--- description: Learn more about BrandWide. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: BrandWide Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Franchise Management Software](/directory/817/franchise-management/software) > [BrandWide](/software/116267/brand-wide) # BrandWide Canonical: https://www.getapp.com.au/software/116267/brand-wide Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/116267/brand-wide?page=2) > BrandWide is a franchise management leader, offering one complete platform to manage the full franchise lifecycle in one system. > > Verdict: Rated **5.0/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of BrandWide Franchisors \& Master Franchisees: 1) Nurture franchise leads using RIA - our Al powered sales outreach. 2) Communicate with leads or franchisees using email, phone and text. 3) Recruit franchisees using a CRM, sales pipeline. 4) FDD receipt, and e-signing. 5) Design an onboarding process with multiple checklists. 6) Monitor the onboarding tasks with alerts. Manage allon boarding tasks, opening dates and reports. 7) Design a LMS system with curriculum, courses, and lessons. 8) Train franchisees using the LMS system and report. 9) Provide an Al agent to franchisees to answer their questions. 10) Manage documents in a centralized document management system. 11) Mange compliance with alerts and notifications. 12) Configure Audit and survey categories and checklists, 13) Perform field and self-audits and analyze data. 14) Define multiple royalty plans with exceptions and formula. 15) Run royalty weekly or monthly just like running payrolls. 16) Collect or invoice franchisees for the royalty. 17) Automate all processes to scale your brand. 18) Dashboard to see the health of your franchise. Franchisees: 1) Communicate with the HQ, helpdesk, reports and dashboard. 2) Market to their customers. 3) Acquire and manage their customers Survey customers. 4) Train their employees using LMS. Search training and library using an Al agent for recipes. 5) Manage documents, jobs, schedules, quotes/invoices. 6) Collaborate with other franchisees. 7) Order supplies and maintain inventories. Integrate with other systems to run/grow their business. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 26 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Soffront - **Location**: Las Vegas, US - **Founded**: 1992 ## Commercial Context - **Pricing Details**: Contact BrandWide for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana and 174 more ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Notifications - Appointment Scheduling - Assignment Management - Audit Management - Automatic Re-ordering - Billing & Invoicing - Brand Management - CRM - Calendar Management - Call Logging - Collaboration Tools - Commenting/Notes - Commission Management - Communication Management ## Integrations (8 total) - Docusign - Eventbrite - Google Workspace - Microsoft 365 - QuickBooks Online - QuickBooks Online Advanced - Stripe - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Franchise Management Software](https://www.getapp.com.au/directory/817/franchise-management/software) ## Related Categories - [Franchise Management Software](https://www.getapp.com.au/directory/817/franchise-management/software) - [Collaboration Software](https://www.getapp.com.au/directory/335/web-collaboration/software) - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) - [File Sharing Software](https://www.getapp.com.au/directory/422/file-sharing-api/software) - [Email Marketing Software](https://www.getapp.com.au/directory/307/email-marketing/software) ## Alternatives 1. [FranConnect](https://www.getapp.com.au/software/113401/franconnect-franchise-software) — 4.3/5 (205 reviews) 2. [monday.com](https://www.getapp.com.au/software/91734/monday-com) — 4.6/5 (5731 reviews) 3. [Zoho CRM](https://www.getapp.com.au/software/9908/zoho-crm) — 4.3/5 (6966 reviews) 4. [EngageBay CRM](https://www.getapp.com.au/software/113999/engagebay-marketing) — 4.7/5 (907 reviews) 5. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (986 reviews) ## Reviews ### "BrandWide: The Best Franchise CRM" — 5.0/5 > **Ethan** | *17 March 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: They're super strong communication, customer tailored support and will always be there when you need them\! > > **Cons**: Nothing at all honestly. They were there at all times when I needed them. Compliance functionality was pretty cool as well. > > 10/10, phenomenal team, strong product, lots of different types of workflows and allowed us to award our first 11 franchisees in 6 months\! ----- ### "Recommended CRM platform\!" — 5.0/5 > **Kim** | *8 August 2025* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: The customer service at Brand Wide is great. I work with \[sensitive content hidden\] and he is professional, quick to answer and always tries to make the process easier for me. The CRM is easy to use and understand unlike some CRMs I have used in the past. > > **Cons**: I wish the reporting was more customizable. However, anytime I need a report built or customized a specific way, \[sensitive content hidden\] looks into it. So far, he has been able to build reports I have requested. > > Overall, I have had a positive experience. I believe the value of what you pay for the CRM is worth it. Customer service is great, the features provided are comparable if not better then other CRMs and it is easy to use and figure out things on your own. ----- ### "Owner-Member" — 5.0/5 > **Carlos** | *31 March 2026* | Events Services | Recommendation rating: 9.0/10 > > **Pros**: The level of support; namely from Avik Paul; he is exceptional, responsive, reliable, and unmatched. > > **Cons**: Mobile app/UI need refinement, but the value is unbeatable and the platform continues to improve.... > > BrandWide delivers great value, adapts with us, and provides exceptional support to our franchisees. ----- ### "Great job\!" — 5.0/5 > **Seth** | *19 March 2026* | Sports | Recommendation rating: 10.0/10 > > **Pros**: The software is very well organized so learning it has been pretty straightforward. It also is very comprehensive so I feel that as we grow as a franchise system will start to use all the different features which is great not to have an additional software we have to use also the support staff on boarding process has been amazing and super helpful. > > **Cons**: There’s nothing that stands out as being bad per se although I have not yet used the royalty features yet or the on boarding task features just yet but so far the lead generation and workflow flows for that are great > > My overall experience with brand wide has been excellent. I’ve really appreciated all of the hard work that my support staff especially a Vic has put in to helping me learn the system. Answer any questions I have an integrate lead capture forms with various marketing agencies and web developers I feel like I have a solid support system and structure for building out the new franchise system. ----- ### "Affordable & Great Support" — 5.0/5 > **Caleb** | *17 July 2025* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Scalable solution that is customizable to our business needs with round the clock support. It was also very easy for our franchisees to learn to use for their sales reporting. It is helpful for automating franchisee communication and task management. As we grow we will be able to use it to improve our franchisee's experience and streamline growth. > > **Cons**: I don't have any Cons to list at this time. Even though support is in a different time zone than us, this has not been an issue. > > Our Sales Rep was very helpful in finding the right package and getting us the best deal. We were assigned a customer service rep that is extremely helpful in building out and customizing our options to fit our needs... and is also very patient with the thousands of random questions we end up asking on a regular basis. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/116267/brand-wide?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/116267/brand-wide) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data