Gofrugal
Gofrugal
About Gofrugal
GOFRUGAL is a provider of Point of Sale (POS) billing software encompassing a range of retail, restaurant and distribution solutions for multiple industries. These include supermarket and groceries, hypermarket and departmental, pharmaceutical and healthcare, apparel and footwear, lifestyle, fashion, opticals, sports and games, spa and salon, electricals, books, stationary, hardware, sanitary and more. Each of the available business automation solutions is also paired with multiple mobile apps and cloud deployments, with the latter priced monthly and annually per node, per register.
GOFRUGAL's Cloud POS is accessible from anywhere via any device, benefiting from online and offline functionality thanks to data syncing. Core features include multi-store management supporting centralized supplier management plus a fully automated purchase and reordering process. This includes the raising, creation and generation of purchase indents, purchase orders, and GIN/GIR, along with handling approvals. Inventory control facilitates stock inventory tracking from procurement to sale, while BI-powered reporting capabilities offer sales performance feedback delivered direct to email inbox. In addition, GOFRUGAL offers a selection of companion mobile apps available for iOS and Android devices that includes the WhatsNow POS Owner's app for real time store updates, myPulse for gathering customer feedback, ServQuick for express checkout and Insight for retail analytics.
Key benefits of Gofrugal
• GOFRUGAL offers a range of POS billing software supporting single, multi-store and chain retailers requiring solutions spanning business intelligence, customer feedback, order taking & mobile POS.
• Available across 50+ countries, GOFRUGAL serves retail, catering, sales and distribution sectors, with its cloud-based solution benefiting from centralized, multi-device accessibility, automated backup and data syncing for online / offline operation.
• Key features include Sell Management for handling the full sales order process, Store Operations for barcode supported stock inventory tracking, automated purchase & reorder, plus promotional offer creation for running discount programs.
• Role-based security privileges are backed by bio-metric authentication options, while integrated reporting adds performance data visualizations and customizable report templates with custom fields.
• A selection of GOFRUGAL mobile apps include WhatsNow POS Owner's app available for iOS and Android, offering real time store reporting with notifications for sales, margins, bill edits, ageing stock alerts and daily business summaries.
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198 Reviews
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- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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- Ease of Use
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- Likelihood to recommend 10.0 /10
Great service
Reviewed on 27/05/2019
Simple easy to understand easy to use
Simple easy to understand easy to use
Pros
Easy installation and great support and Easy to use
Cons
So Far no cons, Very pleased with the product
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for Free Trial
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- Likelihood to recommend 9.0 /10
Considered good value for money, with competitive pricing models starting at $375
Reviewed on 12/07/2024
Users appreciate GoFrugal's intuitive interface, making it easy to navigate and use, even for those...
Users appreciate GoFrugal's intuitive interface, making it easy to navigate and use, even for those with limited technical expertise. The software is praised for its extensive features, including inventory management, billing, and reporting capabilities
Pros
I mostly like the pricing of gofrugal
Offers 24/7 live support, live online training, and extensive documentation
Cons
Includes mobile apps for real-time store reporting and management.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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- Likelihood to recommend 2.0 /10
disappointment from the unsatisfactory level of service
Reviewed on 27/10/2017
Stock management Locationwise
Stock management Locationwise
Pros
There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.
Cons
We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution.
We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution.
1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated.
(All expense services stopped and we are almost running to a week since i raised the issue)
2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the
normal user account.
In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period.
We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Likelihood to recommend 10.0 /10
My Experience with Gofrugal
Reviewed on 15/06/2023
Gofrugal is everything the future needs to evolve especially in business. These people are so fast,...
Gofrugal is everything the future needs to evolve especially in business. These people are so fast, they are so focused on supporting u right from the start to completion. Sriram gave me an immediate call, Suba was very and is supportive all the way she seems in command and in service at the same time.. , just like a business mother , and when it came to installations and technical related needs ,there's this guy called [sensitive content hidden].. he entered my machine like a ninja turtle and did almost everything that i didn't understand according to my demands , he works as he shows u how to and the whole process became so easier than I expected. Gofrugal makes u feel at home though u at work. When I found it, I found everything I ever needed in a software. I can't forget to mention at a point when I felt I had disturbed these people to the maximum but they never minded and they kept calm, not bothered at all and together with me till now. Gofrugal is so vast and I have realised that with it, am gonna move mountains and open doors for me and doors for different businesses. This is a tool compatible with almost every kind of business , just name it. I therefore testify that whatever I've written here is absolute truth and no bias.
Pros
Its fast, meets almost all business needs. Its flexible. The Gofrugal team is very supportive. My team which i work with [sensitive content hidden] are doing a very great job
Cons
What can I say? Can i say something that does not exist?
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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- Likelihood to recommend 6.0 /10
A few suggestions that can benefit all your clients
Reviewed on 24/03/2021
Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the...
Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the discussions are not being taken very seriously. Some essential features are still needed in the software which can definitely make this one of the best software in the industry. Some existing features are not complete and they are blunt. They can be improved by taking direct suggestions from the customers' experience. A recent happening was regarding the ORDER EASY APP. There were a lot of glitches in the app but it was very hard to commincate with you and I had to spend a lot of time and money to develop a new app with other company. I will be happy to share more views on the Gofrugal product and improvement suggestions over a google meet if possible. You may contact me over my email if you are interested.
Pros
I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, [SENSITIVE CONTENT HIDDEN]. However, improvements are needed in a lot of areas.
Cons
Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well.
1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in the RPOS which is not the way forward. Also in today's market offers using promo codes must be made available.
2. There is no real solution to handle damaged products. Practically, the process is a lot more complex one than just transferring it to a sub location and using the wastage entry module in the software. This creating a lot of financial trouble for us.
3. No way to bulk update Markup/Markdown price setting for products in HQ.
4. No way to identify the minimum/maximum stock level of the products as a variable. The minimum stock level for 20000+ products cannot be determined easily and varies outlet to outlet, product to product. These values must be picked up from the sales data of the product. Also, there is no notification or interface to know the stocks approaching zero and order them before approaching zero.
5. No way to print shelf price cards for products directly from the software after purchase entry so as display them on rack.
6. Big lag in solving issues. When an emergency situation arrives there is no point of contact to solve it asap.
Response from Zoho
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
Gofrugal FAQs
Below are some frequently asked questions for Gofrugal.Q. What type of pricing plans does Gofrugal offer?
Gofrugal offers the following pricing plans:
- Starting from: USD 7.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
GOFRUGAL Cloud Pricing: MONTHLY QSR = $13 per node per register Retail = $30 per node per register ANNUALLY QSR = $130 per node per register Retail = $300 per node per register GoFrugal WhatsNow: Annual = $59 per user Monthly = $6 per user (App available free via iTunes / Google Play) GOFRUGAL General Pricing Plans: Starter (Inclusive of 4 hours service) = $375 Standard (Inclusive of 6 hours service) = $625 Professional (Inclusive of 9 hours service) = $1500 ERP = Request for quote (Find extended pricing details via the website)
Q. Who are the typical users of Gofrugal?
Gofrugal has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Gofrugal support?
Gofrugal supports the following languages:
English
Q. Does Gofrugal support mobile devices?
Gofrugal supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Gofrugal integrate with?
Gofrugal integrates with the following applications:
Adobe Commerce, MobilityeCommerce, Razorpay, SAP S/4HANA Cloud, Shopify, Tallium, Zepo ecommerce
Q. What level of support does Gofrugal offer?
Gofrugal offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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