Userback

Collect fast visual feedback from any website or design.

4.7 /5 (19 reviews) Write a Review!

Userback Overview

What is Userback?

Userback is a cloud-based customer feedback collection and bug tracking platform that provides a solution for website owners, developers, and agencies to collect user feedback from web projects, and manage and share this information with their colleagues. The system enables the collection of real-time feedback directly from websites, with screenshots to pinpoint specific issues and instant notifications.

Userback’s customizable widget can be installed directly in websites, and the API and browser extension also enable feedback collection within web apps or local files. Screenshot capture and the ability to draw and write on the screen enables the collection of highly specific visual feedback from users. Feedback can be tagged, categorized and filtered to prioritize the most serious issues.

Userback integrates with various bug tracking and project management tools, including JIRA, Trello, Basecamp, HipChat, and Slack, so that all required actions relating to feedback can be managed through existing processes. Users can be notified of new feedback, comments, and new assignments by chat (HipChat/Slack/Hangouts) and email. Userback allows administrators to create multiple projects and users, and manage access with project-based restrictions. Feedback can be tracked over time, and buy browser, and feedback activity can be used to generate real-time insight into project performance and team productivity.

Userback Overview

Cost

Starting from
USD 19.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Free for 1 user and 1 project.
Team: $19/month (billed monthly) or $16/month (billed annually).
Agency: $49/month (billed monthly) or $42/month (billed annually).
Corporate: $69/month (billed monthly) or $59/month (billed annually).


Userback Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Easily collect feedback from any website or application with video and annotated screenshots.
Easily manage feedback for all your web projects in the same place. Plus you can automatically capture browser and user information to save time when troubleshooting issues.
Save time by customizing workflows and integrate Userback with tools that you already use.
Userback helps you collect fast visual feedback from any webpage and design.
Userback's easy-to-use annotation tool makes it easy for users to give contextual feedback from any webpage.
Userback video Userback screenshot: Easily collect feedback from any website or application with video and annotated screenshots. Userback screenshot: Easily manage feedback for all your web projects in the same place. Plus you can automatically capture browser and user information to save time when troubleshooting issues. Userback screenshot: Save time by customizing workflows and integrate Userback with tools that you already use. Userback screenshot: Userback helps you collect fast visual feedback from any webpage and design. Userback screenshot: Userback's easy-to-use annotation tool makes it easy for users to give contextual feedback from any webpage.

Userback Reviews

Userback Reviews

Overall rating
4.7
/
5
Excellent
14

Very good
5

Average
0

Poor
0

Terrible
0

Value for Money
4.9
Features
4.6
Ease of Use
4.6
Customer Support
4.8
100% recommended this app
Leonardo W.

Stop the Come and Back Madness. Move to Userback


Verified Reviewer

Clients love it


Serena L.

Silky Smooth UX for both Users and Implementers

Thumbs up


Paul B.

Save all the emails

I can't imagine not having the service going forward.


Verified Reviewer

Life Is Easier With Userback

Experience has been excellent. Although I have had to show some clients how to use the widget, once they figure it out, it works perfectly. Notifications come through, attached images are crystal clear, and my job has gotten so much easier!


Leonardo W.
Industry: Internet
Company size: 2-10 Employees

Stop the Come and Back Madness. Move to Userback

Used Weekly for 6-12 months
Reviewed on 18/07/2019
Review Source: Capterra

Pros

I started using Userback about 6 months ago, and it totally changed our workflow. Before Userback we had to screenshot projects, send to customers, wait for the feedback, make changes, screenshot again. Now multiple this for multiple products and you will suffer with major hair-loss. :/

With Userback, here is the workflow.

1) You install the snippet,
2) Send the link to the customer,
3) The customer takes notes on the screen,
4) You review the notes,
5) Userback will automatically upload to your project management tool, like Basecamp.

It's super simple to use, and even customers that are clueless about technology will thank you.

Make the switch, at eikonikos, we love it!

Cons

I can't point anything negative, maybe, I would request the team to add more integrations.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Internet
Company size: Self Employed

Clients love it

Used Weekly for 1+ year
Reviewed on 07/08/2020
Review Source: Capterra

Pros

A slick way to cut back on unnecessary emails and collect feedback for web design jobs.

Cons

No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Serena L.
Industry: Design
Company size: 2-10 Employees

Silky Smooth UX for both Users and Implementers

Used Daily for 6-12 months
Reviewed on 13/04/2019
Review Source: Capterra

Thumbs up

Pros

Userback is really simple to implement in your web app and start collecting feedback through screen annotations. Though the general usecase for Userback is for web ui design, we used this for our mockups and 3D drawings to communicate with our overseas clients. We ran this tool with our clients and they found it relatively user-friendly and easy to start the feedback/ changes rolling in.

Cons

For the features and price, we've nothing bad to complain about :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Paul B.
Industry: Computer Software
Company size: 2-10 Employees

Save all the emails

Used Weekly for 1+ year
Reviewed on 19/07/2020
Review Source: Capterra

I can't imagine not having the service going forward.

Pros

Having to get feedback from clients can be a tremendous problem. Emails showing up at all hours and having to collate all the information. Once I offered them this service it all just worked. A picture say a thousand words is so true and I could use their system to run through the feedback and make the needed changes. You just mark them as complete and move onto the next one. I’ve been using the software for over a year and have seen changes to the usability. The developer is listening to the feedback.

Cons

At the start it wasn't obvious for the client to understand what they had to do. You also had to click a save button to send through the feedback. This has all be improved over time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: Self Employed

Life Is Easier With Userback

Used Daily for 1-5 months
Reviewed on 01/08/2019
Review Source: Capterra

Experience has been excellent. Although I have had to show some clients how to use the widget, once they figure it out, it works perfectly. Notifications come through, attached images are crystal clear, and my job has gotten so much easier!

Pros

As a web designer/developer, the process of getting final approval and making the small, last-minute corrections has always seemed to take FOREVER! Now, with Userback, I am able to easily add a feedback button and have the customer deliver direct feedback with images in an easy and quick manner.

Deploying this to a website is easy and takes less than a minute (especially with the new Wordpress plugin)

Cons

While not a problem for me, some of my clients have been confused on how to use it. They select the floating button and then don't know what to do. If it had an automatic tooltip or walkthrough popup for first-time use, that could make it easier.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

User recommendation
9.3/10
Based on 19 user ratings
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Userback Pricing

Userback Pricing

Starting from
USD 19.00/month
Free Trial
Free
Subscription
Value for money

Free for 1 user and 1 project.
Team: $19/month (billed monthly) or $16/month (billed annually).
Agency: $49/month (billed monthly) or $42/month (billed annually).
Corporate: $69/month (billed monthly) or $59/month (billed annually).

Free for 1 user and 1 project.
Team: $19/month (billed monthly) or $16/month (billed annually).
Agency: $49/month (billed monthly) or $42/month (billed annually).
Corporate: $69/month (billed monthly) or $59/month (billed annually).

Value for Money
4.9/5
Based on 19 user ratings
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Userback Features

Userback Features

API
Access Control
Activity Dashboard
Analytics
Applications Management
Automatic Notifications
Collaboration Tools
Commenting
Custom Development
Customisable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Permission Management
Real Time Notifications
Reporting & Statistics
Role-Based Permissions
Software Testing Management
Third Party Integration
Workflow Management
Features
4.6/5
Based on 19 user ratings
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Categories

Additional information for Userback

Additional information for Userback

Key features of Userback

  • API
  • Automatic notifications
  • Commenting
  • Customizable widget branding
  • Feedback activity analytics
  • Feedback collection
  • Feedback prioritization
  • Feedback tagging
  • Feedback widget
  • Multi-project support
  • Project management & bug tracking integrations
  • Screenshot capture

Benefits

  • Users can be notified instantly of new feedback, comments, or assignments by email, Slack and Microsoft Teams.

  • Userback connects with a range of popular bug tracking and project management solutions, including Jira, Trello and Basecamp, to enable integration with existing workflows.

  • The Userback feedback collection widget can be customized to match the branding of the website.

  • Users can draw and write on the screen to pinpoint the specific bug, providing visual feedback on any issues.

  • Users can also provide feedback with a video screen recording.

  • The browser extension can be used to collect feedback from applications or sites when the widget code cannot be installed.

  • Userback FAQs

    Userback FAQs

    Below are some frequently asked questions for Userback.

    Q. What type of pricing plans does Userback offer?

    Userback offers the following pricing plans:

    Starting from: USD 19.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Free for 1 user and 1 project. Team: $19/month (billed monthly) or $16/month (billed annually). Agency: $49/month (billed monthly) or $42/month (billed annually). Corporate: $69/month (billed monthly) or $59/month (billed annually).

    Q. What are the main features of Userback?

    Userback offers the following features:

    • API
    • Automatic notifications
    • Commenting
    • Customizable widget branding
    • Feedback activity analytics
    • Feedback collection
    • Feedback prioritization
    • Feedback tagging
    • Feedback widget
    • Multi-project support
    • Project management & bug tracking integrations
    • Screenshot capture

    Q. Who are the typical users of Userback?

    Userback has the following typical customers:

    Small Business, Freelancers, Mid Size Business

    Q. What languages does Userback support?

    Userback supports the following languages:

    English

    Q. What type of pricing plans does Userback offer?

    Userback has the following pricing plans:

    Free, Subscription

    Q. Does Userback support mobile devices?

    We do not have any information about what devices Userback supports

    Q. What other apps does Userback integrate with?

    Userback integrates with the following applications:

    Asana, Basecamp, Basecamp, GitHub, Jira, Slack, Teamwork, Trello, Wordpress, monday.com

    Q. What level of support does Userback offer?

    Userback offers the following support options:

    Knowledge Base, Online Support, Video Tutorials