BigChange

Cloud-based mobile workforce management and vehicle tracking

About BigChange

BigChange is a provider of two core products, offering service businesses of every size a cloud-based platform supported by mobile apps. Integrated and customizable, BigChange JobWatch provides a paperless workforce and job management solution that incorporates a built-in centralized CRM. The software enables call handling, contract and invoicing archiving, plus customer account data handling with service histories and case management functions. Job planning and drag and drop resource scheduling aids dispatch with color-coded Gantt View and intelligent skills matching. A dedicated, customizable and rebranded customer booking site also offers self-service portal access to booking jobs. Invoice and finance with cashflow controls are joined by health and safety with inspection workflows, stock and equipment tracking, plus fleet management for monitoring vehicular performance.

BigChange JourneyWatch for vehicle tracking comprises back-office capabilities including integration with Google Maps, for live visualizations across four different views. Geofencing allows geographic areas and business jurisdiction boundaries to be defined, while journey history captures fleet travel data every 60 seconds. BigChange provides fleet / resource management, health & safety and reporting tools, and also integrates with third party CRM software. Alerting provides instant notifications on job jeopardy or scheduling updates, with messaging communications also provided within the companion mobile app. BigChange JobWatch for iOS and Android is a field-based companion which offers a secure way of connecting drivers during remote operations.

Pricing starting from:

GBP 14.95/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to BigChange

Key benefits of BigChange

• BigChange JobWatch is a cloud-based mobile workforce management system that includes an integrated back-office CRM with drag and drop job / resource scheduling, customizable template-driven workflows, invoicing, health & safety and more.

• BigChange JourneyWatch adds an integrated vehicle tracking component spanning back-office live Google Mapping, geofencing, journey history logs, fleet and resource management, timesheets and performance reporting with alerts.

• An on-demand booking website is made available to customers, via which they can log into a branded portal from any web-enabled device to place new job bookings, check current job status, and view service histories and documentation.

• BigChange integrates with other third-party management applications including Sage, Xero, Microsoft Dynamics NAV, QuickBooks and SAP Business One.

• The companion BigChange JobWatch mobile app for Android and iOS devices adds field-based feature support along with electronic signatures, watermarked photo capture, expense logging, timesheets, holiday and absence recording, plus driver checking and vehicle maintenance.

Devices

Business size

S M L

Markets

Cyprus, France, United Kingdom, New Zealand, United States

Supported Languages

English

Pricing starting from:

GBP 14.95/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to BigChange

Images

BigChange Software - Vehicle data
BigChange Software - Dashboard
BigChange Software - Calendar
BigChange Software - Create new job
BigChange Software - Scheduling assistant
BigChange Software - Mobile app
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BigChange video
BigChange Software - Vehicle data BigChange Software - Dashboard BigChange Software - Calendar BigChange Software - Create new job BigChange Software - Scheduling assistant BigChange Software - Mobile app

Features

Total features of BigChange: 242

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billing & Invoicing
  • Bills of Material
  • Booking Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calibration Management
  • Cash on Delivery
  • Check-in/Check-out
  • Class Scheduling
  • Client Management
  • Client Portal
  • Clock In / Out
  • Code Enforcement
  • Commercial Properties
  • Commercial/Industrial
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Database
  • Cost Estimating
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Delivery Tracking
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Scheduling
  • Expense Tracking
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Courier Services
  • For Freight Operations
  • For General Contractors
  • For HVAC Companies
  • For Janitorial Services
  • For Locksmiths
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Restaurants
  • For Schools
  • Forms Management
  • Fuel Management
  • GPS
  • Geofencing
  • Geographic Maps
  • Geolocation
  • Group Scheduling
  • Historical Reporting
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Labor Cost Reporting
  • Labor Forecasting
  • Lead Management
  • Leave Tracking
  • Live Driver Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Messaging
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Monitoring
  • Motor Pool
  • Multi-Location
  • Multiple Projects
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Order Entry
  • Order Management
  • Order Tracking
  • Overrun Reporting
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Prebuilt Assembly
  • Predictive Maintenance
  • Preventive Maintenance
  • Prioritization
  • Production Cost Tracking
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proof of Delivery
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • Qualification Tracking
  • Quality Control Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Scheduling
  • Risk Assessment
  • Role-Based Permissions
  • Room Booking
  • Room Scheduling
  • Route History
  • Route Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Safety Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Service Request Management
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Space Management
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Technician Management
  • Template Management
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Tire Management
  • To-Do List
  • Training Management
  • Transportation Management
  • User Management
  • VIN Lookup
  • Vacation/Leave Tracking
  • Variable Workforce
  • Vendor Management
  • Visitor Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

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Synchroteam

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Reviews

Overall rating

4.6 /5
(153)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support
4.7/5

Already have BigChange?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 153
Neil H.
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Year with big Change

Reviewed on 01/02/2021

Positive, its not perfect but it is the best I have seen

Positive, its not perfect but it is the best I have seen

Pros

The main thing is the reduction in admin time, both back office and time on site filling in job sheets.

