CloudTalk
About CloudTalk
CloudTalk is a smart, user-centered phone system offering more than 70 advanced calling features. Our VoIP suite is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial, absolutely FREE.
Accessible over browser and desktop apps, CloudTalk enables sales and call center teams to make and receive calls anywhere, on any device, with international numbers from more than 140 countries around the world. Some of the main CloudTalk features are: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click-to-Call, Call statistics, Real-time dashboard, Conference call and many others.
CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to any other tool via an open API.
Teams always have access to up-to-date information across all platforms. Agents can see all the customer details before they pick up the phone, which allows them to make calls more personalized and efficient.
Key benefits of CloudTalk
• Monitor team performance by listening in to ongoing calls or recording them for future reference.
• Simplify communication with your customers by Integrating your phone system with popular CRM, ecommerce or helpdesk systems like Pipedrive, Helpscout or Shopify.
• Keep track of your team’s progress with our call center dashboard feature. It offers a comprehensive overview of all of your most important call center data.
• Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.
• CloudTalk enables users to add customized tags to contacts so they can be more easily categorized and archived.
• Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.
• Create an automated outbound caller ID based on the country of your call’s destination. This way, your customers will see your call as being from a local number.
• Motivate contact center teams with CloudTalk’s modifiable Wallboard. The Wallboard feature displays a real-time overview of all call center metrics, providing agents with a live picture of stats such as average wait time, number of callers on hold, service level, agent activity, and more.
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Reviews
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- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One-stop support for customers and the sales and marketing department
Reviewed on 12/12/2022
Pros
The platform is built on VoIP, so we don't have to depend on a landline. The transmission works great and without any outages or other glitches. For example, Navias can process and comment back on feedback or research interviews, which is easily synchronized with our CRM, so everyone has all the information at their disposal.
Cons
I don't know of anything I would fault here.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Huge call lag causing customer to ring multiple times just to speak with support
Reviewed on 07/01/2022
Poor. We signed up for a monthly plan only to see that we had been billed for a full 12 months.
Poor. We signed up for a monthly plan only to see that we had been billed for a full 12 months.
Pros
Its would be cost-effective it it worked properly
Cons
Call connection lag time was unacceptable. Dropped calls created an extra administrative burden for us to call back for our customers to try and call us back.
We spent more time playing phone tag and asking "why cant we hear the caller" than we did resolving the customer call.
Not good enough.
We signed up for a monthly plan only to find on our first bill we had paid for both call credits of $30 USD and 12 months of plan costs. Not what we were expecting given we had signed up for a monthly plan.
When we reached out to customer support we were quickly referred to the TOS and told "no refunds for unused terms".
This is ridiculous in today's day and age.
Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support.
Go to a shop (in person) and hand them some money for a good or service.
If they don't deliver what you have paid for then proceed to tell you "bad luck, you handed your money over" and "no refunds" you would punch that person in the face and never use them again. Or you would take punitive remedial action against them.
If you don't treat people the same as you would in person then you should not be in business.
I don't care who you are or what you think you are, treat people like people (and how you expect to be treated yourself) and you will be respected. Treat people like idiots, numbers, and hide behind bullshit then expect the mirror to shine back on you.
CloudTalk FAQs
Below are some frequently asked questions for CloudTalk.Q. What type of pricing plans does CloudTalk offer?
CloudTalk offers the following pricing plans:
- Starting from: USD 34.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of CloudTalk?
CloudTalk has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CloudTalk support?
CloudTalk supports the following languages:
Czech, English
Q. Does CloudTalk support mobile devices?
CloudTalk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does CloudTalk integrate with?
CloudTalk integrates with the following applications:
Adobe Commerce, BigCommerce, Copper, Freshdesk, Front, Google Contacts, Groove, Help Scout, HubSpot CRM, HubSpot Sales Hub, HubSpot Service Hub, Intercom, Kommo, Kustomer, LiveAgent, LiveChat, Make, Pipedrive, Salesforce Sales Cloud, Salesforce Service Cloud, Shopify, Slack, Zapier, Zendesk Sell, Zendesk Suite, Zoho CRM, noCRM.io
Q. What level of support does CloudTalk offer?
CloudTalk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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