BigChange

Pros

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Cons

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Pros

The Dashboard and Schedule screens are great - so easy to understand and use. The vehicle tracking is excellent too - we particularly like being able to use Google to actually see where vehicles are parked. The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too.
Road Crew are always helpful and knowledgeable and theon-line help centre is also useful.
The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage.
Our engineers are very happy not to be hand writing job sheets any more and clients are more than happy to accept electronic records.

Cons

The facility to download data to create bespoke reports would be very useful, especially around the Resources and Vehicle information - the data on what they do is great but to get a list of, for example, engineers and their skills is not possible without asking Road Crew to do this.

Pros

We were increasingly worried, as the company was growing, jobs were increasing.

By 2018, we were averaging over 500 jobs a month, these jobs, had to be assigned to a Technician according to his skill and geographical position of the customer. Everything was on an excel spread sheet that had to be kept safe and readable, as it was the whole business schedule.

And now this is a True story called Big Change today
The Paperless way to Plan, Manage, Schedule and Track your Mobile workforce

How our daily routine for all of us has changed.

Incoming calls are scheduled to the perfect available Technician, which meets the job requirements automatically.
Jobs are received instantly on a tablet, and our technicians have all the information needed to deliver fantastic service, with no delays. They can also view customer previous job history; we can upload file attachments, such as sales orders, Invoices & Floor Plans for them to access at ANY time.
My Back office is connected LIVE at all working hours, and my after-sales coordinator knows the exact location and progress of each job. While technicians are on-site, they have all the required worksheets in digital form and those are completed simply by tapping on the screen. We even automatically guide them step by step through the workflow. After completing the job, the process is confirmed with the customer’s signature. The customer then receives a copy of the JOB CARD & WORKSHEETS automatically without any delays.

Cons

Big CHANGE Desk This is Handys Today

∙ Environmental Friendly (no paper use)
∙ saving cost of Paper, printer and toner expenses
∙ 2 extra jobs completed per day technician
∙ Automatic Time-Sheet
∙ 24 hours of Admin saved per week
∙ 15 % Fuel saved per month
∙ 1 hour per day traveling time saved per technician
∙ No Incomplete jobs
∙ The customer received clear information of work carried out instantly

Pros

We liked the promises that were made when we purchased JobWatch. It sounded perfect for us.

Cons

It doesn't work in the way we were promised. Recurring the jobs doesn't work for anything not done on a set day, the invoicing only seems to work if you have a price list, which we don't. The worksheets that govern which RAMS the operatives will see when starting the job keep disappearing and, despite repeatedly reporting this issue, the problem persists. This was supposed to replace our manual system of CRM but we are having to use our old manual system to check that JobWatch is as it should be. Purchasing this product has meant that we are spending nearly twice as long processing jobs and invoices.

Pros

Intuitive to use, ease of setting up, integration with vehicle trackers, integration with remote worker's tablets, excellent support, excellent options for adding additional information to client records

Cons

Relatively few reports come as standard and there is a cost (time and money) to request the creation of additional bespoke reports