About Zadarma
Zadarma is a business phone system that removes the need for heavy hardware and wiring to setup, giving SMB's access to a wholly cloud-based office telephone system. Zadarma's cloud PBX can be customized to fit individual or corporate deployment and features a software wizard to assist successful, rapid configuration. Support for Interactive Voice Response (IVR) is backed by features including call pickup, transfer, recording, conditional and unconditional forwarding and call waiting. Voicemail is then joined by a scheduled answering machine, auto-responders, automated fax reception and auto attendant etc. VoIP calls through the Zadarma project also claim a 90% cost saving on traditional international call charges, while 30,000 virtual numbers including toll-free are available across 90 countries worldwide. Pricing packages and rates vary according to location and are scalable by number of members, while calls can be made via Zadarma's PC software (Windows) and the Zadarma SIP smartphone app for iOS and Android devices.
Third-party CRM and messenger application integration is promised for the likes of Zoho, Salesforce, Slack Telegram and Facebook Messenger, with the platform's own API providing extended development support. Website integration is facilitated with site widgets including a callback button to connect customers and raise conversion rates plus a “Click to call” virtual phone widget based on WebRTC. Additional notable features go on to include call tracking for analyzing website and advertising channel performance, plus of course the sending of SMS text messages and their receipt from mobile phone numbers located in 20 countries.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Key benefits of Zadarma
Business size
Deployment
- Cloud-based
- On-premises
Markets
Australia, Bulgaria, Brazil, Canada, Switzerland, Germany, Spain, France, United Kingdom, Ireland, Japan, Mexico, Netherlands, United States and 9 others
Supported Languages
English, French, German, Polish, Russian, Spanish, Ukrainian and 2 others
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Zadarma: 48
Alternatives
Channels
CloudTalk
Bitrix24
3CX
Reviews
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- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best page for voip services and international number
Reviewed on 01/04/2022
Best of all, buy my number in the United States with a few steps and receive calls on my conventiona...
Best of all, buy my number in the United States with a few steps and receive calls on my conventional phone is the best experience, to make calls also through voip applications you can use your conventional phone for everything.
Pros
They have a very easy-to-use platform, the number purchase sections are very intuitive and they complement with tutorials to be able to connect everything with your phone, it allows you to redirect calls and have your phone number in the United States among other countries very easily.
Cons
I did not find any, it is very complete, perhaps you can expand the business to other services that are related to numbers and calls
Response from Zadarma
Thank you for your review, we appreciate your feedback. If there are any questions, please, contact our 24/7 online support.
- Industry: Retail
- Company size: 2-10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Vaule for money but some anoying quirks
Reviewed on 13/09/2021
The support is very limited but on the positive side (apoart from the few issues I have) I never...
The support is very limited but on the positive side (apoart from the few issues I have) I never need to contact them.
Pros
The subscription model is clear and not too expensive compared to the functionalities provided. We use Zadarma PBX to interactt with customers in Sweden.
Cons
There are three annoying issues:
1. At unpredictable times we cannot reach a number we dial. After a few minutes this usually works again. Might be the number we dial is occupied, but the software does not show it. It just cancels the connection attempt.
2. We use SMS to respond to customers and for that having our local (virtual) number as the sender-id is crucial. Until some months ago this worked well with Zadarma via the web-portal (it never worked via the app, see #3 below), although Zadarma do not guarantee to send the virtual number as sender-id.
Currently our virtual number is never used as sender-id by Zadarma. The sender-id that is used currently is 'Zadarma.com', which looks very unprofessional to my customers. Next to that my customers do not recognize the sms are not able to respond directly to my SMS-es anymore (the recipient cannot respond to the 'Zadarma.com' sender-id).
Zadarma support just states that it is not guaranteed (to me 'not guaranteed' means it does not work all the time, but currently it NEVER works) which is quite unsatisfying. Especially this started after I was fully set-up with Zadarma so I also feel a bit locked in...
3. The Zadarma Android app supports multiple lines that can be switched on/of individually. The SMS function in the app however only sends SMS with sender 'Zadarma.com'. More than once my recipients just discarded of my SMS-es because they did not recognize the sender. I fear getting blacklisted because of this.
Response from Zadarma
Thank you for the valuable feedback. We are already working on SMS and soon replying from your number and SenderID setup will be available.
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 0.0 /10
Poor and Unreasonable Customer Service Initially
Reviewed on 28/03/2018
I was able to receive International SMS from Israel cheaply. The account verification process and...
I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.
Pros
The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.
Cons
Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day.
The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.
Response from Zadarma
Dear Mr Ockrin,
We regret to see that you have not been satisfied with our service. We believe that there must be a misunderstanding, since your phone number and the voice features connected to that number have never been blocked. As it is clearly written in the instructions, to activate the SMS reception on your number, we require you to upload a copy of your passport. This was done on your side 5 days after you have purchased the number. As soon, as the requirement for the activation of the SMS reception was fufilled, and you have uploaded the copy of your passport, we have enabled that feature on your number straight away. In addition, we have also extended your number for 5 extra days and we did not refuse to extend your subscription length. All of the chats between you and our Customer Service representatives show that your enquiries have been answered promptly and on time.
Best Regards,
Zadarma
- Industry: Human Resources
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product, very good service
Reviewed on 12/10/2021
I used another software before and we had a lot of bad calls, lines bad, etc, but now, we use...
I used another software before and we had a lot of bad calls, lines bad, etc, but now, we use Zadarma, the lines are very good. The service is also very high. They helped me with everything and after a few hours, our software was working perfectly. Many thanks!!
Pros
Very good service, helpdesk and people on the phone for questions
Hugh amount of extension numbers
Cheap cost of calling
Easy to use product
Good price
Integration with our CRM (Hubspot)
Cons
I can't find any negative points, so for me, there's no Cons
Alternatives Considered
ChannelsReasons for Choosing Zadarma
Pricing and amount of users No integration with CRMReasons for Switching to Zadarma
Amount of users Pricing ServiceResponse from Zadarma
Thank you for the feedback! If you have any questions, please, contact our 24/7 support.
- Industry: Telecommunications
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
over 10 years a happy client
Reviewed on 09/11/2021
Virtual offices in 3rd countries during COVID
Virtual offices in 3rd countries during COVID
Pros
Usually very competitive and good call quality
Cons
Very little..it suits our needs and Zadarma seem pro-active in improving issues
Response from Zadarma
Thank you for the feedback. We appreciate your review. If you have any questions, please contact our 24/7 online support.
Zadarma FAQs
Below are some frequently asked questions for Zadarma.Q. What type of pricing plans does Zadarma offer?
Zadarma offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Phone System (PBX) bundles: Standard (<5 members) = $0 per month Office (2-6 members) = $39 per month paid annually, $44 per month paid monthly Corporation (5-20 members) = $79 per month paid annually, $88 per month paid monthly Virtual Phone number rates: from $2 per month Rates for calls: See website for international pricing rates Rates for sending and receiving SMS messages: See website for international pricing rates
Q. Who are the typical users of Zadarma?
Zadarma has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Zadarma support?
Zadarma supports the following languages:
English, French, German, Polish, Russian, Spanish, Ukrainian
Q. Does Zadarma support mobile devices?
Zadarma supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zadarma integrate with?
Zadarma integrates with the following applications:
Bitrix24, Meta for Business, Salesforce Sales Cloud, Slack, Telegram, Zendesk, Zoho CRM, amoCRM
Q. What level of support does Zadarma offer?
Zadarma offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
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