Tasker

Manage Your Mobile Technicians

5 /5 (4 reviews) Write a Review!

Tasker Overview

What is Tasker?

TASKER is a mobile field service management platform that connects office employees with field representatives in real time. Using the native mobile app for Android, technicians can receive new jobs to their mobile device in real time, plan routes with navigation, collect payments and signatures from clients, capture and draw on images, and more. Through TASKER's web portal, office employees can effectively assign tasks, monitor jobs, and control the entire process throughout.

Tools for field force task management enable office employees to assign jobs in real time and monitor their execution, including when the job was assigned, begun, performed, and completed. TASKER records and displays full work history on each assignment with detailed notes on completion or suspension. All raw data is collected into the system to provide users with visual statistical reports to help make fact-based decisions, and plan and forecast accurately. Time and location tracking features can detect exactly where workers are at all times, helping managers to efficiently assign or reassign tasks. All paper documents, such as job sheets, estimates, orders and invoices are digitized via TASKER, and can be easily shared with team members.

TASKER provides field force representatives with a native mobile app that alerts them when they receive a new task in real time via push notifications. Technicians are able to accept or reject jobs, which becomes immediately visible to their manager. Via the web portal, office employees are able to add jobs to an existing list, and supply more information to field workers even if the job is already in progress.

Tools for route planning and navigation allow field workers to plan their tasks and arrange job schedules according to distance and traffic via mobile device. With the TASKER app, photos can be taken and attached directly to a job sheet or relevant task, and draw on for clarification surrounding an issue. The solution can be integrated with various third party platforms such as CRM, accounting, and warehouse management systems.

Tasker Overview

Cost

Starting from
EUR 25.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

START: Free (licenses 1-3 employees)

STANDARD: Licence €25/month (unlimited number of licenses)

PERSONALISED: On request (from 10 licenses)


Tasker Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, Polish, Russian

Media

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Tasker video Tasker video Tasker screenshot: View real-time inventory monitoring and track history stats and reports via any device Tasker screenshot: Capture electronic signatures and provide clients with customer satisfaction evaluations while onsite Tasker screenshot: View field service task assessments in real time Tasker screenshot: Draw visual notes on captured images for clarification Tasker screenshot: Get new job alerts in real time, as well as task revision and task-related attachments Tasker screenshot: Plan routes with real-time navigation for time and location tracking Tasker screenshot: Collect answers to questionnaires to get additional information regarding the task

Tasker Reviews

Tasker Reviews

Overall rating
5
/
5
Excellent
4

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
4.8
Features
4.5
Ease of Use
5
Customer Support
5
100% recommended this app
Kestutis A.

In the space of the first half year, we saved over 20 000 Eur and 600 hours

Saved 20 000 Eur and 600 hours at first half a year.


Agne G.

Not stepping forward without a Tasker task

All in all, Tasker business management system helps us work more smoothly, effectively and transparently.


Dovile R.

The system helps to quickly and efficiently plan and assign tasks to remote mobile service...


Sigita M.

Customers are satisfied with improved quality of our service and reduced paperwork


Kestutis A.
Industry: Machinery
Company size: 51-200 Employees

In the space of the first half year, we saved over 20 000 Eur and 600 hours

Used Daily for 1+ year
Reviewed on 01/06/2017
Review Source: Capterra

Saved 20 000 Eur and 600 hours at first half a year.

Pros

Time saving:

The distribution of work has become more efficient and faster. All information about customer orders is stored in one place, and it is possible to clearly see the work status without having to call and ask. Moreover, customers can immediately be provided with answers about the progress of work. And with access to the system, the customers themselves can monitor progress and view reports.

By filling out the forms in e-format, our mechanics save time. There is no need for any photos taken to be additionally forwarded or for documents to be delivered to the office; they are automatically stored in the system. Finally, it is no longer necessary to decipher what is written on paper forms.

Money:

Since we sell our work and services, saving time means we can earn more. Adding up the work of mechanics, workshop managers, and service assistant to the calculation, we save about 10% of working time. Additional hours for work turn into additional work, revenue and profits for the company.

In the space of first half a year, we saved over 20,000 euros, eliminated work backlogs, and minimised problematic situations by using TASKER. The savings total about 600 working hours during that time.

