About Userback

Userback is a cloud-based customer feedback collection and bug tracking platform that provides a solution for website owners, developers, and agencies to collect user feedback from web projects, and manage and share this information with their colleagues. The system enables the collection of real-time feedback directly from websites, with screenshots to pinpoint specific issues and instant notifications.

Userback’s customizable widget can be installed directly in websites, and the API and browser extension also enable feedback collection within web apps or local files. Screenshot capture and the ability to draw and write on the screen enables the collection of highly specific visual feedback from users. Feedback can be tagged, categorized and filtered to prioritize the most serious issues.

Userback integrates with various bug tracking and project management tools, including JIRA, Trello, Basecamp, ClickUp, and Slack, so that all required actions relating to feedback can be managed through existing processes. Users can be notified of new feedback, comments, and new assignments by chat and email. Userback allows administrators to create multiple projects and users, and manage access with project-based restrictions. Feedback can be tracked over time, and by browser, and feedback activity can be used to generate real-time insight into project performance and team productivity.

Pricing starting from:

USD 19.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Userback

  • Users can be notified instantly of new feedback, comments, or assignments by email, Slack and Microsoft Teams.

  • Userback connects with a range of popular bug tracking and project management solutions, including Jira, Trello and Basecamp, to enable integration with existing workflows.

  • The Userback feedback collection widget can be customized to match the branding of the website.

  • Users can draw and write on the screen to pinpoint the specific bug, providing visual feedback on any issues.

  • Users can also provide feedback with a video screen recording.

  • The browser extension can be used to collect feedback from applications or sites when the widget code cannot be installed.
  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English

    Pricing starting from:

    USD 19.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Userback Software - Easily collect feedback from any website or application with video and annotated screenshots.
    Userback Software - Userback's easy-to-use annotation tool makes it easy for users to give contextual feedback from any webpage.
    Userback Software - Easily manage feedback for all your web projects in the same place. Plus you can automatically capture browser and user information to save time when troubleshooting issues.
    Userback Software - Efficiently manage user feedback with customizable workflows.
    Userback Software - Replicate bugs faster with screenshots, video, console logs and more.
    Userback Software - Branded Feedback Portal
    Userback Software - Public Roadmap
    View 8 more
    Userback video
    Userback Software - Easily collect feedback from any website or application with video and annotated screenshots.
    Userback Software - Userback's easy-to-use annotation tool makes it easy for users to give contextual feedback from any webpage.
    Userback Software - Easily manage feedback for all your web projects in the same place. Plus you can automatically capture browser and user information to save time when troubleshooting issues.
    Userback Software - Efficiently manage user feedback with customizable workflows.
    Userback Software - Replicate bugs faster with screenshots, video, console logs and more.
    Userback Software - Branded Feedback Portal
    Userback Software - Public Roadmap

    Features

    Total features of Userback: 51

    • @mentions
    • API
    • Activity Dashboard
    • Alerts/Notifications
    • Assignment Management
    • Audit Trail
    • Backlog Management
    • Bug Tracking
    • Bug/Issue Capture
    • Collaboration Tools
    • Commenting/Notes
    • Configurable Workflow
    • Customer Segmentation
    • Customisable Branding
    • Customisable Forms
    • Customizable Fields
    • Dashboard
    • Feedback Management
    • Idea Management
    • Issue Management
    • Issue Tracking
    • Multi-Language
    • Multiple Projects
    • Negative Feedback Management
    • Prioritization
    • Product Roadmapping
    • Project Management
    • Project Workflow
    • Real Time Analytics
    • Real Time Notifications
    • Real-time Updates
    • Reporting & Statistics
    • Reporting/Analytics
    • Roadmapping
    • Role-Based Permissions
    • Search/Filter
    • Status Tracking
    • Support Ticket Management
    • Survey/Poll Management
    • Surveys & Feedback
    • Tagging
    • Task Board View
    • Task Editing/Updating
    • Task Management
    • Task Tagging
    • Testing/QA Management
    • Third Party Integrations
    • Ticket Management
    • Visual Analytics
    • Widgets
    • Workflow Management

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    Reviews

    Overall rating

    4.8 /5
    (71)
    Value for Money
    4.8/5
    Features
    4.6/5
    Ease of Use
    4.7/5
    Customer Support
    4.8/5

    Already have Userback?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 71
    Fredy P.
    Overall rating
    • Industry: Architecture & Planning
    • Company size: 2-10 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great app for quick feedback requests on images and PDFs

    Reviewed on 30/05/2022

    We needed a way to request design feedback to clients and userback provided the easiest way to do...

