CentralReach

CentralReach

Practice management & EHR for therapists and educators

4.6/5 (70 reviews)

CentralReach Overview

What is CentralReach?

CentralReach is a practice management and EHR solution for therapists and educators with integrated features for scheduling, medical billing, payroll, clinical data collection, precision teaching, learning, and human resources. CentralReach helps applied behavior analysis (ABA) clinicians and educators within the developmental disabilities sector to produce improved outcomes for people with autism. Tools for practice management enable users to match staff and client availability using CentralReach’s integrated scheduling system, with a view on appointments from every angle. Coded appointments and integration with payroll and billing help streamline the billing and claims process, along with automated appointment to timesheet conversion. Users can link appointments to preloaded authorizations and billing codes, and organize the calendar with labels for custom groups, clients, staff and more. The comprehensive reporting module provides real-time billing accruals to help users keep track of payroll, payable and receiving flow. CentralReach’s clinical fulfillment dashboard provides KPIs on authorization hours converted, pending, and remaining, and more. Additional reports include a supervision, productivity, sales, authorizations, audits, receivables, payroll, and clinical data. The client/parent portal provides clients with a secure digital gateway for billing and invoices, as well as documentation such as session notes and forms, medical reports, insurance authorizations, and more. CentralReach’s clinical solutions include data collection, documentation, and precision teaching. Users can digitally custom build the way they chart and analyze graphs to fit the organization’s needs. The solution’s customizable data sheets are updated automatically when items are met, when phases change or when new prompts are prescribed. Users can collect real-time data before, during and after appointments, as well as report on goals and targets and track progress in one place.

CentralReach Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

CentralReach Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

CentralReach screenshot: Match staff and client availability and look at appointments from every angle
CentralReach screenshot: Match staff and client availability and look at appointments from every angle CentralReach screenshot: Organize the calendar with labels for custom groups, clients, staff and more CentralReach screenshot: Key performance indicator (KPI) reports allow users to view authorization hours converted, pending, and remaining by month-to-date, past three months, and year-to-date CentralReach screenshot: Collect data in real time, report on goals and targets and track progress all in one place CentralReach screenshot: Track employee hours and work performance for payroll with CentralReach CentralReach screenshot: Automatically generated billing with every appointment CentralReach screenshot: CentralReach 'sessions' are customizable data sheets that users make one time for their staff to customize for every client CentralReach screenshot: Plan ahead, collect the data in real time, report on goals and targets and track progress all in one place

CentralReach Reviews

CentralReach Reviews

Overall rating
4.6
/
5 70 reviews
Excellent
44

Very good
24

Average
2

Poor
0

Terrible
0

Value for Money
4.6
Features
4.4
Ease of Use
4.2
Customer Support
4.5
97% recommended this app
Jennifer H.

CentralReach

Overall my experience has been pretty good with CentralReach but I have had some hiccups that have a driven me crazy.


Josiah W.

Features and Functions

It is great to be able to connect and view other employee schedules, as well as client information that is pertinent to my job requirements. I love being able to schedule and adjust appointments for clients as well as being able to update programs and target goals for a client so that my team can know what we need to work on and focus on while they are with a client.


Benita A.

OPINION ON CR


Ashley A.

Central Reach Review

I am in the Human Resources department and use CR for onboarding employees and maintaining employee files. I also help connect employees and clients within the company and help assign service codes. It works well for everything I need to complete for my tasks.


Veronica C.

Central Reach vs Kareo


Jennifer H.
Industry: Mental Health Care
Company size: 51-200 Employees

CentralReach

Used Daily for 1-5 months
Reviewed on 29/10/2019
Review Source: Capterra

Overall my experience has been pretty good with CentralReach but I have had some hiccups that have a driven me crazy.

Pros

I like how easy it is to take data on each client and how easy it is to add a new goal. I feel like all school systems should use a program like this to have their special education teachers take data and allow the para professionals that are in those special education classrooms to take data easier and more streamlined I feel like all school systems should use a program like this to have their special education teachers take data and allow the paraprofessionals that are in those special education classrooms to take data easier and more streamlined.

Cons

when running a therapy session with my client in Home I use my cell phone to login via the Internet and I have to keep logging in several times over the course of the therapy session that last for several hours and feels like the software runs really slow and doesn’t always add my data. I recently had to log out and log back in several times for it to even begin to register that I was trying to take data and the session wouldn’t load properly. Seems like there are a lot of online app technical difficulties while using the program on the Internet via a Mobile device. I have also had issues with the program being able to load my session notes section properly on Saturdays. Very frustrating that on Firefox on a Mac session notes works most of the time but on a PC trying to Do session notes there’s a lot of difficulty with drop-down boxes not being activated when I know they should be and this happens frequently on a Saturday.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Josiah W.
Industry: Individual & Family Services
Company size: 501-1,000 Employees

Features and Functions

Used Daily for 1+ year
Reviewed on 07/11/2019
Review Source: Capterra

It is great to be able to connect and view other employee schedules, as well as client information that is pertinent to my job requirements. I love being able to schedule and adjust appointments for clients as well as being able to update programs and target goals for a client so that my team can know what we need to work on and focus on while they are with a client.

Pros

There are a lot of available features to Central Reach, some of which I have tried using and they are for the most part straightforward and easy to figure out. Within my company, we seem to use a smaller subset of the available features that Central Reach offers, though these are the bulk of what we need and utilize within the ABA services of the company, such as the sessions, data collection, program books, and graphs of the data collected during sessions.

