Userback

Userback

Real-time customer feedback collection & bug tracking tool

4.7/5 (12 reviews)

Userback Overview

What is Userback?

Userback is a cloud-based customer feedback collection and bug tracking platform that provides a solution for website owners, developers, and agencies to collect user feedback from web projects, and manage and share this information with their colleagues. The system enables the collection of real-time feedback directly from websites, with screenshots to pinpoint specific issues and instant notifications.

Userback’s customizable widget can be installed directly in websites, and the API and browser extension also enable feedback collection within web apps or local files. Screenshot capture and the ability to draw and write on the screen enables the collection of highly specific visual feedback from users. Feedback can be tagged, categorized and filtered to prioritize the most serious issues.

Userback integrates with various bug tracking and project management tools, including JIRA, Trello, Basecamp, HipChat, and Slack, so that all required actions relating to feedback can be managed through existing processes. Users can be notified of new feedback, comments, and new assignments by chat (HipChat/Slack/Hangouts) and email. Userback allows administrators to create multiple projects and users, and manage access with project-based restrictions. Feedback can be tracked over time, and buy browser, and feedback activity can be used to generate real-time insight into project performance and team productivity.

Userback Overview

Pricing

Starting from
USD 19.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Free for 1 user and 1 project.
Team: $19/month (billed monthly) or $16/month (billed annually).
Agency: $49/month (billed monthly) or $42/month (billed annually).
Corporate: $69/month (billed monthly) or $59/month (billed annually).


Userback Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
English

Screenshots

Userback screenshot: Commenting allows users to communicate directly on feedback
Userback screenshot: Commenting allows users to communicate directly on feedback Userback screenshot: Visual feedback can be submitted by drawing directly on to screenshots Userback screenshot: Feedback can be collected on multiple projects

Userback Reviews

Userback Reviews

Overall rating
4.7
/
5
Excellent
8

Very good
4

Average
0

Poor
0

Terrible
0

Value for Money
4.8
Features
4.4
Ease of Use
4.6
Customer Support
4.6
100% recommended this app
Leonardo W.

Stop the Come and Back Madness. Move to Userback


Verified Reviewer

Life Is Easier With Userback

Experience has been excellent. Although I have had to show some clients how to use the widget, once they figure it out, it works perfectly. Notifications come through, attached images are crystal clear, and my job has gotten so much easier!


Serena L.

Silky Smooth UX for both Users and Implementers

Thumbs up


Stephen M.

Amazing service for web designers/developers

Has almost eliminates miscommunication with clients over changes and feedback. The ability to pull up sessions/feedback visually is priceless. Ability to at text on the screen is great.


Phillip C.

The Best Screen Feedback Tool We've Used So Far

In live with their KISS


Leonardo W.
Industry: Internet
Company size: 2-10 Employees

Stop the Come and Back Madness. Move to Userback

Used Weekly for 6-12 months
Reviewed on 18/07/2019
Review Source: Capterra

Pros

I started using Userback about 6 months ago, and it totally changed our workflow. Before Userback we had to screenshot projects, send to customers, wait for the feedback, make changes, screenshot again. Now multiple this for multiple products and you will suffer with major hair-loss. :/

With Userback, here is the workflow.

1) You install the snippet,
2) Send the link to the customer,
3) The customer takes notes on the screen,
4) You review the notes,
5) Userback will automatically upload to your project management tool, like Basecamp.

It's super simple to use, and even customers that are clueless about technology will thank you.

Make the switch, at eikonikos, we love it!

Cons

I can't point anything negative, maybe, I would request the team to add more integrations.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: Self Employed

Life Is Easier With Userback

Used Daily for 1-5 months
Reviewed on 01/08/2019
Review Source: Capterra

Experience has been excellent. Although I have had to show some clients how to use the widget, once they figure it out, it works perfectly. Notifications come through, attached images are crystal clear, and my job has gotten so much easier!

Pros

As a web designer/developer, the process of getting final approval and making the small, last-minute corrections has always seemed to take FOREVER! Now, with Userback, I am able to easily add a feedback button and have the customer deliver direct feedback with images in an easy and quick manner.

Deploying this to a website is easy and takes less than a minute (especially with the new Wordpress plugin)

Cons

While not a problem for me, some of my clients have been confused on how to use it. They select the floating button and then don't know what to do. If it had an automatic tooltip or walkthrough popup for first-time use, that could make it easier.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Serena L.
Industry: Design
Company size: 2-10 Employees

Silky Smooth UX for both Users and Implementers

Used Daily for 6-12 months
Reviewed on 13/04/2019
Review Source: Capterra

Thumbs up

Pros

Userback is really simple to implement in your web app and start collecting feedback through screen annotations. Though the general usecase for Userback is for web ui design, we used this for our mockups and 3D drawings to communicate with our overseas clients. We ran this tool with our clients and they found it relatively user-friendly and easy to start the feedback/ changes rolling in.

