About BigChange
BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform, cloud-based platform. BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back. Loved by office and field teams alike, our customers are achieving industry leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.
Pricing starting from:
GBP 59.95/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to BigChange
Key benefits of BigChange
• BigChange Job Management Platform is a cloud-based field service management system that includes an integrated back-office CRM with drag and drop job / resource scheduling, customizable template-driven workflows, invoicing, health & safety and more.
• BigChange Job Management Platform adds an integrated vehicle tracking component spanning back-office live Google Mapping, geofencing, journey history logs, fleet and resource management, timesheets and performance reporting with alerts.
• An on-demand booking website is made available to customers, via which they can log into a branded portal from any web-enabled device to place new job bookings, check current job status, and view service histories and documentation.
• BigChange integrates with other third-party management applications including Sage, Xero, Microsoft Dynamics NAV, QuickBooks and SAP Business One.
• The companion BigChange JobWatch mobile app for Android and iOS devices adds field-based feature support along with electronic signatures, watermarked photo capture, expense logging, timesheets, holiday and absence recording, plus driver checking and vehicle maintenance.
Devices
Business size
Markets
Cyprus, France, United Kingdom, New Zealand, United States
Supported Languages
English
Pricing starting from:
GBP 59.95/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to BigChange
Images
Features
Total features of BigChange: 237
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Attendance Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Scheduling
- Automatic Backup
- Availability Management
- Barcode / Ticket Scanning
- Barcoding/RFID
- Bid Management
- Billing & Invoicing
- Bills of Material
- Booking Management
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calibration Management
- Cash on Delivery
- Check-in/Check-out
- Class Scheduling
- Client Management
- Client Portal
- Clock In / Out
- Code Enforcement
- Commercial Properties
- Commercial/Industrial
- Compliance Management
- Compliance Tracking
- Contact Database
- Contract/License Management
- Contractor Database
- Contractor Management
- Corrective and Preventive Actions (CAPA)
- Cost Database
- Cost Estimating
- Cost Tracking
- Cost-to-Completion Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Delivery Tracking
- Digital Signature
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Driver ETA
- Driver Management
- Electronic Payments
- Electronic Signature
- Email Management
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Scheduling
- Expense Tracking
- Facility Scheduling
- Failed Inspection Tracking
- File Storage
- Fixed Asset Management
- Fleet Management
- For Commercial and/or Industrial Electrical Contractors
- For Courier Services
- For Freight Operations
- For General Contractors
- For HVAC Companies
- For Janitorial Services
- For Locksmiths
- For Mechanical Equipment
- For Pest Control Companies
- For Restaurants
- For Schools
- Forms Management
- Fuel Management
- GPS
- Geofencing
- Geographic Maps
- Geolocation
- Group Scheduling
- Historical Reporting
- Image Capture
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Tracking
- Invoice Management
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Labor Cost Reporting
- Labor Forecasting
- Lead Management
- Leave Tracking
- Live Driver Tracking
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Messaging
- Mileage Tracking
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Monitoring
- Motor Pool
- Multi-Location
- Multiple Projects
- Offline Access
- Online Booking
- Online Time Clock
- Order Entry
- Order Management
- Order Tracking
- Overrun Reporting
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Percent-Complete Tracking
- Performance Management
- Performance Metrics
- Pest Activity Tracking
- Pesticide Usage Tracking
- Prebuilt Assembly
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Production Cost Tracking
- Progress Tracking
- Project Management
- Project Time Tracking
- Project Tracking
- Projections
- Proof of Delivery
- Property Layouts
- Purchase Order Management
- QM/ABPro Interface
- Qualification Tracking
- Quality Control Management
- QuickBooks Integration
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Real-time Updates
- Recruitment Management
- Recurring Appointments
- Recurring Tasks
- Reminders
- Report Templates
- Reporting & Statistics
- Reporting/Analytics
- Residential Properties
- Resource Scheduling
- Risk Assessment
- Role-Based Permissions
- Room Booking
- Room Scheduling
- Route History
- Route Management
- Route Optimization
- Routing
- SMS Messaging
- Safety Management
- Scheduling
- Search/Filter
- Self Service Portal
- Service History
- Service Request Management
- Shift Swapping
- Sick Leave Tracking
- Skills Tracking
- Space Management
- Status Tracking
- Subcontractor Management
- Supplier Management
- Surveys & Feedback
- Task Management
- Task Scheduling
- Technician Management
- Template Management
- Third Party Integrations
- Time & Attendance
- Time & Expense Tracking
- Time Off Management
- Time Off Requests
- Time Tracking
- Timesheet Management
- Tire Management
- To-Do List
- Training Management
- Transportation Management
- User Management
- VIN Lookup
- Vacation/Leave Tracking
- Variable Workforce
- Vendor Management
- Visitor Management
- Warranty Tracking
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
Alternatives
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Tradify
simPRO
Point of Rental Software
Reviews
Already have BigChange?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!
