--- description: Learn more about Zadarma. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zadarma Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/294/telephony/software) > [Zadarma](/software/114645/zadarma) # Zadarma Canonical: https://www.getapp.com.au/software/114645/zadarma Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/114645/zadarma?page=2) > Zadarma offers a new generation of business phone system with virtual numbers from 110 countries, free Cloud PBX, free CRM and widgets. > > Verdict: Rated **3.8/5** by 67 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zadarma Zadarma is a cloud-based provider of telephony services for SMB's, boasting 30,000 multi-channel virtual phone numbers, including toll-free, available in 110 countries worldwide. Customized cloud PBX features include voice menu (IVR) support, call pickup, call transfer, conditional / unconditional call forwarding, call recording, call waiting, statistics, scheduled answering machine, automated fax receiving and also an API interface for broader integration. Supports third-party connectivity with leading CRM and messenger applications such as Zoho, HubSpot, Salesforce, Zendesk, AmoCRM, Retail CRM, Bitrix 24, Slack, Telegram and Facebook Messenger. Zadarma's own API interface supports client development of custom applications, with its main functions available including SIP account and PBX settings display / changing, statistics and / or balance display, calling \& SMS, plus external server notifications for incoming calls and call routing etc. Zadarma SIP is the companion mobile app for Android and iOS devices, allowing incoming / outgoing calls via Zadarma or other SIP (Session Initiation Protocol) services, sending / receiving of text messages between Zadarma users, plus SMS support etc. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 67 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.2/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Zadarma - **Location**: Bourgas, Bulgaria - **Founded**: 2006 ## Commercial Context - **Starting Price**: USD 0.00 - **Pricing model**: Per Feature - **Pricing Details**: Phone System (PBX) bundles: Standard (\<5 members) = $0 per month Office (2-6 members) = $39 per month paid annually, $44 per month paid monthly Corporation (5-20 members) = $79 per month paid annually, $88 per month paid monthly Virtual Phone number rates: from $2 per month Rates for calls: See website for international pricing rates Rates for sending and receiving SMS messages: See website for international pricing rates - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Russian, Spanish, Ukrainian - **Available Countries**: Australia, Brazil, Bulgaria, Canada, France, Germany, Ireland, Israel, Japan, Mexico, Netherlands, New Zealand, Spain, Switzerland, United Kingdom, United States ## Features - API - Activity Tracking - Alerts/Notifications - Audio/Video Conferencing - Auto-Dialer - Automatic Call Distribution - CRM - Calendar Management - Call Center Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Tracking Metrics - Call Transfer - Caller ID ## Integrations (12 total) - Bitrix24 - HubSpot CRM - Kommo - MS Dynamics - Meta for Business - Microsoft Teams - Salesforce Sales Cloud - Shopify - Slack - Telegram - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) ## Related Categories - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) - [Business Phone Systems](https://www.getapp.com.au/directory/1099/business-phone-systems/software) - [Cloud PBX Software](https://www.getapp.com.au/directory/1101/cloud-pbx/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software) ## Alternatives 1. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (871 reviews) 2. [Nextiva](https://www.getapp.com.au/software/91289/nextiva) — 4.6/5 (916 reviews) 3. [VoIP.ms](https://www.getapp.com.au/software/2035391/voip-ms) — 4.8/5 (698 reviews) 4. [CallHippo](https://www.getapp.com.au/software/107461/callhippo) — 4.4/5 (680 reviews) 5. [RingEX](https://www.getapp.com.au/software/105173/ringcentral-mvp) — 4.2/5 (1203 reviews) ## Reviews ### "I soon came to appreciate how this VoIP contributes to efficient & economical business communication" — 5.0/5 > **Verified Reviewer** | *6 December 2017* > > **Pros**: Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets. I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed. In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders. Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality. > > **Cons**: I had some initial difficulties with the app setup but when I turned to their customer service they provided me with the help I need to quickly complete the setup. The way their app runs down the battery life was also an issue that bothered me. I contacted Zadarma and they reassured me that in the coming new version of their app they have taken care of this problem. ----- ### "Outstanding Service" — 5.0/5 > **Verified Reviewer** | *31 January 2019* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: I like the possibility of receiving calls on the phone number provided by Zadarma at a very economical cost (for free when I use the web phone online) and the possibility of making low cost calls to other countries. > > **Cons**: The downloadable calling software did not give me a great line quality though it was OK. But then I simply switched to the online program and it works great. > > I have saved money by having a phone number in a far country. This also encouraged people in that country to call me easily because for them they make local phone calls. I think Zadarma is an outstanding company that must be appreciated and supported in order to continue. It did make my life a lot easier, personally and for business. And I am sure it is helping many others too. ----- ### "Poor and Unreasonable Customer Service Initially" — 3.0/5 > **Daniel** | *28 March 2018* | Recommendation rating: 0.0/10 > > **Pros**: The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service. > > **Cons**: Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day. The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents. > > I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue. ----- ### "Best solution for virtual phone systems" — 5.0/5 > **Verified Reviewer** | *28 September 2018* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: With Zadarma we got an amazing solution for a very attractive price. It’s seems like there’s nothing their service cannot do. > > **Cons**: You need to get a hang of the website, that might take a day or two ----- ### "Easy to-use VOIP solution to your business" — 5.0/5 > **Verified Reviewer** | *24 June 2020* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Simple integration with top CRM systems Great value for money compared to competitors > > **Cons**: Free Zadarma CRM is limitted Small difficulties with the initial set-up and resolved quickly ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/114645/zadarma?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/114645/zadarma) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data