Userback

Pros

I started using Userback about 6 months ago, and it totally changed our workflow. Before Userback we had to screenshot projects, send to customers, wait for the feedback, make changes, screenshot again. Now multiple this for multiple products and you will suffer with major hair-loss. :/

With Userback, here is the workflow.

1) You install the snippet,
2) Send the link to the customer,
3) The customer takes notes on the screen,
4) You review the notes,
5) Userback will automatically upload to your project management tool, like Basecamp.

It's super simple to use, and even customers that are clueless about technology will thank you.

Make the switch, at eikonikos, we love it!

Cons

I can't point anything negative, maybe, I would request the team to add more integrations.

Pros

Having to get feedback from clients can be a tremendous problem. Emails showing up at all hours and having to collate all the information. Once I offered them this service it all just worked. A picture say a thousand words is so true and I could use their system to run through the feedback and make the needed changes. You just mark them as complete and move onto the next one. I’ve been using the software for over a year and have seen changes to the usability. The developer is listening to the feedback.

Cons

At the start it wasn't obvious for the client to understand what they had to do. You also had to click a save button to send through the feedback. This has all be improved over time.

Pros

Userback is really simple to implement in your web app and start collecting feedback through screen annotations. Though the general usecase for Userback is for web ui design, we used this for our mockups and 3D drawings to communicate with our overseas clients. We ran this tool with our clients and they found it relatively user-friendly and easy to start the feedback/ changes rolling in.

Cons

For the features and price, we've nothing bad to complain about :)

Pros

The ability to implement the feedback widget on any website is priceless. The ability to use the product on any site on the web using the chrome extension has been a surprising bonus. My clients can use Userback to comment on other websites to point out what ideas they like.

Cons

I would like to be able to move a feedback item from 1 client to another because sometimes I add something to the wrong project using the Chrome extension.

Pros

As a web designer/developer, the process of getting final approval and making the small, last-minute corrections has always seemed to take FOREVER! Now, with Userback, I am able to easily add a feedback button and have the customer deliver direct feedback with images in an easy and quick manner.

Deploying this to a website is easy and takes less than a minute (especially with the new Wordpress plugin)

Cons

While not a problem for me, some of my clients have been confused on how to use it. They select the floating button and then don't know what to do. If it had an automatic tooltip or walkthrough popup for first-time use, that could make it easier.