- Industry: Retail
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Working with Big Change
Reviewed on 27/07/2020
See less, it’s like the solution has integrated well and forms part of our day to day operating...
See less, it’s like the solution has integrated well and forms part of our day to day operating model.
Pros
I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.
Cons
There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.
Response from BigChange
What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model.
Thank you for choosing BigChange.
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Big Change Revolutionised My Business
Reviewed on 23/10/2019
I have dealt with all levels withing the business and found 99% of the people amazing to deal with!...
I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.
Pros
The facility to invoice live and make cash flow through the business improve.
Cons
The schedule does not have dynamic scheduling
Reasons for Choosing BigChange
How they promised they would adapt to suit my requirements, they did deliver!Switched From
JobLogicReasons for Switching to BigChange
Same as above!Response from BigChange
Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this.
Thank you once again for taking the time to leave a review.
All the best,
Team BigChange
- Industry: Renewables & Environment
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Big fraud
Reviewed on 06/01/2022
Dreadful
Dreadful
Pros
Nothing - I would not like to recommend any positives.
Cons
Big Change bullied me into the contract when I refused to sign following a meeting on the day after I buried my daughter.
I then informed them I was no longer interested after establishing the product had been misleadingly sold.
Their response was to go legal and demanded over £15,000 with zero empathy.
I would not recommend this service due to a variety of issues.
- Industry: Industrial Automation
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Whole business can now function as one
Reviewed on 26/10/2021
Implementation with the on boarding team has been fantastic, they have been extremely helpful. Any...
Implementation with the on boarding team has been fantastic, they have been extremely helpful. Any issue that occur are quickly resolved with roadcrew who are extremely helpful
Pros
Previously we had to use several systems to run our sales team, service department and accounts. This can now all be done as one and each department has access to the whole system. Being able to see what customers have on hire without asking other departments has been key for our sales team.
The quick access to service quotes allows the team to function more efficiently and effectively. Glad we made the decision to change
Cons
Some of the reporting could be improved with the likes of power bi. This would enable management teams to create their own purpose built reports
Alternatives Considered
Point of Rental SoftwareReasons for Choosing BigChange
Cloud based Full team access Reliability Ease of useReasons for Switching to BigChange
Better fit for business needs- Industry: Gambling & Casinos
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A complete solution
Reviewed on 17/09/2019
Big Change are a very customer focussed business, implementing Job Watch was extremely straight...
Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.
Pros
Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.
Cons
The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.
Reasons for Switching to BigChange
Big Change offered a more polished solution that was better suited to integrate in to my business.BigChange FAQs
Below are some frequently asked questions for BigChange.Q. What type of pricing plans does BigChange offer?
BigChange offers the following pricing plans:
- Starting from: GBP 59.95/month
- Pricing model: Subscription
- Free Trial: Not Available
JourneyWatch = £14.95 per vehicle, per month JobWatch = £59.95 per vehicle, per month JobWatch Plus = £99.95 per vehicle, per month
Q. Who are the typical users of BigChange?
BigChange has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does BigChange support?
BigChange supports the following languages:
English
Q. Does BigChange support mobile devices?
BigChange supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does BigChange integrate with?
BigChange integrates with the following applications:
Google Maps, Microsoft Outlook, Microsoft Word, QuickBooks Online Advanced, SAP Business One, Xero, inspHire, what3words
Q. What level of support does BigChange offer?
BigChange offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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