--- description: Learn more about JumpCloud Directory Platform. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: JumpCloud Directory Platform Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Mobile Device Management Software](/directory/613/mobile-device-management/software) > [JumpCloud Directory Platform](/software/114127/jumpcloud-daas) # JumpCloud Directory Platform Canonical: https://www.getapp.com.au/software/114127/jumpcloud-daas Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/114127/jumpcloud-daas?page=2) > JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere. > > Verdict: Rated **4.6/5** by 264 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of JumpCloud Directory Platform Securely manage and connect user identities to multiple IT resources including systems, applications, networks, and files, regardless of platform, protocol, provider, or location. Eliminate the insecure practice of sharing passwords and SSIDs, and integrate WiFi and VPN appliances to leverage each users’ individual credentials and group membership for appropriate authorization. Get access to system management capabilities from a single browser-based admin console. Enforce policies, execute ad-hoc scripts, authenticate users, and set password requirements. Streamline authentication and authorization for web and on-premises applications with JumpCloud’s SAML 2.0 and LDAP protocols, including additional IT resources such as printers and phone directories. Connect NAS appliances, Samba file servers, and cloud storage to JumpCloud’s virtual LDAP service to secure access to users' files, home directories, and other data assets. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 264 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: JumpCloud - **Location**: Boulder, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 3.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: The platform offers 18% discount on annual billing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, Spanish - **Available Countries**: Australia, Belgium, Brazil, Canada, China, Denmark, France, Germany, India, Ireland, Japan, Malaysia, Mexico, Netherlands, Norway, Philippines, Poland, Singapore, Sweden, Switzerland and 3 more ## Features - API - Access Certification - Access Control - Access Controls/Permissions - Access Management - Active Directory Integration - Activity Dashboard - Activity Monitoring - Activity Tracking - Administrative Reporting - Alerts/Notifications - Anomaly/Malware Detection - App Management - Application Access Control - Application Management - Application Security - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Management ## Integrations (7 total) - Dropbox Business - GitHub - Google Workspace - Marketo Engage - Microsoft 365 - Salesforce Sales Cloud - Slack ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Mobile Device Management Software](https://www.getapp.com.au/directory/613/mobile-device-management/software) ## Related Categories - [Mobile Device Management Software](https://www.getapp.com.au/directory/613/mobile-device-management/software) - [Unified Endpoint Management (UEM) Software](https://www.getapp.com.au/directory/3787/unified-endpoint-management-uem/software) - [MSP Software](https://www.getapp.com.au/directory/645/managed-service-providers-msp/software) - [Compliance Software](https://www.getapp.com.au/directory/243/compliance/software) - [Cloud Management Software](https://www.getapp.com.au/directory/347/cloud-integration/software) ## Alternatives 1. [Rippling](https://www.getapp.com.au/software/112141/rippling) — 4.9/5 (4614 reviews) 2. [NinjaOne](https://www.getapp.com.au/software/108129/ninjarmm) — 4.7/5 (282 reviews) 3. [ManageEngine Endpoint Central](https://www.getapp.com.au/software/103857/manageengine-desktop-central) — 4.6/5 (1485 reviews) 4. [Iru](https://www.getapp.com.au/software/130527/kandji) — 4.9/5 (477 reviews) 5. [Action1](https://www.getapp.com.au/software/2048001/action1-rmm) — 4.9/5 (237 reviews) ## Reviews ### "A management platform with incredible features – and some downfalls" — 4.0/5 > **Ella** | *2 November 2021* | Internet | Recommendation rating: 7.0/10 > > **Pros**: The parts that work well in JumpCloud are amazing. The best feature, in my opinion, is the local user account management on computers. Being able to remotely reset a password, add a new account, or shut down an account instantly is something that no other SaaS offering can match at this level. > > **Cons**: There are some pretty big gaps in features and functionality. No smart user or computer groups. No FileVault key rotation. Software deployment leaves a lot to be desired. > > JumpCloud is an interesting product in that it's a bit of an all-or-nothing situation. For companies that half-way commit to implementing JumpCloud, it's terrible and confusing. But for the companies I've worked with that have fully committed to making JumpCloud their source of truth for identity management, computer account management, and SSO, it's been great. ----- ### "Network Security Specialist" — 5.0/5 > **Siyavosh** | *11 December 2025* | Financial Services | Recommendation rating: 6.0/10 > > **Pros**: Our experience with the user and device management features has been excellent. The controls are intuitive, reliable, and give us full visibility into our environment. We’re able to manage users, enforce security policies, and oversee devices with ease, which has significantly improved our operational efficiency. > > **Cons**: I wish the patch management capabilities were more robust. At the moment, it does not support custom applications, and the range of supported applications is limited. This makes it difficult to fully cover our patching requirements and maintain the level of compliance we need. ----- ### "It’s great when it works" — 3.0/5 > **Liz** | *11 July 2025* | Computer Hardware | Recommendation rating: 2.0/10 > > **Pros**: I like that it provides secure access to the different platforms we use at our company and that it has a mobile option. > > **Cons**: I do not like what happens after passwords have been reset. A lot of the programs we access via JumpCloud no longer allow automatic access. > > I think it’s great when it works and when you’re not being inconveniently locked out. At times even when asking for permission via mobile device there are kinks that don’t allow notifications to come through even though notifications are fully enabled. ----- ### "JumpCloud enables remote Workforce" — 5.0/5 > **Idan** | *21 December 2021* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: I like the flexibility in deployment and can use the features at my own pace. For example, integrating JumpCloud to manage Google Workspace while retaining Google Sign-In keeps the employee experience the same while allowing my IT teams to manage the workforce more efficiently. Another feature that I find most valuable is the device management solution, specifically Windows. We can deploy and control systems in seconds from anywhere in the world. > > **Cons**: Directory Insights, a valuable tool for me, is still not polished enough. I would love to see more filtering, custom query building, reporting, and the ability to create alerts. > > The problem that I'm solving is inherent in how we built our business. We have offices around the world, work from anywhere culture, and many cloud bases "as-a-service" solutions that allow us to be agile. JumpCloud allows our IT to be more agile. ----- ### "Great tool that keeps getting better\!" — 4.0/5 > **Kevin** | *10 December 2025* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Learning to use JumpCloud is extremely simple. I have utilized JumpCloud at two different companies now, and in both instances I have been able to adapt quickly and implement the features that I expect. Additionally, working with our account team at JumpCloud is almost certainly the best experience I've ever had with a vendor. Overall, our experience with JumpCloud has been fantastic, and whenever we do have issues that we surface to our account team, they are quick to respond and resolve our issues. > > **Cons**: There are times where I encounter a feature that is missing that really should be there. This can be frustrating at times, but usually we can find a workaround. Another con to using JumpCloud, especially as an IdP, is that most vendors do not have out-of-box support for JumpCloud, and sometimes we lack features as a result. > > I have used JumpCloud at two companies; my current company, as well as my previous. In my previous role, I stood JumpCloud up from scratch with no existing infrastructure in place for SSO, MDM, etc. In my current role, we had an existing instance that was heavily utilized. In both instances, working with JumpCloud has been a breeze. ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.com.au/software/114127/jumpcloud-daas?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/114127/jumpcloud-daas) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data