BigChange

BigChange

Cloud-based mobile workforce management and vehicle tracking

4.6/5 (75 reviews)

BigChange Overview

What is BigChange?

BigChange is a provider of two core products, offering service businesses of every size a cloud-based platform supported by mobile apps. Integrated and customizable, BigChange JobWatch provides a paperless workforce and job management solution that incorporates a built-in centralized CRM. The software enables call handling, contract and invoicing archiving, plus customer account data handling with service histories and case management functions. Job planning and drag and drop resource scheduling aids dispatch with color-coded Gantt View and intelligent skills matching. A dedicated, customizable and rebranded customer booking site also offers self-service portal access to booking jobs. Invoice and finance with cashflow controls are joined by health and safety with inspection workflows, stock and equipment tracking, plus fleet management for monitoring vehicular performance.

BigChange JourneyWatch for vehicle tracking comprises back-office capabilities including integration with Google Maps, for live visualizations across four different views. Geofencing allows geographic areas and business jurisdiction boundaries to be defined, while journey history captures fleet travel data every 60 seconds. BigChange provides fleet / resource management, health & safety and reporting tools, and also integrates with third party CRM software. Alerting provides instant notifications on job jeopardy or scheduling updates, with messaging communications also provided within the companion mobile app. BigChange JobWatch for iOS and Android is a field-based companion which offers a secure way of connecting drivers during remote operations.

BigChange Overview

Pricing

Starting from
USD 18.95/month

Pricing options

Free Trial
Subscription
Value for money

JourneyWatch = $18.95 per vehicle, per month
JobWatch = $49.95 per vehicle, per month
JobWatch Plus = $74.95 per vehicle, per month


BigChange Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

BigChange screenshot: JobWatch back-office provides a main dashboard with fleet tracking map and data widgets for completed jobs and resources currently with jobs
BigChange screenshot: JobWatch back-office provides a main dashboard with fleet tracking map and data widgets for completed jobs and resources currently with jobs BigChange screenshot: Integrated real time vehicle and asset tracking plots fleet and job locations on live map views BigChange screenshot: Manage and create bookings BigChange screenshot: JobWatch workflow builder BigChange screenshot: Drag and drop scheduling assistant BigChange screenshot: Billing and invoicing tools BigChange screenshot: The BigChange JobWatch native mobile app is available for iOS and Android devices BigChange screenshot: Mobile alerts BigChange screenshot: Health and safety features include enforced risk assessments and fleet vehicle checks BigChange screenshot: Integrated satellite navigation capabilities

BigChange Reviews

BigChange Reviews

Overall rating
4.6
/
5
Excellent
51

Very good
17

Average
6

Poor
1

Terrible
0

Value for Money
4.5
Features
4.3
Ease of Use
4.4
Customer Support
4.6
91% recommended this app
Mike C.

A complete solution

Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.


Susan B.

JOB WATCH


Alexandros E.

From ''No Change'' to ''BigChange''


Paul A.

Buyer beware

The training was poor to say the least - we were told four different ways to process jobs in four separate training sessions , the support has been average - if you're gong to purchase this system, you need to get used to being told that any problem that you are experiencing cannot be replicated at their end - that's the tech equivalent of eeee, I dunno! We aren't at all satisfied with the product and BigChange have lost interest in the issues that we are having so we are stuck with it for the 5 year contract.


Kathy B.

Excellent CMS and Staff Management Tool

This software allows seamless management of client details and remote workers to allow for greater levels of efficiency and customer service.


Mike C.
Industry: Gambling & Casinos
Company size: 13-50 Employees

A complete solution

Used Daily for 1+ year
Reviewed on 17/09/2019
Review Source: Capterra

Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

Pros

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Cons

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Susan B.
Industry: Facilities Services
Company size: 51-200 Employees

JOB WATCH

Used Daily for 2+ years
Reviewed on 07/03/2020
Review Source: Capterra

Pros

The Dashboard and Schedule screens are great - so easy to understand and use. The vehicle tracking is excellent too - we particularly like being able to use Google to actually see where vehicles are parked. The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too.
Road Crew are always helpful and knowledgeable and theon-line help centre is also useful.
The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage.
Our engineers are very happy not to be hand writing job sheets any more and clients are more than happy to accept electronic records.

