--- description: Learn more about Customerly. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Customerly Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Customerly](/software/113889/customerly) # Customerly Canonical: https://www.getapp.com.au/software/113889/customerly Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/113889/customerly?page=2) > Cloud-based AI-first customer service platform for SaaS teams, combining autonomous AI agents, live chat, email marketing, and CRM. > > Verdict: Rated **4.5/5** by 70 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Customerly \* Automates 60 to 80 percent of incoming support conversations without human intervention through the Aura AI agent, reducing ticket volume and support costs without adding headcount. \* Confidence-score-based escalation ensures the AI agent only responds when it has reliable information, routing uncertain or sensitive conversations to human agents and preventing fabricated answers. \* AI Missions automate complex, multi-step support tasks such as refund processing, trial extensions, and demo scheduling directly within chatflows, reducing manual agent workload on repetitive workflows. \* AI-assisted reply suggestions and the Write For Me drafting tool accelerate human agent response times by generating complete, context-aware messages from brief agent input. \* AI conversation summarization condenses lengthy customer threads into concise overviews, allowing agents to get up to speed quickly without reading full conversation histories. \* AutoReply surfaces the most relevant help center articles before a human agent responds, deflecting avoidable tickets and reducing first-response time. \* Full conversation audit trail logs which knowledge base article or chatflow triggered each AI response, giving managers clear visibility into AI decision-making and supporting quality assurance. \* Consolidates live chat, email marketing, NPS and CSAT surveys, a multilingual help center, and CRM into one per-seat subscription, replacing multiple separate tools and simplifying vendor management. \* Behavior-triggered email marketing campaigns and lifecycle automation enable targeted customer engagement without a dedicated marketing platform. \* NPS and CSAT surveys include built-in benchmarking, allowing support teams to measure customer sentiment against industry standards without additional survey tooling. \* Unified inbox with automated conversation routing centralizes all customer interactions across channels, reducing context-switching for support agents. \* CRM with smart segmentation and customer profiles supports proactive outreach and targeted engagement based on customer behavior and lifecycle stage. \* AI agent is included on every paid plan with no per-resolution surcharges, supporting predictable per-seat pricing as conversation volumes scale. \* Mobile SDKs for iOS and Android enable in-app support delivery, extending the platform's reach to customers within native mobile product experiences. \* 50-plus integrations via APIs, SDKs, and webhooks connect the platform to existing tech stacks without requiring custom development for common use cases. \* Team performance analytics and reporting provide managers with data on agent output and conversation trends, supporting capacity planning and performance reviews. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 70 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Customerly - **Location**: Letterkenny, Ireland - **Founded**: 2017 ## Commercial Context - **Starting Price**: USD 29.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Startup: $24mo Live Chat + Unlimited Newsletter and Funnels included up to 2000 contacts. Professional: $87mo Live Chat + Unlimited Newsletter and Funnels included up to 5000 contacts. Video Live Chat Smart Assignment rules In-app Surveys NPS Enterprise: Tailored plans starting at $129mo - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Ireland ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automated Responses - Automated Routing - Autoresponders - CRM - Campaign Analytics - Campaign Management - Campaign Scheduling - Campaign Segmentation - Canned Responses - Chat/Messaging - Chatbot - Churn Management - Click Tracking - Code-free Development - Collaboration Tools ## Integrations (7 total) - Next.js - ReACT - Shopify - WordPress - Zapier - Zendesk AI - iOS SDK ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) ## Related Categories - [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software) - [Chatbot Software](https://www.getapp.com.au/directory/2795/chatbot/software) - [Email Marketing Software](https://www.getapp.com.au/directory/307/email-marketing/software) - [Survey Software](https://www.getapp.com.au/directory/234/survey/software) - [AI Agents for Customer Support](https://www.getapp.com.au/directory/5025/ai-agents-for-customer-support/software) ## Alternatives 1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1789 reviews) 2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3487 reviews) 4. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24221 reviews) 5. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "Modern and useful chat widget" — 4.0/5 > **Jorge Edel** | *7 October 2020* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: One of the most complete customrr support systems. It has a great modern looking chat widget plus knowledge base to avoid unnecessary questions. > > **Cons**: Extra team users get expensive when you grow ----- ### "Main Language" — 4.0/5 > **Verified Reviewer** | *9 April 2024* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: Many great features and is easy to set up. > > Happy to be using it\! Comes with many great features and is easy to set up. We're currently using Customerly under a lifetime deal. However, we've always wanted our support language in German, not as an additional language but as the main language. Initially, it was only in German but apparently after some updates, it’s now only in English. Upgrading the plan doesn't seem to fit our needs. Does anyone have insights on how we can achieve this? Any advice would be greatly appreciated\! ----- ### "Not quite there yet" — 3.0/5 > **Verified Reviewer** | *28 August 2019* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: I purchased this as a Lifetime deal and on the surface, it is feature-packed and good for startups that are looking for an all in one marketing solution. > > **Cons**: The UI is often buggy and confusing to use, and the customization features are severely lacking. ----- ### "Great app but expensive" — 4.0/5 > **Verified Reviewer** | *18 August 2022* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: There are ample feature for a company to operate a customer support. > > **Cons**: The overall price is a bit high despite being one of the better software in the market. > > I think there are a lot of alternatives for this software at the same price or low with better or similar features ----- ### "Customerly is amazing\!" — 5.0/5 > **Verified Reviewer** | *4 September 2018* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: The in-app surveys are amazing\! This is probably the unique software that allows you to do surveys via chat widget based on segments of customers. > > **Cons**: Nothing particularly. Probably the e-mail builder could be improved but I know they're working on. > > With Customerly I managed to keep email campaigns, automations, surveys and customer support all together. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.com.au/software/113889/customerly?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/113889/customerly) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data