Cons

There seem to be a number of functions that aren't accessible to everyone, which is fine as I may not need to utilize it for my own job. I would like to have the opportunity to play around with some of the functions for instance in the reporting tab to see some of the charts and graphs in there and to see how they could relate to my own job areas. I do realize though that this would be something my company may need to provide access to.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Benita A.
Industry: Mental Health Care
Company size: 51-200 Employees

OPINION ON CR

Used Daily for 2+ years
Reviewed on 29/10/2019
Review Source: Capterra

Pros

I've been working with CentralReach for the past 9 yrs it's the one thing I recommend to all new billing companies and providers looking for a billing plateform. It has everything I need to get my job done. The only thing I would seriously look at as how it's set up to generate secondary claims. This is the one big issue I have with CentralReach, and I have several clients that have a primary and secondary insurance and this part of CentralReach has made my life very difficult! Otherwise I love it! thank you!

Cons

generating secondary claims, this needs to be changed (remove the # of times a payment can be posted from the first) sometimes the claim can be denied for whatever reason but a $0 payment needs to be posted anyway.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ashley A.
Industry: Mental Health Care
Company size: 51-200 Employees

Central Reach Review

Used Daily for 2+ years
Reviewed on 04/11/2019
Review Source: Capterra

I am in the Human Resources department and use CR for onboarding employees and maintaining employee files. I also help connect employees and clients within the company and help assign service codes. It works well for everything I need to complete for my tasks.

Pros

It is very easy to use and great for ABA companies. We used it at my last employer and we use it at my current employer. I am still learning new functions within Central Reach. Maintaining employee documents is easy due to the document management report.

Cons

I wish there was an easier way to delete documents that are uploaded by accident and locked. Being HR, it can create issues when documents are locked and need to be renamed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Veronica C.
Industry: Mental Health Care
Company size: 13-50 Employees

Central Reach vs Kareo

Used Daily for 2+ years
Reviewed on 30/10/2019
Review Source: Capterra

Pros

I like how user friendly this software is. I am able to track cancellations, authorizations, and the amount of remaining hours we have left on an auth very easily.

Cons

The meta data does not always pull into a report.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.9/10
Based on 70 user ratings
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CentralReach Pricing

CentralReach Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
4.6/5
Based on 70 user ratings
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CentralReach Features

CentralReach Features

Activity Dashboard
Appointment Management
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Customizable Templates
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Workflow Management
Features
4.4/5
Based on 70 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for CentralReach

Additional information for CentralReach

Key features of CentralReach

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Care Plan Management
  • Care Plan Management
  • E/M Coding
  • EDI
  • EMR / EHR
  • EMR / EHR
  • HIPAA Compliant
  • HIPAA Compliant
  • HIPAA Compliant
  • Insurance Management
  • Insurance Management
  • Meaningful Use Certified
  • Multi-Office
  • Multi-Physician
  • Multi-Provider Practice
  • ONC-ATCB Certified
  • Patient Billing
  • Patient Portal
  • Patient Portal
  • Patient Portal
  • Patient Records
  • Patient Records
  • Patient Records
  • Patient Registration
  • Patient Registration
  • Patient Registration
  • Patient Scheduling
  • Patient Scheduling
  • Patient Scheduling
  • Physician Scheduling
  • Practice Management
  • Practice Management
  • Progress Notes
  • Single Provider Practice

Benefits

  • Since CentralReach connects clinical notes to claims, progress reports can be auto-generated and submitted with pre-built claims templates.

  • Organizations can quickly navigate individual student learning by implementing precision teaching into their ABA programing with CentralReach.

  • Fully integrated human resources management means that users can manage staff in the same platform as where they manage their practice, operations, and clinical data.

  • The CentralReach iPhone/Android app allows users to access electronic Data Sheets on the go, schedule and view appointments and contact details, and communicate with colleagues with the HIPAA-secure one-to-one or group chat feature.

  • CentralReach supports the standardization of protocols, clinical notes templates and custom program books.

  • CentralReach FAQs

    CentralReach FAQs

    Below are some frequently asked questions for CentralReach.

    Q. What type of pricing plans does CentralReach offer?

    CentralReach offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Q. What are the main features of CentralReach?

    CentralReach offers the following features:

    • Appointment Reminders
    • Appointment Scheduling
    • Assessment & Treatment Plans
    • Care Plan Management
    • Care Plan Management
    • E/M Coding
    • EDI
    • EMR / EHR
    • EMR / EHR
    • HIPAA Compliant
    • HIPAA Compliant
    • HIPAA Compliant
    • Insurance Management
    • Insurance Management
    • Meaningful Use Certified
    • Multi-Office
    • Multi-Physician
    • Multi-Provider Practice
    • ONC-ATCB Certified
    • Patient Billing
    • Patient Portal
    • Patient Portal
    • Patient Portal
    • Patient Records
    • Patient Records
    • Patient Records
    • Patient Registration
    • Patient Registration
    • Patient Registration
    • Patient Scheduling
    • Patient Scheduling
    • Patient Scheduling
    • Physician Scheduling
    • Practice Management
    • Practice Management
    • Progress Notes
    • Single Provider Practice

    Q. Who are the typical users of CentralReach?

    CentralReach has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does CentralReach support?

    CentralReach supports the following languages:

    English

    Q. What type of pricing plans does CentralReach offer?

    CentralReach has the following pricing plans:

    Subscription

    Q. Does CentralReach support mobile devices?

    CentralReach supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does CentralReach integrate with?

    CentralReach integrates with the following applications:

    QuickBooks, Sage | Accounting

    Q. What level of support does CentralReach offer?

    CentralReach offers the following support options:

    Online Support, Phone Support, Video Tutorials