About JumpCloud Directory Platform

JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere. JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group.

With tools to help centralize and simplify identity management, JumpCloud enables organizations to manage multiple systems from a single, browser-based admin console, regardless of their location. System management features help ensure that the various workstations, laptops, and servers (whether Windows, Mac, or Linux) within the environment are uniformly under control and compliant through a complete set of security tools. Organizations can provide user access across all system endpoints, manage permission settings, and enforce secure password policies.

Organizations are able to integrate their WiFi and VPN devices using JumpCloud’s RADIUS-as-a-Service to provide an additional method of authenticating users across services and clients. With the platform’s SAML 2.0 and LDAP-based Single Sign-On protocols, users can streamline authorization and authentication for both web and on-premises applications, including IT resources such as phone directories and printers. Group-based access controls can be associated to specific groups of individuals, and allow administrators to add or remove user access with a single click.

Pricing starting from:

USD 2.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of JumpCloud Directory Platform

  • Securely manage and connect user identities to multiple IT resources including systems, applications, networks, and files, regardless of platform, protocol, provider, or location.

  • Eliminate the insecure practice of sharing passwords and SSIDs, and integrate WiFi and VPN appliances to leverage each users’ individual credentials and group membership for appropriate authorization.

  • Get access to system management capabilities from a single browser-based admin console. Enforce policies, execute ad-hoc scripts, authenticate users, and set password requirements.

  • Streamline authentication and authorization for web and on-premises applications with JumpCloud’s SAML 2.0 and LDAP protocols, including additional IT resources such as printers and phone directories.

  • Connect NAS appliances, Samba file servers, and cloud storage to JumpCloud’s virtual LDAP service to secure access to users' files, home directories, and other data assets.
  • Business size

    S M L

    Deployment

    • Cloud-based
    • On-premises

    Markets

    Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United States

    Supported Languages

    English

    Pricing starting from:

    USD 2.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    JumpCloud Directory Platform Software - JumpCloud supports single sign-on to a selection of leading SaaS applications
    JumpCloud Directory Platform Software - Manage an organization's fleets of Windows, Mac, and Linux workstations, laptops, and servers, regardless of their location
    JumpCloud Directory Platform Software - Gain system management capabilities, all from one browser-based admin console
    JumpCloud Directory Platform Software - Manage and control all of the organization's users via JumpCloud's SaaS-based dashboard
    JumpCloud Directory Platform Software - Group-based access to Samba servers
    JumpCloud Directory Platform Software - Import user accounts from O365 with JumpCloud’s Office 365 directory integration
    View 7 more
    JumpCloud Directory Platform video
    JumpCloud Directory Platform Software - JumpCloud supports single sign-on to a selection of leading SaaS applications
    JumpCloud Directory Platform Software - Manage an organization's fleets of Windows, Mac, and Linux workstations, laptops, and servers, regardless of their location
    JumpCloud Directory Platform Software - Gain system management capabilities, all from one browser-based admin console
    JumpCloud Directory Platform Software - Manage and control all of the organization's users via JumpCloud's SaaS-based dashboard
    JumpCloud Directory Platform Software - Group-based access to Samba servers
    JumpCloud Directory Platform Software - Import user accounts from O365 with JumpCloud’s Office 365 directory integration

    Features

    Total features of JumpCloud Directory Platform: 48

    • API
    • Access Certification
    • Access Control
    • Access Controls/Permissions
    • Access Management
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Application Access Control
    • Application Management
    • Application Security
    • Asset Lifecycle Management
    • Authentication
    • Automated Scheduling
    • Compliance Management
    • Credential Management
    • Dashboard
    • Data Security
    • Encrypted Password Storage
    • Endpoint Management
    • File Management
    • HIPAA Compliant
    • ISO Compliance
    • IT Asset Management
    • IT Reporting
    • Issue Auditing
    • Log Management
    • Maintenance Scheduling
    • Multi-Factor Authentication
    • Password Management
    • Patch Management
    • Policy Creation
    • Policy Management
    • Privileged Account Management
    • Remote Access Management
    • Remote Access/Control
    • Remote Monitoring & Management
    • Reporting/Analytics
    • Sarbanes-Oxley Compliance
    • Scheduling
    • Self Service Portal
    • Self-Service Access Request
    • Single Sign On
    • Third Party Integrations
    • User Activity Monitoring
    • User Management
    • User Provisioning
    • Virtual Machine Monitoring

    Alternatives

    Okta

    4.7
    #1 Alternative to JumpCloud Directory Platform
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    Microsoft Azure

    4.6
    #2 Alternative to JumpCloud Directory Platform
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    OneLogin

    4.7
    #3 Alternative to JumpCloud Directory Platform
    OneLogin’s cloud based identity management platform provides secure single sign-on, multi-factor authentication and...

