Retail Express

Key benefits of Retail Express

1. Grow your real business from day one – with dedicated support, omnichannel eCommerce and marketplace integrations and easy-to-follow inventory and hardware setups.

2. Advanced omnichannel features – allow you to deeper integrate multi-stores with your online shop and leverage smart algorithms to fulfil orders from the nearest store. Combine online and in-store analytics to make better data-led decisions. Offer live stock levels in-store, Click & Collect and decentralised fulfilment to give shoppers the customer experience they now demand.

3. Simplify even the most complex inventory, fulfilment and supply chain operations – with automated stock replenishment and automated store stock transfers. Offer multiple fulfilment options (pleasing customers and saving time and delivery costs), enjoy complete supply chain visibility and a centralised, real-time view of your business.

4. Fulfil orders faster by streamlining complicated back-office processes – easily view all outstanding orders from all channels, dispatch orders in parts and arrange pickup or home delivery. Directly integrate all operations from your 3PL partners and distribute products to customers with almost no handling or storage time.

5. Enable omnichannel endless aisles to maximise sales and customer choice – leverage all your physical stores’ stock online to avoid lost sales, easily source stock from other stores and warehouses and fulfil orders directly off inbound POs.

6. The world’s first cloud-based retail POS software – enjoy 99.9% uptime and one single, centralised cloud database syncing all data in-store and online. Quickly add new sales channels and easily integrate your favourite business software and apps. Say goodbye to software updates, outages, repairs and costly on-premise servers in each outlet.

7. Quickly access real-time data and view detailed reports – from every store and channel to make informed, actionable business decisions based on one single source of truth.

8. Give your in-store staff more tools and visibility – right at the POS so they can sell more and offer a better customer experience.

9. Personalise your customer communications and maximise your customer lifetime value – with detailed customer profiles and marketing campaigns. Send campaigns straight from your system, giving customers more of what they want, less of what they don’t — and increase your chance of more sales.

10. Create loyalty programmes and promotions that are profitable – get advanced features like minimum redemption spend thresholds, points expiry dates and bonus multipliers. Offer flexible, tiered loyalty programs and offers for different customer groups. Encourage repeat sales by setting special prices and exclusive promos — and have the ability to exclude certain products or brands from special offers as required.

11. Get real, dedicated help from knowledgeable Australian-based retail experts with calls answered in < 60 seconds and a 24/7 online help portal. Retail Express personalised support and ongoing help are renowned — and what sets us apart.