--- description: Learn more about EngageBay CRM. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: EngageBay CRM Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [EngageBay CRM](/software/113999/engagebay-marketing) # EngageBay CRM Canonical: https://www.getapp.com.au/software/113999/engagebay-marketing Page: 1 / 38\ Next: [Next page](https://www.getapp.com.au/software/113999/engagebay-marketing?page=2) > AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. > > Verdict: Rated **4.6/5** by 910 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of EngageBay CRM Automate all marketing processes and sales funnels in minutes through a complete suite of marketing tools available through a simple integrated software. Convert web visitors into leads by creating custom web forms and landing pages. Capture contact information with forms that pop-up as a web visitor opens or leaves the page, and offer subscription opt-ins with requests for email addresses. Get complete view of every customer within EngageBay by tracking every communication. Access all emails exchanged, calls made and track all web visitor activity to gain meaningful insights. Create marketing campaigns using one of the pre-built EngageBay templates, which can be customized to fit with company branding, or create email campaigns from scratch using the drag \& drop, WYSIWYG editor. Use the reporting module to generate reports and analytics on sales figures, and customize reports to analyze data in a meaningful way. Reports can also be generated on engagement in order to identify which marketing content is performing well. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 910 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: EngageBay - **Location**: Mountain House, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: USD 14.99 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Basic: $14.99/user/ month (paid monthly) or $12.29/user/month (paid yearly) or $10.79/user/month (paid biennially) Growth: $49.99/user/month (paid monthly) or $40.99/user/ month (paid yearly) or $35.99/user/month (paid biennially) Pro: $79.99/user/month (paid monthly) or $65.59/user/ month (paid yearly) or $57.59/user/month (paid biennially) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - A/B Testing - API - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Auto Update - Automated Publishing - Automated Responses - Automated Routing - Automated Scheduling - Automatic Call Distribution - Automatic Outbound Dialer - Autoresponders ## Integrations (32 total) - BulkSMS - CallHippo - Docusign - Exotel - Google Contacts - Google Drive - Gravity Forms - Gupshup - HubSpot CRM - Intercom - Jotform - JustCall - LinkedIn for Business - Mailchimp - Mailgun ... and 17 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) - [Sales Force Automation Software](https://www.getapp.com.au/directory/338/sales-force-automation/software) - [Email Marketing Software](https://www.getapp.com.au/directory/307/email-marketing/software) - [Marketing Automation Software](https://www.getapp.com.au/directory/308/marketing-automation/software) - [Landing Page Software](https://www.getapp.com.au/directory/591/landing-page/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.com.au/software/102533/hubspot-crm) — 4.5/5 (4482 reviews) 2. [Zoho CRM](https://www.getapp.com.au/software/9908/zoho-crm) — 4.3/5 (6994 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.com.au/software/142099/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18806 reviews) 5. [Kylas Sales CRM](https://www.getapp.com.au/software/2052749/kylas) — 4.8/5 (622 reviews) ## Reviews ### "The All in One Solution I don't want to miss" — 5.0/5 > **Rémy** | *18 December 2024* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: EngageBay is a powerful, affordable all-in-one tool for SMBs, combining CRM, marketing, and customer support seamlessly. It's user-friendly with robust automation features, but reporting could be more advanced. Great value for the price, especially for small teams looking to scale efficiently. > > **Cons**: I am a huge fan of it. There are no downsides. ----- ### "EngageBay - The only CRM you need" — 5.0/5 > **Yashwanth** | *9 December 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: It is really easy to use CRM\! Would recommend this to any user. > > **Cons**: I didn't like the UI of the platform initially, but it proved to be very efficient > > It is a quite good and satisfying CRM out of all the platforms out there\! ----- ### "Look elsewhere" — 1.0/5 > **Rob** | *28 November 2024* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Combines marketing automation, CRM, and ticketing system. > > **Cons**: Nothing is straightforward, there are numerous bugs and poor design decisions, ticket views are unreliable (sometimes do not show all matches\!). > > We have had continual problems trying to be productive using this service. Nothing is straighforward and there are strange side effects and bugs. Online documtation is very poor, so you have to ask almost everything via support. Support chat is fast but low quality. Support tickets are better but they close them without resolving anything so you have to keep bugging them. The most disappointing feature was automations, where they have only limited things that can trigger an automation and limited choices for what the automation can do. You can have multiple automations but there is no priority between them so you end up having to just have one very large one. Not designed or implemented well. It is completely unacceptable that customer support tickets in the Support section are not reliably showing up in saved views. Sounds good on paper but in practice it is not there. Look elsewhere. ----- ### "A Learning Curve with a Positive Outcome" — 5.0/5 > **Tayfun** | *21 May 2025* | Retail | Recommendation rating: 5.0/10 > > **Pros**: EngageBay has shown a strong commitment to improving their platform and supporting their users. Although I faced challenges initially with setup and functionality, the team has been responsive and open to feedback. I appreciate the continuous updates and enhancements being made to the software. The pricing is very competitive for the range of features offered. > > **Cons**: The onboarding process was initially confusing, and I encountered issues that made it difficult to get started. However, with time, guidance from the support team helped me overcome those hurdles. A clearer refund policy and more transparent support around that would improve the overall experience. > > My experience with EngageBay started off rocky, and I initially questioned the guarantees offered. However, over time and through continued communication with the company, I’ve come to appreciate their efforts and the value of the software. While not perfect out of the box, EngageBay is evolving — and with a bit of patience, it can be a strong solution, especially for those seeking an affordable all-in-one marketing and CRM tool. ----- ### "Best CRM at reasonable price" — 5.0/5 > **Satou** | *20 January 2026* | Mechanical or Industrial Engineering | Recommendation rating: 9.0/10 > > **Pros**: The CRM, email marketing, sequences work smoothly together. The email sequences and campaigns are easy to create with rich templates which saves time. Pricing is also very less compared to other tools in the market > > **Cons**: It lacks advanced analytics and reporting and the mobile app lacks all the features making it difficult to access anywhere ----- Page: 1 / 38\ Next: [Next page](https://www.getapp.com.au/software/113999/engagebay-marketing?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/113999/engagebay-marketing) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data