--- description: Learn more about PetDesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: PetDesk Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/77/veterinary/software) > [PetDesk](/software/116271/petdesk) # PetDesk Canonical: https://www.getapp.com.au/software/116271/petdesk Page: 1 / 8\ Next: [Next page](https://www.getapp.com.au/software/116271/petdesk?page=2) > PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic’s operations while strengthening client relationships. > > Verdict: Rated **4.7/5** by 180 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of PetDesk Reduce phone calls by over 50% with automated reminders, two-way texting, and online booking.With PetDesk’s online scheduling system, Oceanside Veterinary Clinic has been able to reduce phone call volume by 50-55%. Save time and cut down on mistakes by replacing manual paper-based data entry with digital forms. Spend less time on the phone while having better conversations with comprehensive, at-a-glance client and patient information in one simple, centralized view. Save hours each day by automatically transcribing appointment conversations into AI-powered SOAP notes and client summaries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 180 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: PetDesk - **Location**: San Diego, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 249.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact PetDesk for more information on pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Appointment Scheduling - Calendar Management - Client Management - Communication Management - Confirmations/Reminders - Email Reminders - Patient Records Management - Prescription Processing - Reminders - Reporting & Statistics - SMS Messaging - Self Service Portal - Telemedicine Software - Third-Party Integrations - Treatment Planning ## Integrations (3 total) - ASI-ware - Covetrus Pulse - Hippo Manager ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Veterinary Software](https://www.getapp.com.au/directory/77/veterinary/software) ## Alternatives 1. [ezyVet](https://www.getapp.com.au/software/103877/ezyvet) — 4.6/5 (276 reviews) 2. [DaySmart Vet](https://www.getapp.com.au/software/2046656/daysmart-vet) — 4.6/5 (279 reviews) 3. [Instinct Science](https://www.getapp.com.au/software/2066226/instinct-emr) — 4.9/5 (234 reviews) 4. [Covetrus Pulse](https://www.getapp.com.au/software/106227/evetpractice) — 4.0/5 (542 reviews) 5. [Shepherd](https://www.getapp.com.au/software/2033055/shepherd) — 4.7/5 (87 reviews) ## Reviews ### "Overall makes my work life much easier." — 4.0/5 > **Kendra** | *4 May 2018* | Recommendation rating: 8.0/10 > > **Pros**: The ease of use, client compliance, the app (if downloaded). It's very helpful for clients to have access to vaccine history and to be able to request things without calling. > > **Cons**: I really wish we were able to text clients directly and receive them back. If people don't download the app, it's not really convenient to communicate via email for quick responses. ----- ### "Excellent commincations tool" — 5.0/5 > **Matei** | *13 January 2021* | Veterinary | Recommendation rating: 9.0/10 > > **Pros**: Easy for our clients to request appointments and maintain their pet's health records. Easy for us to communicate. We added text messaging which has helped. > > **Cons**: There are some issues when suggesting alternate times to clients. In some cases clients don't realize this is not their original appt request for the original date/time. It would also be nice to get better history and tracking of the conversations we had with clients to be able to go back and know who said what and when and what happened. Some of this is there, but it could use more reference data - time and date stamps. > > Excellent\! ----- ### "Love this app, but needs a little work" — 3.0/5 > **Mick** | *11 March 2018* | Recommendation rating: 9.0/10 > > **Pros**: I love this application for communicating with my veterinarian and keeping track of my dogs medications, appointments, and vaccination statuses. > > **Cons**: The application isn't very user friendly and needs a bit of cleaning up. It doesn't track the fact that I have scheduled time for my dog to be boarded at the vet. It also isn't the best tool for communicating directly with my vet with questions or trying to figure out the best appointment time on a particular day. ----- ### "Petdesk review" — 4.0/5 > **Prizcilla** | *13 January 2021* | Veterinary | Recommendation rating: 6.0/10 > > **Pros**: The Point system for clients, and also it collects New client info in advance for us. > > **Cons**: The texting is a big issue, not being able to have easier access to the texting seems to be a delay > > Overall Good, some updates are needed. ----- ### "Office Manager" — 4.0/5 > **Misty** | *16 June 2025* | Veterinary | Recommendation rating: 9.0/10 > > **Pros**: I did enjoy PetDesk as far as the aesthetic of the site. It was bright and inviting. Very easy to work. > > **Cons**: We could not use their online booking system Vetstoria with our current software EzyVet. They were not compatible and some of the text messaging was not compatible either. Those are important and need to be working properly. > > PetDesk had many pros but the cons were the more important things we needed to work 100% all the time. ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.com.au/software/116271/petdesk?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/116271/petdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data