    Jamf Pro

    4.7
    #4 Alternative to JumpCloud Directory Platform
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    Reviews

    Overall rating

    4.7 /5
    (188)
    Value for Money
    4.5/5
    Features
    4.4/5
    Ease of Use
    4.6/5
    Customer Support
    4.6/5

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    Showing 5 reviews of 188
    Diana
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great LDAP solutions for small businesses

    Reviewed on 07/10/2019

    Small businesses that need to become more operational mature in handling their staff and managing...

    Small businesses that need to become more operational mature in handling their staff and managing users but maybe can't afford an on premise Windows server or want to keep everything in the cloud - this is where JumpCloud reigns supreme.

    Pros

    The price is probably number 1 thing i like! Free for under 10 users. A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow. Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer.

    Cons

    No customer service for the free licenses - I get why, but I don't have to like it. It would be less annoying if the knowledgebase was a bit streamlined better. Can be difficult to find How-To information. Usually the article is there but is not intuitive and easy to find.

    Alternatives Considered

    Microsoft Azure and Okta

    Reasons for Switching to JumpCloud Directory Platform

    Way more streamlined and easier to use then Azure Active Directory. Okta I hear is great for SSO but doesn't do what JumpCloud does when it comes to LDAP integrations, at least from what I could see.
    Trevor
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Look out Microsoft AD...

    Reviewed on 02/11/2021

    I was hired into my organization to bring on a directory platform and consolidate our IT practices...

    I was hired into my organization to bring on a directory platform and consolidate our IT practices among users and computers. I came from a microsoft active directory shop, but my new company was not interested in AD. That was a seemingly tall task, until I found JumpCloud. I thoroughly enjoy coming into work and using jumpcloud to build the next era of our IT practices and procedures. We are primarily focused on SSO at the moment, and that is proving to be very simple to configure. I am looking forward to getting devices managed with JC in the next coming months using their pre-defined policies, as well as their command runner feature and powershell module. JumpCloud will soon be a serious competitor to Microsoft's admin suite, and I am very happy to be on board.

    Pros

    SSO integrations are incredibly easy to configure, no matter if you are using a prebuilt configuration or need to make a custom connector. Having SSO, LDAP, Radius, MFA in the same platform as device authentication and configuration policies is something I have not found outside of Microsoft AD and JumpCloud. There are remote management and monitoring tools out there that claim to do these things, but so far JumpCloud has proven to be incredibly simple. I am constantly amazed that my tests just work within the first few tries. I am used to Microsoft environments where testing gets very tedious and gives minimal feedback on how to make things work. JumpCloud supports MacBooks like a champion. If your office is heavily invested in MacBooks, and you are looking for an easy way to centrally manage authentication and hardening, JumpCloud is the tool for you. By far my favorite feature is "Submit an idea" right in the admin console. You get the sense that they really care about their admins and want to make a tool that is always getting better.

    Cons

    1) No nested user groups! I feel this is essential for identity and access governance.
    2) The device policies that they have available cover a lot of the base security hardening needs, but I am excited to see just how much of the various supported OS jumpcloud will eventually be able to tap into. I would love to see JC mirror Active Directory Group Policies as much as possible, and continue to get more configurations added for MacOS.
    3) iOS and Android devices are not able to be managed by JumpCloud, but I have been told this is coming by the end of 2021/early 2022.
    4) Only TOTP MFA is supported for the admin console, and after getting SSO set up on a lot of tools the pain of that is getting to me, but I know they are working on this feature as well.
    5) I personally believe that a remote desktop tool would make JumpCloud the king of IT tools.

    Alternatives Considered

    Jamf Pro, Google Workspace, Workspace ONE, Okta and Kaseya VSA

    Reasons for Choosing JumpCloud Directory Platform

    The criteria for my search was an IDP for SSO. Device management was a nice-to-have, down-the-road goal, and Microsoft AD was off the table. After finding JumpCloud it was a breeze to convince my higher-ups that Device Management could and should be a top priority along with identity and SSO. We were using Jamf for Macs, and had no central management for Windows devices. With jumpcloud those are all in one place.