Cons

The facility to download data to create bespoke reports would be very useful, especially around the Resources and Vehicle information - the data on what they do is great but to get a list of, for example, engineers and their skills is not possible without asking Road Crew to do this.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Alexandros E.
Industry: Security & Investigations
Company size: 13-50 Employees

From ''No Change'' to ''BigChange''

Used Daily for 6-12 months
Reviewed on 21/12/2019
Review Source: Capterra

Pros

We were increasingly worried, as the company was growing, jobs were increasing.

By 2018, we were averaging over 500 jobs a month, these jobs, had to be assigned to a Technician according to his skill and geographical position of the customer. Everything was on an excel spread sheet that had to be kept safe and readable, as it was the whole business schedule.

And now this is a True story called Big Change today
The Paperless way to Plan, Manage, Schedule and Track your Mobile workforce

How our daily routine for all of us has changed.

Incoming calls are scheduled to the perfect available Technician, which meets the job requirements automatically.
Jobs are received instantly on a tablet, and our technicians have all the information needed to deliver fantastic service, with no delays. They can also view customer previous job history; we can upload file attachments, such as sales orders, Invoices & Floor Plans for them to access at ANY time.
My Back office is connected LIVE at all working hours, and my after-sales coordinator knows the exact location and progress of each job. While technicians are on-site, they have all the required worksheets in digital form and those are completed simply by tapping on the screen. We even automatically guide them step by step through the workflow. After completing the job, the process is confirmed with the customer’s signature. The customer then receives a copy of the JOB CARD & WORKSHEETS automatically without any delays.

Cons

Big CHANGE Desk This is Handys Today

∙ Environmental Friendly (no paper use)
∙ saving cost of Paper, printer and toner expenses
∙ 2 extra jobs completed per day technician
∙ Automatic Time-Sheet
∙ 24 hours of Admin saved per week
∙ 15 % Fuel saved per month
∙ 1 hour per day traveling time saved per technician
∙ No Incomplete jobs
∙ The customer received clear information of work carried out instantly

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Paul A.
Industry: Facilities Services
Company size: 2-10 Employees

Buyer beware

Used Daily for 6-12 months
Reviewed on 20/06/2019
Review Source: Capterra

The training was poor to say the least - we were told four different ways to process jobs in four separate training sessions , the support has been average - if you're gong to purchase this system, you need to get used to being told that any problem that you are experiencing cannot be replicated at their end - that's the tech equivalent of eeee, I dunno! We aren't at all satisfied with the product and BigChange have lost interest in the issues that we are having so we are stuck with it for the 5 year contract.

Pros

We liked the promises that were made when we purchased JobWatch. It sounded perfect for us.

Cons

It doesn't work in the way we were promised. Recurring the jobs doesn't work for anything not done on a set day, the invoicing only seems to work if you have a price list, which we don't. The worksheets that govern which RAMS the operatives will see when starting the job keep disappearing and, despite repeatedly reporting this issue, the problem persists. This was supposed to replace our manual system of CRM but we are having to use our old manual system to check that JobWatch is as it should be. Purchasing this product has meant that we are spending nearly twice as long processing jobs and invoices.

Response from BigChange

Paul, we are sorry to hear that you are dissatisfied with these functions of JobWatch and the service we have provided. We will be in touch today to arrange to come see you, listen to your concerns, ensure we have an accurate understanding of your business scenarios and seek ways in which we can help. We are committed to finding a suitable way forward.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Kathy B.
Industry: Security & Investigations
Company size: 51-200 Employees

Excellent CMS and Staff Management Tool

Used Daily for 6-12 months
Reviewed on 27/01/2020
Review Source: Capterra

This software allows seamless management of client details and remote workers to allow for greater levels of efficiency and customer service.