    We needed a way to request design feedback to clients and userback provided the easiest way to do it with the "designs" feature, so now is a relatively simple process to create a project and upload a design(jpg or PDF) that we can share with our clients, receive feedback and address it directly. Once the design has been updated we can upload a new version and request feedback again, until we get approval.

    Pros

    Our primary use case is to receive feedback directly over images and PDFs and works great for that.

    And what I like is that I can upload a JPG, to a specific "project" and send a link to a client where they can annotate and comment directly their ideas and upload files if required to complement their notes, that has saved us some back and forth through email.

    Cons

    The annotation tools are a bit limited for our use case, need a "freehand" style tool to increase the accuracy of the feedback we receive.

    Would be great to have the ability to set our custom domain.
    At the moment they offer the option to send email notifications from our own email but they do not have a way to implement DMARC so if using "quarentine" or "reject" you cannot use your email for notification, and need to use the generic userback email.

    Response from Userback

    Thanks so much for the feedback Fredy. Really great to hear that Userback is saving you time when managing the feedback process with your clients.

    Viktor N.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy to use, feedback and collaboration tool

    Reviewed on 24/03/2021

    90% of our usage is to collaborate with clients during web development. Getting feedback on...

    90% of our usage is to collaborate with clients during web development. Getting feedback on designs, and more importantly, using feedback widget on the staging website to get clients feedback and make necessary changes. It makes the process extremely smooth and clients have no trouble using Userback to communicate with us. Saves a lot of time and back and forth emails, when conversations are linked to actual screenshots with clients' notes.

    Pros

    We've used Userback since 2019. First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients. It works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section.

    Cons

    Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features.

    Benjamin S.
    Overall rating
    • Industry: Design
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great for desktop, poor on mobile

    Reviewed on 09/03/2022

    We've drastically improved our review/client feedback process, as well as internal bug tracking and...

    We've drastically improved our review/client feedback process, as well as internal bug tracking and feature logging.

    Pros

    The screen annotation and screen recording features.

    Cons

    Github integration works one way. We need it to go back and forth.

    Adrian C.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Easy and practical to use tool for both bug traking and customer feedback

    Reviewed on 02/03/2022

    Internal and external users are filling in issues easier than before. Having integration to Azure...

    Internal and external users are filling in issues easier than before. Having integration to Azure DevOps helos as well.

    Pros

    Easy to fill in a bug , a feedback or a new feature.
    Good integration with Azure Dev Ops.
    Also, we consider it correct price / quality.

    Cons

    Having posibility to have more lines (Enter) for Desscription field, when adding a bug, would be a nice improvement
    Interface imprivement could be made, for managing issues

    Stewart R.
    Overall rating
    • Industry: Design
    • Company size: 2-10 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Keeps getting better.

    Reviewed on 24/03/2021

    I love how easy it is to get things up and running once I'm ready for clients to provide feedback....

    I love how easy it is to get things up and running once I'm ready for clients to provide feedback. No stuffing around, and it only takes me a minute.
    I don't even send videos to clients show them how to use the tool anymore, they are able to jump right in and start providing feedback without any direction other than 'Press the feedback button'.

    Collaboration on feedback items is a breeze, and notifications come through without issue.

    Really happy with this tool!

    Pros

    - Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go.
    - Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project.
    - Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients.

    Cons

    The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet.

    No issues with actually providing feedback though, that has been a positive experience for clients.

    Showing 5 reviews of 71 Read all reviews

    Userback FAQs

    Below are some frequently asked questions for Userback.

    Userback offers the following pricing plans:

    Solo: $19/month (billed monthly) or $14/month (billed annually) Starter: $79/month (billed monthly) or $59/month (billed annually) Company: $159/month (billed monthly) or $119/month (billed annually) Premium: $289/month (billed monthly) or $217/month (billed annually)

    Userback has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Userback supports the following languages:

    English

    Userback supports the following devices:

    Userback integrates with the following applications:

    Asana, Azure DevOps Server, Basecamp, ClickUp, GitHub, GitLab, Jira, Microsoft Teams, Slack, Teamwork, Trello, WordPress, Wrike, Zapier, Zendesk, monday.com

    Userback offers the following support options:

    Email/Help Desk, Knowledge Base, Chat

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