Cons

The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset

Response from BigChange

Time is money so we are happy to hear you are saving both using your BigChange system!!
And your observations are spot on - BigChange work hard to look after our employees just as we do our customers...
Thank you for choosing us and for your great review

Jordan W.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Big Change Revolutionised My Business

Reviewed on 23/10/2019

I have dealt with all levels withing the business and found 99% of the people amazing to deal with!...

I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Pros

The facility to invoice live and make cash flow through the business improve.

Cons

The schedule does not have dynamic scheduling

Alternatives Considered

WorkflowMax, Commusoft and JobLogic

Reasons for Choosing BigChange

How they promised they would adapt to suit my requirements, they did deliver!

Switched From

JobLogic

Reasons for Switching to BigChange

Same as above!

Response from BigChange

Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this.
Thank you once again for taking the time to leave a review.

All the best,
Team BigChange

Simon W.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

SWS Northwest Ltd

Reviewed on 14/09/2021

[SENSITIVE CONTENT] our trainer is fantastic. What she doesn't know isn't worth knowing. She is so...

[SENSITIVE CONTENT] our trainer is fantastic. What she doesn't know isn't worth knowing. She is so patient and very helpful and really good fun to talk to.
Eli Sufrin is always available to help us out.
It has been hard to get this implemented, it has taken us a good 6 months to roll out. But this is down to me being very busy as well.

Pros

Its functionality and the ability to hold all our customers details, job details and job tracking.

Cons

There are several actions that need to be done separately in order for an automation to work. This can be tricky to work out and normally involves calling Road Crew.

Alternatives Considered

monday.com

Reasons for Choosing BigChange

I had used Big Change at another company years ago and found it to be a very good piece of software.

Switched From

TeamUp

Reasons for Switching to BigChange

They did not have the functionality of BigChange.
Paul L.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Testing Bigchange

Reviewed on 04/11/2020

Great forward thinking company , young and full of energy , helpful teams and sales men .
Bigchange...

Great forward thinking company , young and full of energy , helpful teams and sales men .
Bigchange for us was lacking power , lacking back office management tools , has poor reporting.
Generally its good upto the engineer completing the work after that its low powered compared to most other software we have tried, in an ideal world we would use the bigchange scheduling front end and our current system for everything else. It's a shame as we have tried numerous other systems and was hoping Bigchange would be better then it is especially as is costs 5x more .

Pros

As a medium size company looking to change to a cloud based system we have tried bigchange extensively and found the following , positives
1. the scheduling of works is great , easy and well thought out
2. job cards with thumbs up or down is a good concept
3. road crew ( tech help) are quick to answer the phone and help where they can .

Cons

Negatives
1. Compared to our current system the back office Reporting is very underpowered .
2. Job cards have to have a Job type assigned to them this means in our case 600 job type! which became unusable.
3. If you do not set up everything exactly as you need it at the beginning of using Bigchange if is incredibly tedious to change things later on.
4. Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off .
5. Subcontractors are not handled at all in bigchange, you have to have work arounds to allow the use of subcontractors even then its messy and poor.
6. If you deal with NHF Sor codes then your in trouble as Bigchange cannot , does not have a way to easily use these , there are workarounds but you will not end up with a usable system for office and engineers , even worse if like us you have 3 / 4 different versions to pull codes from .
7. The scheduling is good but it gets very unclear very quickly when you have more then 100 jobs a day to plan and manage , in the end we reverted to our whiteboards for clarity ! this is not just a bigchange issue all other systems we have tried are

Alternatives Considered

Oneserve, Protean and JobLogic

Reasons for Switching to BigChange

There sales literature and online presence is very good at marketing , it looks perfect until you use it .
Emily G.
Overall rating
  • Industry: Security & Investigations
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good CRM System

Reviewed on 08/09/2021

Pros

We like the fact that we can monitor our engineers out on the road and can quickly receive their job sheets electronically without the concern of lost paperwork.

Cons

The site tends to freeze regularly. I did mention this to a member of staff and they said it was down to google. When google is working as it should but The Big Change is the only thing that is freezing.

Showing 5 reviews of 153 Read all reviews

BigChange FAQs

Below are some frequently asked questions for BigChange.

BigChange offers the following pricing plans:

  • Starting from: GBP 14.95/month
  • Pricing model: Subscription
  • Free Trial: Not Available

JourneyWatch = £14.95 per vehicle, per month JobWatch = £59.95 per vehicle, per month JobWatch Plus = £99.95 per vehicle, per month

BigChange has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

BigChange supports the following languages:

English

BigChange supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

BigChange integrates with the following applications:

Google Maps, Microsoft Outlook, Microsoft Word, QuickBooks Online Advanced, SAP Business One, Xero, inspHire

BigChange offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for BigChange.