--- description: Learn more about TRIMS. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: TRIMS Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [POS Systems](/directory/195/point-of-sale/software) > [TRIMS](/software/116667/trims) # TRIMS Canonical: https://www.getapp.com.au/software/116667/trims Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/116667/trims?page=2) > TRIMS is an omnichannel retail platform designed for retail businesses to manage their inventory \& point of sale (POS). The system can be integrated with a range of eCommerce platforms such as WooCommerce, Shopify, and Magento, and provides tools for customer engagement, order management, and more. > > Verdict: Rated **4.4/5** by 28 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 28 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Touchretail - **Location**: Cheadle, UK - **Founded**: 2002 ## Commercial Context - **Starting Price**: GBP 69.00 - **Pricing Details**: Lite: £69/month (billed monthly) or £59/month (billed annually). Pro: £79/month (billed monthly) or £69/month (billed annually). Enterprise: £89/month (billed monthly) or £79/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United Kingdom ## Features - API - Accounting Integration - Barcode/Ticket Scanning - CRM - Customer Accounts - Customer Database - Customizable Reports - Data Import/Export - Discount Management - Email Marketing - Gift Card Management - Inventory Management - Layaway Management - Loyalty Program - Mail Order - Merchandise Management - Mobile App - Multi-Currency - Multi-Location - Order Management ## Integrations (5 total) - Adobe Commerce - Descartes Peoplevox - Rithum - Shopify - WooCommerce ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [POS Systems](https://www.getapp.com.au/directory/195/point-of-sale/software) ## Related Categories - [POS Systems](https://www.getapp.com.au/directory/195/point-of-sale/software) - [Retail Management Software](https://www.getapp.com.au/directory/198/retail-management/software) ## Alternatives 1. [Epos Now](https://www.getapp.com.au/software/106871/epos-now) — 3.8/5 (716 reviews) 2. [Acumatica Cloud ERP](https://www.getapp.com.au/software/44/acumatica-cloud-erp) — 4.4/5 (243 reviews) 3. [Toast POS](https://www.getapp.com.au/software/103313/toast-pos) — 4.2/5 (551 reviews) 4. [Brightpearl](https://www.getapp.com.au/software/9926/brightpearl) — 4.4/5 (194 reviews) 5. [TouchBistro](https://www.getapp.com.au/software/103303/touchbistro) — 3.8/5 (412 reviews) ## Reviews ### "Trims by Touch Retail review" — 5.0/5 > **Damian** | *13 March 2019* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The system is so easy and simple to use, set up completely for an inexperienced user. everything is set up similar to apps on your phone or computer. > > **Cons**: i sometimes struggle to report in vision, wish i could build my own reports from scratch. But i know this is more advanced use of the system. > > it's an amazing system that i personally rate as better than most that i've used, ----- ### "Great Solution" — 5.0/5 > **simon** | *11 March 2019* | Retail | Recommendation rating: 10.0/10 > > **Pros**: TRIMS offers us a comprehensive picture of our current stock and of the performance of our business at any given time, now or in the past. It's integrated superbly well with our website, enabling us to immediately stop selling online when we have run out of stock. We would warmly recommend Touch Retail, who have been superb partners from the word go. > > **Cons**: The software is very comprehensive, so it can take some time to get to grips with it, but if you request it, the TRIMS team can simplify your experience so that the system only gives you what you want and need, with the option to improve your user experience as you become more familiar with the platform. > > It's been very good, once we were over the initial learning curve. TRIMS allows us to manage our stock effectively, while giving us a clear picture of how each part of the business is performing by time and by date, 24/7. TRIMS is a very comprehensive piece of software - our advice would be to simplify it, until you learn what it can do, and then increase its footprint in your business in bite size chunks, because once it is something you are familiar with, you'll genuinely wonder how you've ever done without it. ----- ### "review" — 3.0/5 > **Mark** | *25 March 2019* | Retail | Recommendation rating: 5.0/10 > > **Pros**: Relative ease when the system works properly > > **Cons**: Can sometimes be extremely slow.. They do not offer the ability for a retailer to run a 3 for 2 promotion.. fairly basic retailing promotion these days.. they do not have an SLA for when they will get back to you > > ok ----- ### "Overall great system" — 5.0/5 > **Alex** | *22 March 2019* | Retail | Recommendation rating: 9.0/10 > > **Pros**: The trims back end software has a lot of very useful features and is quite easy to use once you understand the basics. It has a modern look and layout which make it more intuitive to use than other options we looked at before decided to go with Touch Retail. > > **Cons**: While the ticket system for technical issues works well and the team in support work on problems quickly, communication could be improved. The causes of any crashes or faults are never explained, instead just an email saying the ticket has been resolved. This would probably be okay most of the time but often it's for an ongoing issue. > > You need to have patience and be willing to learn how to use the system but once you know your way around it it's fantastic and i've already recommended it to other retailers. ----- ### "TRIMS is helping us to steamline our stock system and give seamless integration to our website." — 5.0/5 > **Anna** | *12 March 2019* | Sporting Goods | Recommendation rating: 8.0/10 > > **Pros**: I like the way you can customise the product records to work best for you, giving you a system that is easy to work with. I also like the reporting as it can keep me up to date on sales by brand, department etc. > > **Cons**: The reports take a while to build and ideally could do with being quicker. It can feel like a lot of steps to adjust a record if you need to. > > We had a very tricky problem for TRIMS to solve as we were merging two businesses together and had two separate stock systems, we were also planning on launching two new websites at the same time. This was a tough situation that TRIMS helped us to resolve. The staff were amazing and helped us through every step of the way. We are now a year into using TRIMS and have got to grips with the system quickly. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/116667/trims?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/116667/trims) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data