ISL Light

About ISL Light
ISL Online is a remote support software that empowers you to offer fast remote assistance. You can access and control attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device and provide technical support to mobile device users. It’s a rich-featured remote support solution, featuring file transfer, text chat, audio and video calls, session recording, unattended access, RDP tunneling, administrative mode, reporting and rich customization options.
The remote desktop software can be customized to match your company graphic design and you can turn on and off specific features and apply advanced security measures in order to best fit your workflow. ISL Online license includes a proprietary live chat software, which you can apply to your website and offer your clients a very efficient communication and support channel. From a live chat you can start a remote desktop connection with your client with only one click, without passing the session code to them. It’s the fastest and easiest way of starting a remote support session.
With one license you can create any number of users, install software on any number of workstations and support any number of clients. You can go for a cloud-based or on-premises license.
Key benefits of ISL Light
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Reviews
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ISL review from an IT Support Company
Reviewed on 19/12/2023
Pros
We made the change to ISL a year or two ago and have had no issues at all. We have all our customers systems set up for unattended access meaning we can support anyone at anytime from laptops, web browser, or phone app.
Cons
Some parts of the interface are not as clear and logical as they could be but that's nitpicking!
Response from ISL Online
Gareth, thank you for sharing your experience!
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
ISL - A great tool for remote access
Reviewed on 19/12/2023
Overall it has been an incredibly useful product for the price and has assisted with many projects...
Overall it has been an incredibly useful product for the price and has assisted with many projects recently.
Pros
ISL is fast and responsive to remote onto client machines. Easy to add unattended machines and share access internally.
Cons
ISL is lacking some features of higher-profile remote tools such as NinjaRMM or N-ABLE RMM. However this can be overlooked with the price and value for money.
Response from ISL Online
Hi, thank you for your input!
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Isl
Reviewed on 20/12/2022
Pros
Easy to access many computers from one console.
Cons
When you add computer it's hard to tag computer.
Alternatives Considered
TeamViewer RemoteResponse from ISL Online
Silvester, thank you for your feedback.
Regarding computer tags, you have the ability to define them while setting up unattended access for a computer. Please refer to this brief guide: https://help.islonline.com/44234/306294
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Professional IT remote control
Reviewed on 06/12/2024
Excellent and fast, the only one app you need
Excellent and fast, the only one app you need
Pros
Compatibility, you can take remote control even for mobile devices
Cons
Price, a bit expensive per user, but that's all
Alternatives Considered
TeamViewer RemoteReasons for Switching to ISL Light
Customer Support and easy customization.- Industry: Commercial Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good remote access software that does not break the bank.
Reviewed on 19/12/2023
Overall this has been a great tool. I have used many other software in this field but so far this...
Overall this has been a great tool. I have used many other software in this field but so far this one is the best value.
Pros
Very easy to use. Has everything you could ask for in a remote desktop application. UI is easy to navigate and understand.
Cons
The only con I could even give it is when you set unattended access and then go to connect to that machine it downloads and executable every time. You can just label and save that .exe and use it instead of clicking the connect in the portal. Having more than 500 end users though I just do not want to have to dig through .exe's to find the one I want.
Alternatives Considered
LogMeIn RescueReasons for Choosing ISL Light
Price and functionality. The price for 1 user in Logmein was almost double then the 5 users I added to ISL.Switched From
LogMeIn RescueReasons for Switching to ISL Light
A much better value and a solid product.Response from ISL Online
Hi Walter, thank you for your insight! In regards to your issue, we suggest connecting to your unattended computers using the ISL Light desktop app rather than the web portal. Please see the manual for more information: https://help.islonline.com/44234/306295
If that doesn’t solve your problem, I kindly invite you to join our live chat and explain your request to our team.
ISL Light FAQs
Below are some frequently asked questions for ISL Light.Q. What type of pricing plans does ISL Light offer?
ISL Light offers the following pricing plans:
- Starting from: USD 34.90/month
- Pricing model: Subscription
- Free Trial: Available
SaaS and on-premises Server License available. Priced per simultaneous session. No other limits. Contact ISL Online for detailed pricing information.
Q. Who are the typical users of ISL Light?
ISL Light has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ISL Light support?
ISL Light supports the following languages:
Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese
Q. Does ISL Light support mobile devices?
ISL Light supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ISL Light integrate with?
ISL Light integrates with the following applications:
Autotask PSA, Avast Ultimate Business Security, Barracuda RMM, Bitrix24, Devolutions Hub, Freshdesk, Freshservice, Heimdal Remote Desktop, LanScope Cat, Microsoft Intune, PDQ Connect, Remote Desktop Manager
Q. What level of support does ISL Light offer?
ISL Light offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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