--- description: Learn more about Dameware. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Dameware Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Remote Desktop Software](/directory/1731/remote-desktop/software) > [Dameware](/software/116847/dameware) # Dameware Canonical: https://www.getapp.com.au/software/116847/dameware Page: 1 / 11\ Next: [Next page](https://www.getapp.com.au/software/116847/dameware?page=2) > Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting. > > Verdict: Rated **4.5/5** by 244 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Dameware • Dameware resolves issues with a low turnaround time as it connects to workstations within seconds. • Support teams can access an end-user’s desktop remotely and can transfer files and fix problems. • Dameware provides managers with granular access control so that they can monitor team members that access remote desktops. • Support teams can use Intel VPro AMT technology with computers on sleep mode and reboot machines that are powered down. • Teams can use Dameware’s chat feature to discuss issues with the end-user and resolve them more effectively. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 244 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SolarWinds - **Location**: Tulsa, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: USD 540.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: DRE is based on an annual subscription. DRS is a one-time perpetual license - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Canada, Japan, United States ## Features - Access Controls/Permissions - Access Management - Audit Trail - Authentication - Automated Routing - Chat/Messaging - Customisable Branding - Customizable Reports - Event Logs - File Sharing - File Transfer - For MSPs - Knowledge Base Management - Live Chat - Mobile Access - Mobile App - Monitoring - Multiple Authentication Methods - Multiple User Accounts - Real-Time Chat ## Integrations (1 total) - SolarWinds Service Desk ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Desktop Software](https://www.getapp.com.au/directory/1731/remote-desktop/software) ## Related Categories - [Remote Desktop Software](https://www.getapp.com.au/directory/1731/remote-desktop/software) - [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software) - [Multi-Factor Authentication (MFA) Software](https://www.getapp.com.au/directory/3814/multi-factor-authentication/software) - [Remote Support Software](https://www.getapp.com.au/directory/563/remote-support/software) - [RMM Software](https://www.getapp.com.au/directory/1767/remote-monitoring-and-management/software) ## Alternatives 1. [Zoho Assist](https://www.getapp.com.au/software/9913/zoho-assist) — 4.7/5 (1390 reviews) 2. [TeamViewer ONE](https://www.getapp.com.au/software/90948/teamviewer) — 4.6/5 (11624 reviews) 3. [AnyDesk](https://www.getapp.com.au/software/120039/anydesk) — 4.6/5 (1785 reviews) 4. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24078 reviews) 5. [Supremo Remote Desktop](https://www.getapp.com.au/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Ghosting never been easier" — 4.0/5 > **Marlin** | *18 April 2019* | Food Production | Recommendation rating: 9.0/10 > > **Pros**: I like how you are able to remote in just as if you are right there and with minimal overhead > > **Cons**: It's not bad at all and I think the only drawback is the fact that you have to be on the same network but that can be remedied with a VPN > > I use the older versions but even then, it's such an excellent software to connect to the computers with and it acts as if you are right there. I like how you are able to have the user show you what is going on and you are able to lock input, which in my opinion, is the best since I sometimes need to do something and I don't need the user to be messing with what I am doing. It really helps when I need to enter an admin password and I don't need them trying to throw me off. ----- ### "Dameware is a robust and versatile remote access tool" — 4.0/5 > **Verified Reviewer** | *16 May 2024* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I've been using Dameware for a while now, and I must say, it's been a game-changer for my IT support work. Here’s a breakdown of my experience with it: What I Love: Easy to Use: The interface is very intuitive. Even if you're not super tech-savvy, you can find your way around without much hassle. It’s made my remote management tasks so much simpler. Versatile Remote Access: Dameware covers all the bases when it comes to remote access. Whether I need to take control of a user’s desktop, transfer files, or manage system settings, it has all the tools I need. Supports Multiple Platforms: I work with a mix of Windows, macOS, and Linux systems, and Dameware handles them all seamlessly. This cross-platform support is a huge plus for me. Strong Security Features: Security is always a concern with remote access tools, but Dameware’s multi-factor authentication, smart card login, and encryption give me peace of mind. I know my sessions are secure. Scales Well: Whether I'm supporting a small team or a larger group, Dameware scales effortlessly. It adapts to my needs as they grow, without any performance issues. > > **Cons**: What Could Be Better: Setup Can Be Tricky: The initial setup and configuration can be a bit daunting, especially if you’re dealing with a large network. It took me some time to get everything running smoothly. Pricey: Dameware isn’t the cheapest option out there. For smaller businesses or those on a tight budget, the cost might be a bit steep. However, I believe the features justify the price. Resource Usage: During remote sessions, I’ve noticed that Dameware can be a bit resource-intensive. It’s not a deal-breaker, but it’s something to keep in mind, especially on older systems. ----- ### "Used Dameware for remote support of 70+ machines" — 2.0/5 > **Verified Reviewer** | *4 May 2018* | Legal Services | Recommendation rating: 6.0/10 > > **Pros**: Dameware lets me mange 70+ computers in 12 locations all from my desktop. I can install updates and fix any user issues. The best part is i can watch a user with out them knowing. This has allowed us to catch youtube and facebook watchers. The software is easy to use and a decent price. It also supports UAC so you don't need any end user help. With remote install we don't have to travel to any office locations. > > **Cons**: The interface is from the 90's. Even the latest version has an old look to it. Everything works it just looks old not a big con at all. > > good price allowing for remote user access ----- ### "Dameware Software Review: A Comprehensive Remote Support and Systems Management Solution" — 4.0/5 > **Verified Reviewer** | *29 March 2023* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Offers a suite of tools for remote support and systems management, including remote desktop connection, remote control, system troubleshooting and diagnostics, and file transfer capabilities.Provides integration with Active Directory and other network management tools, making it easier for IT professionals to manage and monitor their IT infrastructure.Available in both on-premise and cloud-based versions, offering flexibility for businesses and organizations of all sizes.Supports multiple operating systems, including Windows, Mac, and Linux.User-friendly and customizable interface, making it easy for users to navigate and personalize the software. > > **Cons**: May not be cost-effective for small businesses or individual users.Steep learning curve for users who are new to remote support and systems management.Some features may require additional setup and configuration, which can be time-consuming.Limited customer support options, with no phone or chat support available. > > Overall, Dameware software is a comprehensive remote support and systems management solution that provides a range of tools to help IT professionals and MSPs manage and support their IT infrastructure. While it may not be suitable for everyone due to its cost and learning curve, its range of features and customization options make it a valuable asset for businesses and organizations that require robust remote support and systems management capabilities. ----- ### "Great software for remote support" — 4.0/5 > **Verified Reviewer** | *4 June 2018* | Recommendation rating: 9.0/10 > > **Pros**: Dameware is easy to use, easy to install and can connect to multiple types of clients. We have been using it for several years to provide remote IT assistance to our staff, on both Windows and Mac computer (using VNC), and it is very helpful. > > **Cons**: You sometimes have to fiddle with the settings, depending on the client machine, and there are times when the connection does not work right away (can't say if it is an issue with the software or with out network or the configuration of our PCs). Sometimes, the remote connection is switched to a "Mirror Driver" mode, where some commands like Ctrl+Alt+Del do not work, and you have to use the on-screen keyboard for this. > > Very helpful to support your staff, either on remote offices or on different offices in your same building, without actually having to be present there. ----- Page: 1 / 11\ Next: [Next page](https://www.getapp.com.au/software/116847/dameware?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/116847/dameware) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data