Cons

For the features and price, we've nothing bad to complain about :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Stephen M.
Industry: Market Research
Company size: 2-10 Employees

Amazing service for web designers/developers

Used Weekly for 1-5 months
Reviewed on 21/01/2020
Review Source: Capterra

Has almost eliminates miscommunication with clients over changes and feedback. The ability to pull up sessions/feedback visually is priceless. Ability to at text on the screen is great.

Pros

Straight forward to use.

History with timestamps of interactions

Ability to leave text, graphics, message feedback

Perfect for support roles.

Speed up communication

Cons

I really havn't found any as of yet. We are still getting used to implementing with our client base.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Phillip C.
Industry: Design
Company size: 2-10 Employees

The Best Screen Feedback Tool We've Used So Far

Used Daily for 6-12 months
Reviewed on 14/04/2019
Review Source: Capterra

In live with their KISS

Pros

Seamlessly easy to use and for further customization, Userback has a JS api where we can do stuff like making a link or image to pull up the widget. The important thing about feedback tool is keeping the interface simple enough for non-technical users to input. Nice

Cons

Perhaps adding more varied templates for different usecase. Currently it stands at 2 but more the merrier ;)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9/10
Based on 12 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Userback Pricing

Userback Pricing

Starting from
USD 19.00/month
Free Trial
Free
Subscription
Value for money

Free for 1 user and 1 project.
Team: $19/month (billed monthly) or $16/month (billed annually).
Agency: $49/month (billed monthly) or $42/month (billed annually).
Corporate: $69/month (billed monthly) or $59/month (billed annually).

Free for 1 user and 1 project.
Team: $19/month (billed monthly) or $16/month (billed annually).
Agency: $49/month (billed monthly) or $42/month (billed annually).
Corporate: $69/month (billed monthly) or $59/month (billed annually).

Value for Money
4.8/5
Based on 12 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Userback Features

Userback Features

API
Access Control
Activity Dashboard
Applications Management
Automatic Notifications
Collaboration Tools
Commenting
Custom Development
Customisable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Offline Access
Permission Management
Real Time Notifications
Reporting & Statistics
Role-Based Permissions
Search Functionality
Third Party Integration
Workflow Management
Features
4.4/5
Based on 12 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Userback

Additional information for Userback

Key features of Userback

  • API
  • Automatic notifications
  • Commenting
  • Customizable widget branding
  • Feedback activity analytics
  • Feedback collection
  • Feedback prioritization
  • Feedback tagging
  • Feedback widget
  • Multi-project support
  • Project management & bug tracking integrations
  • Screenshot capture

Benefits

  • Users can be notified instantly of new feedback, comments, or assignments by email, Slack, HipChat, and Hangouts.

  • Userback connects with a range of popular bug tracking and project management solutions, including Trello, JIRA, and Basecamp, to enable integration with existing workflows.

  • The Userback feedback collection widget can be customized to match the branding of the website.

  • Users can draw and write on the screen to pinpoint the specific bug, providing visual feedback on any issues.

  • The browser extension can be used to collect feedback from applications or sites when the widget code cannot be installed.

  • Userback FAQs

    Userback FAQs

    Below are some frequently asked questions for Userback.

    Q. What type of pricing plans does Userback offer?

    Userback offers the following pricing plans:

    Starting from: USD 19.00/month

    Pricing model: Free, Subscription

    Free Trial: Not Available

    Free for 1 user and 1 project. Team: $19/month (billed monthly) or $16/month (billed annually). Agency: $49/month (billed monthly) or $42/month (billed annually). Corporate: $69/month (billed monthly) or $59/month (billed annually).

    Q. What are the main features of Userback?

    Userback offers the following features:

    • API
    • Automatic notifications
    • Commenting
    • Customizable widget branding
    • Feedback activity analytics
    • Feedback collection
    • Feedback prioritization
    • Feedback tagging
    • Feedback widget
    • Multi-project support
    • Project management & bug tracking integrations
    • Screenshot capture

    Q. Who are the typical users of Userback?

    Userback has the following typical customers:

    Freelancers, Mid Size Business, Small Business

    Q. What languages does Userback support?

    Userback supports the following languages:

    English

    Q. What type of pricing plans does Userback offer?

    Userback has the following pricing plans:

    Free, Subscription

    Q. Does Userback support mobile devices?

    We do not have any information about what devices Userback supports

    Q. What other apps does Userback integrate with?

    Userback integrates with the following applications:

    Basecamp, Campaign Monitor, HipChat, JIRA Software, Mailchimp, Slack, Trello, Vision6, Wordpress

    Q. What level of support does Userback offer?

    Userback offers the following support options:

    Knowledge Base, Online Support