About Ricochet

Developed from our firsthand insights into the consignment industry, Ricochet is meticulously crafted to empower store owners for what lies ahead. Our cutting-edge software provides a holistic and future-ready solution, ensuring businesses are always one step ahead.

Ricochet stands out as the sole consignment software compatible with iPad devices, offering unparalleled flexibility and convenience. Seamlessly manage your consignors or vendors through the intuitive Ricochet Go App, available on both Apple and Android platforms.

With Ricochet Pay, effortlessly handle payments, issue gift cards, and send receipts and invoices via text messages, streamlining your financial processes. Plus, enjoy seamless integration with popular platforms such as Quickbooks, Avalara, and MailChimp, enhancing your overall business efficiency.

Pricing starting from:

USD 159.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Ricochet

- Run Ricochet from a MAC, PC, or iPad

- Use as many devices as you need at no additional cost

- Accept credit cards utilizing our integrated credit card service Ricochet Pay

- build and maintain an ecommerce site within Ricochet

- Integrations with Quickbooks, ShipStation, MailChimp, and more!

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premises

Markets

Australia, Canada, Ireland, Mexico, New Zealand and 2 others

Supported Languages

English

Pricing starting from:

USD 159.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Ricochet Software - Ricochet POS - consignment and retail software
Ricochet Software - Ricochet POS Point of Sale
Ricochet Software - Ricochet POS Adding Inventory
Ricochet Software - Ricochet POS Sales Reports
Ricochet Software - Ricochet POS Dashboard
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Ricochet Software - Ricochet POS - consignment and retail software
Ricochet Software - Ricochet POS Point of Sale
Ricochet Software - Ricochet POS Adding Inventory
Ricochet Software - Ricochet POS Sales Reports
Ricochet Software - Ricochet POS Dashboard

Features

Total features of Ricochet: 62

  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Automatic Backup
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Cash Management
  • Categorisation/Grouping
  • Check Printing
  • Commission Management
  • Consignment Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Fee Management
  • For Retail
  • Gift Card Management
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Label Printing
  • Layaway Management
  • Loyalty Program
  • Mobile App
  • Multi-Currency
  • Multi-Location
  • Online Store Builder
  • Order Management
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Product Catalog
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Reporting & Statistics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Sales Reports
  • Sales Tax Management
  • Self Service Portal
  • Shipping Management
  • Shopping Cart
  • Stock Management
  • Third-Party Integrations
  • Touch Screen
  • Transaction History
  • User Management
  • eCommerce Management

Alternatives

ConsignCloud

4.6
#1 Alternative to Ricochet
ConsignCloud is a web-based consignment software designed for consignment and resale stores, offering a POS, communicati...

N41

4.9
#2 Alternative to Ricochet
N41 Apparel ERP is the solution for apparel brands looking for a complete end-to-end tool to streamline their apparel...

Square Point of Sale

4.6
#3 Alternative to Ricochet
Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital...

Square Payments

4.7
#4 Alternative to Ricochet
Square Payments is an online payment processing solution which integrates with Square hardware & POS software to allow...

Reviews

Overall rating

4.7 /5
(116)
Value for Money
4.7/5
Features
4.4/5
Ease of Use
4.7/5
Customer Support
4.9/5

Already have Ricochet?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 116
Alisa
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Ricochet Software Praise

Reviewed on 11/12/2019

I am very pleased, overall, with Ricochet Software. IT makes my job as owner and administrator much...

I am very pleased, overall, with Ricochet Software. IT makes my job as owner and administrator much easier! I have on several occasions recommended this program to others, who have, in turn, been very pleased. Additionally, the support staff is easy to reach when I have questions or problems.

Pros

The Ease of using Ricochet Software is a huge plus for me as I am electronically challenged. If I should run into any problems all I have to do is contact the support team either by computer or phone, and they are always ready to help. Additionally, Ricochet Software keeps accounting details for me so I don't have to spend that extra time working on payouts and sales tax. Ricochet Software, also, figures sales prices from my original pricing in increments of thirty (30) days up to ninety days( the time allotted on my sales floor). Many customers like this feature as it adds to their "hunt" for bargains.

Cons

The consignors payout page only includes a receipt # on their monthly report rather than, additionally, describing the item that was bought.

