BeyondTrust

BeyondTrust

Secure remote access software

4.6/5 (1414 reviews)

BeyondTrust Overview

What is BeyondTrust?

BeyondTrust Remote Support (formerly Bomgar Remote Support) enables the provision of instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Support requests can be initiated through the custom-branded support portal, BeyondTrust Buttons, or Windows applications, and users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools, and skills-based routing aim to improve technician efficiency. To manage compliance, all session activity is automatically recorded and can be monitored in real-time, and users can produce detailed audit logs and attestation reports. For GDPR compliance, BeyondTrust can automatically obtain and capture end user consent before remote support sessions begin.

BeyondTrust is the leader in Privileged Access Management and secure remote access solutions. The company has more than 20,000 customers worldwide and was acquired by Bomgar in 2018. BeyondTrust is privately owned and headquartered in Atlanta, GA with offices and channel partners around the world.

BeyondTrust Overview

Cost

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact BeyondTrust to request pricing information.


BeyondTrust Features

Devices
Business size
S M L
Markets
Australia, Canada, Europe, Germany, Latin America and 3 others, Middle-East and Africa, United Kingdom, United States
Supported Languages
Dutch, English, French, German

Screenshots

BeyondTrust screenshot:
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BeyondTrust Reviews

BeyondTrust Reviews

Overall rating
4.6
/
5
Excellent
923

Very good
405

Average
77

Poor
8

Terrible
1

Value for Money
4.3
Features
4.5
Ease of Use
4.5
Customer Support
4.5
94% recommended this app
Ivan M.

Support software done right

Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.


Eric D.

REMOTE ACCESS

Very efficient and dependable product. With 98 + up time.


Diana D.

Bomgar review

It was okay but not great. Manageable I would say. None the less it's still better than webex remote..


Graham F.

Bomgar - Great Tool for Remote Support

Remote Support from Bomgar is our main tool we use to provide support to our end users. Because it is easy to use on both sides we have not looked anywhere else. Cost is great too.


Robert S.

Best Remote for Corp Support

Great remote support. Connects to Mac and PC easily.


Ivan M.
Industry: Computer Software
Company size: 13-50 Employees

Support software done right

Used Weekly for 1+ year
Reviewed on 21/01/2020
Review Source: Capterra

Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.

Pros

It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.

Cons

It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Eric D.
Industry: Accounting
Company size: Self Employed

REMOTE ACCESS

Used Daily for 2+ years
Reviewed on 26/05/2020
Review Source: Capterra

Very efficient and dependable product. With 98 + up time.

Pros

Bomgar allows you to access clients systems with ease and stability. The product comes in a number of setups and technical support is superb.

Cons

The security certificate process when you have your own appliance can be dicey but it's still the best way to secure your customers have safe and secure remote access.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Diana D.
Industry: Financial Services
Company size: 5,001-10,000 Employees

Bomgar review

Used Daily for 1+ year
Reviewed on 03/03/2020
Review Source: Capterra

It was okay but not great. Manageable I would say. None the less it's still better than webex remote..

Pros

It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.

Cons

Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Graham F.
Industry: Information Technology & Services
Company size: 201-500 Employees

Bomgar - Great Tool for Remote Support

Used Daily for 2+ years
Reviewed on 13/02/2020
Review Source: Capterra

Remote Support from Bomgar is our main tool we use to provide support to our end users. Because it is easy to use on both sides we have not looked anywhere else. Cost is great too.

Pros

It is very easy to use for our end users so they can get can get connected to our support team and the ability to elevate privileges makes resolving their issues remotely much easier. In app chat is also a nice feature that comes in handy when working with our end users.

Cons

There is very little to not like. It is easy to use and we have not experienced any outages or issues in the time we have been using it.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Robert S.
Industry: Newspapers
Company size: 1,001-5,000 Employees

Best Remote for Corp Support

Used Daily for 2+ years
Reviewed on 16/04/2020
Review Source: Capterra

Great remote support. Connects to Mac and PC easily.

Pros

I found that this software/server package is the best and easiest software for Corporate use.

Cons

Yearly renewal might be a little high for smaller companies.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.6/10
Based on 1,414 user ratings
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BeyondTrust Pricing

BeyondTrust Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact BeyondTrust to request pricing information.

