About Userback
Userback is a cloud-based customer feedback collection and bug tracking platform that provides a solution for website owners, developers, and agencies to collect user feedback from web projects, and manage and share this information with their colleagues. The system enables the collection of real-time feedback directly from websites, with screenshots to pinpoint specific issues and instant notifications.
Userback’s customizable widget can be installed directly in websites, and the API and browser extension also enable feedback collection within web apps or local files. Screenshot capture and the ability to draw and write on the screen enables the collection of highly specific visual feedback from users. Feedback can be tagged, categorized and filtered to prioritize the most serious issues.
Userback integrates with various bug tracking and project management tools, including JIRA, Trello, Basecamp, HipChat, and Slack, so that all required actions relating to feedback can be managed through existing processes. Users can be notified of new feedback, comments, and new assignments by chat (HipChat/Slack/Hangouts) and email. Userback allows administrators to create multiple projects and users, and manage access with project-based restrictions. Feedback can be tracked over time, and buy browser, and feedback activity can be used to generate real-time insight into project performance and team productivity.
Pricing starting from:
USD 9.00/month
- Free Trial
- Subscription
Compare with Popular Alternatives
Key benefits of Userback
Devices
Business size
Markets
Supported Languages
Pricing starting from:
USD 9.00/month
- Free Trial
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of Userback: 21
- API
- Automatic Notifications
- Bug Tracking
- Categorization
- Collaboration Tools
- Commenting
- Customisable Branding
- Email Notifications
- Feedback Collection
- Feedback Management
- Filtered Views
- Issue Tracking
- Multi-Department / Project
- Multiple Projects
- Prioritizing
- Productivity Reporting
- Projections
- Real Time Analytics
- Tagging
- Third Party Integration
- Widgets
Alternatives
Jira
Asana
Zoho CRM
Zendesk
Reviews
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- Industry: Internet
- Company size: 2-10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Stop the Come and Back Madness. Move to Userback
Reviewed on 18/07/2019
Pros
I started using Userback about 6 months ago, and it totally changed our workflow. Before Userback we had to screenshot projects, send to customers, wait for the feedback, make changes, screenshot again. Now multiple this for multiple products and you will suffer with major hair-loss. :/
With Userback, here is the workflow.
1) You install the snippet,
2) Send the link to the customer,
3) The customer takes notes on the screen,
4) You review the notes,
5) Userback will automatically upload to your project management tool, like Basecamp.
It's super simple to use, and even customers that are clueless about technology will thank you.
Make the switch, at eikonikos, we love it!
Cons
I can't point anything negative, maybe, I would request the team to add more integrations.
- Industry: Internet
- Company size: Self Employed
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Clients love it
Reviewed on 07/08/2020
Pros
A slick way to cut back on unnecessary emails and collect feedback for web design jobs.
Cons
No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.
- Industry: Design
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Silky Smooth UX for both Users and Implementers
Reviewed on 13/04/2019
Thumbs up
Thumbs up
Pros
Userback is really simple to implement in your web app and start collecting feedback through screen annotations. Though the general usecase for Userback is for web ui design, we used this for our mockups and 3D drawings to communicate with our overseas clients. We ran this tool with our clients and they found it relatively user-friendly and easy to start the feedback/ changes rolling in.
Cons
For the features and price, we've nothing bad to complain about :)
- Industry: Computer Software
- Company size: 2-10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Save all the emails
Reviewed on 19/07/2020
I can't imagine not having the service going forward.
I can't imagine not having the service going forward.
Pros
Having to get feedback from clients can be a tremendous problem. Emails showing up at all hours and having to collate all the information. Once I offered them this service it all just worked. A picture say a thousand words is so true and I could use their system to run through the feedback and make the needed changes. You just mark them as complete and move onto the next one. I’ve been using the software for over a year and have seen changes to the usability. The developer is listening to the feedback.
Cons
At the start it wasn't obvious for the client to understand what they had to do. You also had to click a save button to send through the feedback. This has all be improved over time.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Life Is Easier With Userback
Reviewed on 01/08/2019
Experience has been excellent. Although I have had to show some clients how to use the widget, once...
Experience has been excellent. Although I have had to show some clients how to use the widget, once they figure it out, it works perfectly. Notifications come through, attached images are crystal clear, and my job has gotten so much easier!
Pros
As a web designer/developer, the process of getting final approval and making the small, last-minute corrections has always seemed to take FOREVER! Now, with Userback, I am able to easily add a feedback button and have the customer deliver direct feedback with images in an easy and quick manner.
Deploying this to a website is easy and takes less than a minute (especially with the new Wordpress plugin)
Cons
While not a problem for me, some of my clients have been confused on how to use it. They select the floating button and then don't know what to do. If it had an automatic tooltip or walkthrough popup for first-time use, that could make it easier.
Userback FAQs
Below are some frequently asked questions for Userback.Q. What type of pricing plans does Userback offer?
Userback offers the following pricing plans:
- Starting from: USD 9.00/month
- Pricing model: Subscription
- Free Trial: Available
Basic $9/month (billed monthly) or $8/month (billed annually). Standard: $39/month (billed monthly) or $34/month (billed annually). Growth: $79/month (billed monthly) or $69/month (billed annually). Premium: Contact us to tailor a plan for your needs.
Q. What are the main features of Userback?
Userback offers the following features:
- API
- Automatic notifications
- Commenting
- Customizable widget branding
- Feedback activity analytics
- Feedback collection
- Feedback prioritization
- Feedback tagging
- Feedback widget
- Multi-project support
- Project management & bug tracking integrations
- Screenshot capture
Q. Who are the typical users of Userback?
Userback has the following typical customers:
Small Business, Freelancers, Mid Size Business
Q. What languages does Userback support?
Userback supports the following languages:
English
Q. Does Userback support mobile devices?
We do not have any information about what devices Userback supports
Q. What other apps does Userback integrate with?
Userback integrates with the following applications:
Asana, Basecamp, Basecamp, GitHub, Jira, Slack, Teamwork, Trello, Wordpress, monday.com
Q. What level of support does Userback offer?
Userback offers the following support options:
Knowledge Base, Online Support, Video Tutorials
Related categories
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