    Switched From

    Jamf Pro

    Reasons for Switching to JumpCloud Directory Platform

    Simple: Identity, access, device management all in one platform. Okta - only Identity. If you want to manage devices you need to integrate another platform. We wanted one tool. Jamf - No Windows support, no identity or access management. Google Workspace - No laptop support. Workspace One - Not an actual identity provider, device management was not as simple as JumpCloud. Kaseya - Clunky, heavily dependent on computers being tied to a domain, which we don't have.
    Michael
    Overall rating
    • Industry: Entertainment
    • Company size: 2-10 Employees
    • Used Monthly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Support is the real MVP at JumpCloud!

    Reviewed on 22/07/2022

    I was using JumpCloud LDAP for a Company's many IT devices and providing staff permissions and...

    I was using JumpCloud LDAP for a Company's many IT devices and providing staff permissions and access to several intranet websites via single-sign-on. I very much appreciated the 10 free users, as this made it possible to configure the environment fully at a micro-scale for no cost, before onboarding our entire team. While I could have provided LDAP and SSO from on-premise infrastructure, JumpCloud provided an entry point into this ecosystem that was relatively new to me and also the security and stability of knowing that our business-necessary services would remain accessible in case of an on-premise server error.

    Pros

    JumpCloud has excellent support. I was using JumpCloud's LDAP as a service and encountered an issue early on where I suddenly could not view my tenants. Normally, this would be a negative thing, but Support quickly diagnosed the issue as being on their end, and escalated my ticket, at 2 AM Eastern. Knowing it was out of my control and assuming that our services would just start working again when it was resolved, I went to bed and woke up to an email from my support tech. The email had been sent one hour later and informed me the issue should be resolved and to please try again. It worked flawlessly from then on, and I only stopped using it because the business I was integrating it into announced it was closing. Will definitely use JumpCloud again next time I need SSO.

    Cons

    I found the JumpCloud interface confusing at times. Accessing a Tennant locked me into viewing only that tenant's data and enabled services, which became an issue as I was trying to activate certain services on that tenant and could find no way to do that from the Master Administrator interface. I would love to see more in-depth instructional videos on their YouTube, as these seem like common things to need to do. Still, considering the responsiveness of support, if the project had not shut down I'm sure I would have been able to learn the interface fairly quickly.

    Danny
    Overall rating
    • Industry: Design
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Works well until it doesn't, then it'll take a long time to get right.

    Reviewed on 02/11/2021

    Pros

    Seamless, Platform agnostic SSO and User account management. Cloud LDAP Sync to MS and Google. Does what it says on the tin, Managing Admin and User access is a breeze as is tracking our company assets while working from home. Highly portable (our workforce all WFH as primary place of work since Covid).

    Cons

    Mac installer is a bit temperamental. Console on mobile is not responsive.
    Clears saved payment details without warning.
    Customer Service takes ages (no international support outside US business hours), we had our account suspended and it took over 5 days to get access to our businesses IT SSO.

    Reasons for Switching to JumpCloud Directory Platform

    Fulfilled the MDM and SSO requirements of the business
    Idan
    Overall rating
    • Industry: Facilities Services
    • Company size: 501-1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    JumpCloud enables remote Workforce

    Reviewed on 21/12/2021

    The problem that I'm solving is inherent in how we built our business. We have offices around the...

    The problem that I'm solving is inherent in how we built our business. We have offices around the world, work from anywhere culture, and many cloud bases "as-a-service" solutions that allow us to be agile. JumpCloud allows our IT to be more agile.

    Pros

    I like the flexibility in deployment and can use the features at my own pace. For example, integrating JumpCloud to manage Google Workspace while retaining Google Sign-In keeps the employee experience the same while allowing my IT teams to manage the workforce more efficiently. Another feature that I find most valuable is the device management solution, specifically Windows. We can deploy and control systems in seconds from anywhere in the world.

    Cons

    Directory Insights, a valuable tool for me, is still not polished enough. I would love to see more filtering, custom query building, reporting, and the ability to create alerts.

    Alternatives Considered

    Okta

    Reasons for Switching to JumpCloud Directory Platform

    Ease of onboarding, price, support experience, feature and delivery road-map.
    Showing 5 reviews of 188 Read all reviews

    JumpCloud Directory Platform FAQs

    Below are some frequently asked questions for JumpCloud Directory Platform.

    JumpCloud Directory Platform offers the following pricing plans:

    Entry level: $2/user For complete pricing please visit: https://jumpcloud.com/pricing

    JumpCloud Directory Platform has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    JumpCloud Directory Platform supports the following languages:

    English

    JumpCloud Directory Platform supports the following devices:

    JumpCloud Directory Platform integrates with the following applications:

    Dropbox Business, GitHub, Google Workspace, Marketo Engage, Microsoft 365, Salesforce Sales Cloud, Slack, VMware AirWatch

    JumpCloud Directory Platform offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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