Contact BeyondTrust to request pricing information.

Value for Money
4.3/5
Based on 1,414 user ratings
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BeyondTrust Features

BeyondTrust Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Audit Trail
Auditing
Authentication
Compliance Management
Monitoring
Password Management
Policy Management
Real Time Monitoring
Reporting & Statistics
SSL Security
Secure Data Storage
Single Sign On
Third Party Integration
Two-Factor Authentication
User Management
Features
4.5/5
Based on 1,414 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for BeyondTrust

Additional information for BeyondTrust

Key features of BeyondTrust

  • API
  • Annotations
  • App to app credential security
  • Audit log
  • Automatic access logging
  • Automatic activity recording
  • Branded portal
  • Canned scripts
  • Chat
  • Compliance management
  • Continuous discovery
  • End-of-sessions surveys
  • Escalation
  • External directory integrations
  • GDPR compliance
  • IT asset management
  • ITSM & SIEM integrations
  • Identity management
  • Incoming call management
  • Inconsistency remediation
  • Interdependency tracking
  • Multi-device support
  • Native two-factor authentication (2FA)
  • Password randomization
  • Privileged identity rotation
  • Remote access
  • Remote control
  • Remote mobile device camera sharing
  • Remote support
  • Role & permission management
  • Screen sharing
  • Secure password storage
  • Service account management
  • Session forensics
  • Session recording
  • Session transfer
  • Skills-based routing
  • Super-user login accounts
  • Support invitations
  • Ticket/issue tracking
  • Unattended access
  • User & group management
  • Watermarking

Benefits

  • BeyondTrust Remote Support allows users to view customers’ screens and react through the remote desktop, enabling the troubleshooting of issues on and off of corporate networks through screen sharing, remote control, unattended access, file sharing, and mobile device camera sharing.

  • Flexible deployment and licensing options reduce management overhead and total cost of
    ownership.

  • Controlled, secure, fast and flexible connection to and from any platform or device, while utilizing
    existing security and operational tools.

  • Eliminate VPN for vendors, while delivering granular permissions and a centralized tamper-proof
    audit trail for reporting to reduce risk.

  • Automate the injection of session credentials without exposing them to reduce risk.

  • BeyondTrust FAQs

    BeyondTrust FAQs

    Below are some frequently asked questions for BeyondTrust.

    Q. What type of pricing plans does BeyondTrust offer?

    BeyondTrust offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact BeyondTrust to request pricing information.

    Q. What are the main features of BeyondTrust?

    BeyondTrust offers the following features:

    • API
    • Annotations
    • App to app credential security
    • Audit log
    • Automatic access logging
    • Automatic activity recording
    • Branded portal
    • Canned scripts
    • Chat
    • Compliance management
    • Continuous discovery
    • End-of-sessions surveys
    • Escalation
    • External directory integrations
    • GDPR compliance
    • IT asset management
    • ITSM & SIEM integrations
    • Identity management
    • Incoming call management
    • Inconsistency remediation
    • Interdependency tracking
    • Multi-device support
    • Native two-factor authentication (2FA)
    • Password randomization
    • Privileged identity rotation
    • Remote access
    • Remote control
    • Remote mobile device camera sharing
    • Remote support
    • Role & permission management
    • Screen sharing
    • Secure password storage
    • Service account management
    • Session forensics
    • Session recording
    • Session transfer
    • Skills-based routing
    • Super-user login accounts
    • Support invitations
    • Ticket/issue tracking
    • Unattended access
    • User & group management
    • Watermarking

    Q. Who are the typical users of BeyondTrust?

    BeyondTrust has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations

    Q. What languages does BeyondTrust support?

    BeyondTrust supports the following languages:

    Dutch, English, French, German

    Q. What type of pricing plans does BeyondTrust offer?

    BeyondTrust has the following pricing plans:

    Subscription

    Q. Does BeyondTrust support mobile devices?

    BeyondTrust supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does BeyondTrust integrate with?

    BeyondTrust integrates with the following applications:

    Alloy Navigator, Autotask, Axonius, Microsoft Dynamics CRM, Salesforce Sales Cloud, SecureLink, Securonix Cloud, ServiceNow, TOPdesk, Zendesk

    Q. What level of support does BeyondTrust offer?

    BeyondTrust offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials