Userback

Collect fast visual feedback from any website or design.

About Userback

Userback is a cloud-based customer feedback collection and bug tracking platform that provides a solution for website owners, developers, and agencies to collect user feedback from web projects, and manage and share this information with their colleagues. The system enables the collection of real-time feedback directly from websites, with screenshots to pinpoint specific issues and instant notifications.

Userback’s customizable widget can be installed directly in websites, and the API and browser extension also enable feedback collection within web apps or local files. Screenshot capture and the ability to draw and write on the screen enables the collection of highly specific visual feedback from users. Feedback can be tagged, categorized and filtered to prioritize the most serious issues.

Userback integrates with various bug tracking and project management tools, including JIRA, Trello, Basecamp, HipChat, and Slack, so that all required actions relating to feedback can be managed through existing processes. Users can be notified of new feedback, comments, and new assignments by chat (HipChat/Slack/Hangouts) and email. Userback allows administrators to create multiple projects and users, and manage access with project-based restrictions. Feedback can be tracked over time, and buy browser, and feedback activity can be used to generate real-time insight into project performance and team productivity.

Pricing starting from:

USD 9.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Userback

Key benefits of Userback

  • Users can be notified instantly of new feedback, comments, or assignments by email, Slack and Microsoft Teams.

  • Userback connects with a range of popular bug tracking and project management solutions, including Jira, Trello and Basecamp, to enable integration with existing workflows.

  • The Userback feedback collection widget can be customized to match the branding of the website.

  • Users can draw and write on the screen to pinpoint the specific bug, providing visual feedback on any issues.

  • Users can also provide feedback with a video screen recording.

  • The browser extension can be used to collect feedback from applications or sites when the widget code cannot be installed.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English

    Pricing starting from:

    USD 9.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Userback

    Images

    Userback Software - Easily collect feedback from any website or application with video and annotated screenshots.
    Userback Software - Userback's easy-to-use annotation tool makes it easy for users to give contextual feedback from any webpage.
    Userback Software - Easily manage feedback for all your web projects in the same place. Plus you can automatically capture browser and user information to save time when troubleshooting issues.
    Userback Software - Efficiently manage user feedback with customizable workflows.
    Userback Software - Replicate bugs faster with screenshots, video, console logs and more.
    View 6 more
    Userback video
    Userback Software - Easily collect feedback from any website or application with video and annotated screenshots. Userback Software - Userback's easy-to-use annotation tool makes it easy for users to give contextual feedback from any webpage. Userback Software - Easily manage feedback for all your web projects in the same place. Plus you can automatically capture browser and user information to save time when troubleshooting issues. Userback Software - Efficiently manage user feedback with customizable workflows. Userback Software - Replicate bugs faster with screenshots, video, console logs and more.

    Features

    Total features of Userback: 28

    • @mentions
    • API
    • Alerts/Notifications
    • Audit Trail
    • Bug Tracking
    • Collaboration Tools
    • Commenting/Notes
    • Customisable Branding
    • Dashboard
    • Feedback Management
    • Issue Tracking
    • Multiple Projects
    • Negative Feedback Management
    • Prioritization
    • Projections
    • Real Time Analytics
    • Reporting & Statistics
    • Reporting/Analytics
    • Search/Filter
    • Status Tracking
    • Survey/Poll Management
    • Surveys & Feedback
    • Tagging
    • Task Management
    • Third Party Integrations
    • Visual Analytics
    • Widgets
    • Workflow Management

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    Reviews

    Overall rating

    4.9 /5
    (57)
    Value for Money
    4.9/5
    Features
    4.7/5
    Ease of Use
    4.8/5
    Customer Support
    4.9/5

    Already have Userback?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 57
    Viktor N.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy to use, feedback and collaboration tool

    Reviewed on 24/03/2021

    90% of our usage is to collaborate with clients during web development. Getting feedback on...

    90% of our usage is to collaborate with clients during web development. Getting feedback on designs, and more importantly, using feedback widget on the staging website to get clients feedback and make necessary changes. It makes the process extremely smooth and clients have no trouble using Userback to communicate with us. Saves a lot of time and back and forth emails, when conversations are linked to actual screenshots with clients' notes.

    Pros

    We've used Userback since 2019. First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients. It works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section.

    Cons

    Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features.

    Stewart R.
    Overall rating
    • Industry: Design
    • Company size: 2-10 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Keeps getting better.

    Reviewed on 24/03/2021

    I love how easy it is to get things up and running once I'm ready for clients to provide feedback....

    I love how easy it is to get things up and running once I'm ready for clients to provide feedback. No stuffing around, and it only takes me a minute.
    I don't even send videos to clients show them how to use the tool anymore, they are able to jump right in and start providing feedback without any direction other than 'Press the feedback button'.

    Collaboration on feedback items is a breeze, and notifications come through without issue.

    Really happy with this tool!

    Pros

    - Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go.
    - Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project.
    - Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients.

    Cons

    The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet.

    No issues with actually providing feedback though, that has been a positive experience for clients.

    John H.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great bit of kit

    Reviewed on 23/03/2021

    Pros

    Less errors, stress and time wasted. - eases up the process of getting things 100% right - 100% of the time

    Does printed proof as well as apps and websites - so clients are flipping form app to app.

    Integrates with many PM tools - we use clickUp and it works well with this.

    Cons

    Not sure Video took along time to arrive.

    Aisha S.
    Overall rating
    • Industry: Graphic Design
    • Company size: Self Employed
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Rocky start beginning to smooth out...

    Reviewed on 24/03/2021

    Great experience...I really trust software solutions that are hosted in the cloud instead of on my...

    Great experience...I really trust software solutions that are hosted in the cloud instead of on my own via WordPress.

    Pros

    Video feedback is excellent for clients who aren't computer savvy or just can't explain what they need into words.

    Cons

    In the beginning, it was strictly for web mockups. But now, they've not only added the capability for print/digital design, they've also included video feedback.

    Kenton S.
    Overall rating
    • Industry: Education Management
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Userback insights after using it DAILY for the past two years

    Reviewed on 23/03/2021

    We have 15 school websites and Userback has quickly become a critical tool for external and...

    We have 15 school websites and Userback has quickly become a critical tool for external and internal users to provide feedback. Internal staff LOVE the ease of use and improved workflow to provide changes to our websites, especially being able to annotate and add comments directly on pages. From my seat, as the administrator, I LOVE that I no longer have disconnected emails that often lacked key information to make timely changes to content. The process couldn't be easier for all involved. It also solves the need to provide status updates as users can opt to receive notifications.Lastly, I was also able to integrate Userback with Basecamp to streamline tasks. Hands down, Userback lands in the Top 5 applications within our environment.

    Pros

    Userback has been one of the best applications for us, and one of the best purchases in the past two years. We have Userback integrated within our Wordpress websites and Basecamp project management application. The ability to have VISUAL feedback generated from any page has been a major convenience and improvement in our workflow. All stakeholders are able to provide feedback directly from any of our school websites without leaving the website/page, opening email, or using separate screen sharing applications. As an administrator, I receive notifications when feedback has been submitted/updated. I am also able to see everything within the Userback dashboard (each of our websites has its own project so I can quickly see the specific site AND PAGE of the submitted feedback). The latter two components have saved an incredible amount of time in follow up communications and managing tasks related to our websites. I have also been impressed with Userback's evolution of features in its two years of use within our district.

    Cons

    Userback is mostly intuitive. I created a one page guide with screen shots to "walk" end users through the basics. If there was something an onscreen that could do this, that would be helpful. For the tradeoff in all the other areas Userback has saved me, I can handle a simple tutorial.

    Showing 5 reviews of 57 Read all reviews

    Userback FAQs

    Below are some frequently asked questions for Userback.

    Userback offers the following pricing plans:

    • Starting from: USD 9.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Basic $9/month (billed monthly) or $8/month (billed annually). Standard: $39/month (billed monthly) or $34/month (billed annually). Growth: $79/month (billed monthly) or $69/month (billed annually). Premium: Contact us to tailor a plan for your needs.

    Userback has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Userback supports the following languages:

    English

    Userback supports the following devices:

    Userback integrates with the following applications:

    Asana, Basecamp, ClickUp, GitHub, GitLab, Jira, Microsoft Teams, Slack, Teamwork, Trello, WordPress, Wrike, monday.com

    Userback offers the following support options:

    Email/Help Desk, Knowledge Base, Chat

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