloud-based telephony solution, which helps businesses manage communication across teams \& clients through Google integrations, call history, route timing, custom caller ID \& more. It lets users record calls to store customer interactions in a unified database for future reference.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: SureTel
- **Location**: Tigard, US
- **Founded**: 2007

## Commercial Context

- **Starting Price**: USD 19.99
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Pricing is available on a monthly subscription based on simultaneous calls. 

3-1,000 Dedicated Phones: $19.99/Month

3-1,000 Shared Phone Lines: $29.99/Month
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Access Controls/Permissions
- Alerts/Notifications
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Chat/Messaging

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [VoIP Software](https://www.getapp.com.au/directory/107/voip/software)

## Related Categories

- [VoIP Software](https://www.getapp.com.au/directory/107/voip/software)
- [IVR Software](https://www.getapp.com.au/directory/289/ivr/software)
- [Unified Communications Software](https://www.getapp.com.au/directory/599/unified-communications/software)
- [Business Phone Systems](https://www.getapp.com.au/directory/1099/business-phone-systems/software)
- [Cloud PBX Software](https://www.getapp.com.au/directory/1101/cloud-pbx/software)

## Alternatives

1. [3CX](https://www.getapp.com.au/software/103409/3cx) — 4.4/5 (465 reviews)
2. [RingByName](https://www.getapp.com.au/software/2039011/ringbyname) — 4.6/5 (69 reviews)
3. [Intulse](https://www.getapp.com.au/software/127035/intulse) — 4.4/5 (132 reviews)
4. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews)
5. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (858 reviews)

## Reviews

### "Solved my communication hurdles\!" — 5.0/5

> **April** | *7 September 2018* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: With the click of a button on my pc, I am able to dial a person by name to my desk phone. I can also send IMs
> 
> **Cons**: Having someone upgrade to compatibility is a bit of a seek and find.

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### "Works great\!\!" — 5.0/5

> **David** | *19 July 2018* | Recommendation rating: 9.0/10
> 
> **Pros**: Phone call quality is good and the web portal to manage the phone system is easy to navigate. Support is quick to respond to any issues.
> 
> **Cons**: I personally haven't ran into any issues which i would consider  a con.  I will update my review if i run into any issues.

## Links

- [View on GetApp](https://www.getapp.com.au/software/118611/suretel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/suretel/> |
| en-AE | <https://www.getapp.ae/software/118611/suretel> |
| en-AU | <https://www.getapp.com.au/software/118611/suretel> |
| en-CA | <https://www.getapp.ca/software/118611/suretel> |
| en-GB | <https://www.getapp.co.uk/software/118611/suretel> |
| en-IE | <https://www.getapp.ie/software/118611/suretel> |
| en-NZ | <https://www.getapp.co.nz/software/118611/suretel> |
| en-SG | <https://www.getapp.sg/software/118611/suretel> |
| en-ZA | <https://www.getapp.za.com/software/118611/suretel> |

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