Pros

Intuitive to use, ease of setting up, integration with vehicle trackers, integration with remote worker's tablets, excellent support, excellent options for adding additional information to client records

Cons

Relatively few reports come as standard and there is a cost (time and money) to request the creation of additional bespoke reports

Response from BigChange

What a fantastic review thank you for taking the time to do this!
We love to hear how our valued customers benefit from their system.
Likewise we appreciate hearing how we can do even better and am pleased to inform you that we are currently working on increasing our library of reports.
Thank you once again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.8/10
Based on 75 user ratings
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BigChange Pricing

BigChange Pricing

Starting from
USD 18.95/month
Free Trial
Subscription
Value for money

JourneyWatch = $18.95 per vehicle, per month
JobWatch = $49.95 per vehicle, per month
JobWatch Plus = $74.95 per vehicle, per month

JourneyWatch = $18.95 per vehicle, per month
JobWatch = $49.95 per vehicle, per month
JobWatch Plus = $74.95 per vehicle, per month

Value for Money
4.5/5
Based on 75 user ratings
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BigChange Features

BigChange Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.3/5
Based on 75 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for BigChange

Additional information for BigChange

Key features of BigChange

  • Accounting Integration
  • Automated Scheduling
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Custom Forms
  • Customer Database
  • Dispatch Management
  • Employee Location Tracking
  • Employee Management
  • Group Scheduling
  • Inspection Management
  • Inventory Management
  • Job Management
  • Mobile Access
  • Multi-Location
  • Performance Appraisal
  • Purchase Order Management
  • Routing
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work History
  • Work Order Management

Benefits

• BigChange JobWatch is a cloud-based mobile workforce management system that includes an integrated back-office CRM with drag and drop job / resource scheduling, customizable template-driven workflows, invoicing, health & safety and more.

• BigChange JourneyWatch adds an integrated vehicle tracking component spanning back-office live Google Mapping, geofencing, journey history logs, fleet and resource management, timesheets and performance reporting with alerts.

• An on-demand booking website is made available to customers, via which they can log into a branded portal from any web-enabled device to place new job bookings, check current job status, and view service histories and documentation.

• BigChange integrates with other third-party management applications including Sage, Xero, Microsoft Dynamics NAV, QuickBooks and SAP Business One.

• The companion BigChange JobWatch mobile app for Android and iOS devices adds field-based feature support along with electronic signatures, watermarked photo capture, expense logging, timesheets, holiday and absence recording, plus driver checking and vehicle maintenance.

BigChange FAQs

BigChange FAQs

Below are some frequently asked questions for BigChange.

Q. What type of pricing plans does BigChange offer?

BigChange offers the following pricing plans:

Starting from: USD 18.95/month

Pricing model: Subscription

Free Trial: Not Available

JourneyWatch = $18.95 per vehicle, per month JobWatch = $49.95 per vehicle, per month JobWatch Plus = $74.95 per vehicle, per month

Q. What are the main features of BigChange?

BigChange offers the following features:

  • Accounting Integration
  • Automated Scheduling
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Custom Forms
  • Customer Database
  • Dispatch Management
  • Employee Location Tracking
  • Employee Management
  • Group Scheduling
  • Inspection Management
  • Inventory Management
  • Job Management
  • Mobile Access
  • Multi-Location
  • Performance Appraisal
  • Purchase Order Management
  • Routing
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work History
  • Work Order Management

Q. Who are the typical users of BigChange?

BigChange has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does BigChange support?

BigChange supports the following languages:

English

Q. What type of pricing plans does BigChange offer?

BigChange has the following pricing plans:

Subscription

Q. Does BigChange support mobile devices?

BigChange supports the following devices:

Android, iPhone, iPad

Q. What other apps does BigChange integrate with?

BigChange integrates with the following applications:

Google Maps, Microsoft Dynamics CRM, QuickBooks, SAP Business One, Sage | Accounting, Xero

Q. What level of support does BigChange offer?

BigChange offers the following support options:

Online Support, Phone Support