Response from Ricochet

Hey Alisa, thank you for such high praise! Glad we can keep things running smoothly and save you time managing your finances. We will pass on the love to our support team!

Tyrone
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Not perfect, but it is a great solution.

Reviewed on 11/12/2019

We needed to streamline the inventory management processes for our store and Ricochet has made a...

We needed to streamline the inventory management processes for our store and Ricochet has made a real impact in this area for us.

All of our staff really like Ricochet and have learned the new workflows very easily.

We'd love to see more reporting/dashboards (or an API so we can do our own analytics).

Pros

We love that we can access the system from home or anywhere in the world. The system is actively being developed and improved which is great.

We are about to expand our use of the system to include online sales, which is very exciting!

Cons

The tax setup isn't ideal for Canadian customers who have multiple taxes that are applied differently to different categories of items. Defining taxes at the category level would eliminate the potential for error when entering items.

No visibility into how the data is being backed up is a concern. We aren't sure if the database is being backed up, or how frequently it is happening. To help deal with that, we can manually export inventory and accounts, but this isn't ideal.

Response from Ricochet

Thanks for the feedback, Tyrone! Constantly improving and releasing new features regularly is a big priority for us. So thanks for recognizing that!

As our Canadian market grows, we are working on a tax solution to help you all out. We'll keep you updated as that develops.

Also! Good news on backups! Your data is actually processed on multiple servers in real-time and conducts a full backup every 24 hours. We just don't display that anywhere on the software.

Steve
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

False advertising

Reviewed on 19/08/2023

They lie about being a consignment shop program

They lie about being a consignment shop program

Pros

It was supposed to be the answer to our problems but it is the problem. You can't collect booth rent from the beginning. Just credit your consignors...

Cons

Tech support knows nothing about their program and blames the glitches on quick books

Response from Ricochet

We are sorry to hear you had a negative experience with the software, but the statement about booth rent being available from the beginning is inaccurate. This is a feature that simply needs to be turned on within the preferences section, after which stores have the ability to set unique booth rents per consignor account. We do not have this feature active by default since it is only utilized by a portion of our stores and may confuse resale or consignment businesses. We would be happy to schedule a follow-up call to review these concerns and discuss our vendor-based feature sets at any time in the future.

tammy
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Absolutely the best software for your business!

Reviewed on 27/01/2020

My overall experience has been phenomenal from customer service to the user friendly software for a...

My overall experience has been phenomenal from customer service to the user friendly software for a newbie like me!! Literally customer service walked
me through how to do a closeout 5 months in a row...until I realized how truly simple it was to do. I was the one trying to make it complicated!

Pros

I love have it tracks every sale I have ever recorded from the item purchased to who purchased. For how much was made for store andfor the consigned all the way down to the tax collected!! Also the report feature...at the touch if a button you know weekly sales..monthly sales, how much netted, how much for each vendor...just amazing!

Cons

That I am not able to quickly see what a consignor made for one year. It only has total of all sales and I have vendors who have been with me since I bought the store in 2017. This is very minor since I can easily add up sales.

Response from Ricochet

Thanks for the 5 stars, Tammy! We're so glad to have Craft Connection on board and enjoying the software!

In regards to consignor reporting, we have plans for a serious expansion later this year. We'll keep you updated!

Jennifer Whitney
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best software around

Reviewed on 11/12/2019

Great tech support and great software!

Great tech support and great software!

Pros

Hands down best consignment software we have used.

Cons

Not much.... I love it and all of my consignors.

Alternatives Considered

Shopify POS

Reasons for Choosing Ricochet

Wanted the best software out there.

Switched From

Shopify POS

Reasons for Switching to Ricochet

Was told by another user that it was great.

Response from Ricochet

No complaints! Thanks, Jennifer!

Showing 5 reviews of 116 Read all reviews

Ricochet FAQs

Below are some frequently asked questions for Ricochet.

Ricochet offers the following pricing plans:

Ricochet POS - $159/month or $1599/year (billed annually)

Ricochet has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

Ricochet supports the following languages:

English

Ricochet supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Ricochet integrates with the following applications:

Avalara, Mailchimp, QuickBooks Online Advanced, ShipStation

Ricochet offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Ricochet.