Cons

Some small bugs appeared and few features were missing, but bugs were solved quite quickly and features were added with custom development.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Agne G.
Industry: Facilities Services
Company size: 51-200 Employees

Not stepping forward without a Tasker task

Used Daily for 2+ years
Reviewed on 27/02/2019
Review Source: Capterra

All in all, Tasker business management system helps us work more smoothly, effectively and transparently.

Pros

This is the principle that we follow when delegating and performing requests of our clients.

First of all, we find it very convenient that our technicians receive task assignments in real-time, with attached descriptions that are detailed as well as formed in a precise and clear manner.
After having performed the task or having detected the fault, they not only describe the work that has been done in writing but also attach photos, which helps us avoid any misunderstandings when we communicate with clients.

Second, using this solution we track our efficiency as it enables us to calculate how many hours our workers spend at clients’ premises. This gives us an opportunity not only to evaluate the costs of our services but also to motivate the best employees.

In addition to that, we no longer need to deal with paper acts – instead, we use e-documents, which we can review and forward to our client in a simplified manner.
We can see all tasks in one place, filter, analyze them, and plan which engineer was / is / will be busy and how busy in the future.

Cons

Actually none. It's moving forward and delivering additional value each year.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dovile R.
Industry: Machinery
Company size: 51-200 Employees

The system helps to quickly and efficiently plan and assign tasks to remote mobile service support

Used Daily for 2+ years
Reviewed on 06/03/2018
Review Source: Capterra

Pros

Alwark is known for its prompt and professional service. Our mobile repair service is constantly expanding, and to ensure the highest standards of services, we are constantly improving our processes.

We have implemented TASKER to manage our service desk operations more effectively. The system helps to quickly and efficiently plan and assign tasks to remote mobile service support. We get real-time information about on-going and completed work, faults covered by warranty, and customer reviews across the entire country, so we can promptly and efficiently organise delivery of spare parts from our warehouses and order them from manufacturers.

All information is immediately systematised into the service database and becomes the maintenance logbook for each machine. This helps us not only to quickly identify the possible causes of failure, but also to plan preventive maintenance work and regular technical maintenance. All this saves time and money for us and for our customers.

Cons

Custom development and/or custom integrations sometimes is still needed, but was always solved professionally.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sigita M.
Industry: Environmental Services
Company size: 13-50 Employees

Customers are satisfied with improved quality of our service and reduced paperwork

Used Daily for 1+ year
Reviewed on 07/03/2018
Review Source: Capterra

Pros

Saves employees time and serves more customers - we wanted to make it easier for drivers across the country to work, serving factories, supermarkets, schools and kindergartens. Now employees are using their time more efficiently - they spend it for customer service, not for the paperwork. Also by optimizing routing we can serve more customers on a daily basis.

We always trying to complete our client's task as soon as possible. Even those which was not scheduled at the beginning of the day could be now started on the fly.

We already received a lot of praise: customers are satisfied with the quality of our service and reduced paperwork. Positive changes were received from officials of the State Tax Inspectorate and the State Food and Veterinary Service who are checking drivers on the road. All of the required documentation is displayed on the employee's smartphone screen in TASKER application.

Cons

Maybe not the cheapest solution in the market and there are only Android version of application (no iOS version)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
10/10
Based on 4 user ratings
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Tasker Pricing

Tasker Pricing

Starting from
EUR 25.00/month
Free Trial
Free
Subscription
Value for money

START: Free (licenses 1-3 employees)

STANDARD: Licence €25/month (unlimited number of licenses)

PERSONALISED: On request (from 10 licenses)

START: Free (licenses 1-3 employees)

STANDARD: Licence €25/month (unlimited number of licenses)

PERSONALISED: On request (from 10 licenses)

Value for Money
4.8/5
Based on 4 user ratings
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Tasker Features

Tasker Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.5/5
Based on 4 user ratings
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Categories

Additional information for Tasker

Additional information for Tasker

Key features of Tasker

  • Activity dashboard
  • Activity tracking
  • Alerts/notifications
  • All task-related documents attached
  • Client satisfaction evaluation
  • Customizable questions
  • Digital signature
  • Digitized documents
  • Drawing on captured images
  • Electronic signature
  • File storage
  • Job history stats and reports
  • Mobile signature capture
  • Mobile workforce control
  • Offline mode
  • Payment collection in the field
  • Real time field force task assessment
  • Real time new job alerts and task revision
  • Real-time inventory monitoring
  • Route management
  • Route planning and navigation
  • Routing
  • Scheduling
  • Service history tracking
  • Status tracking
  • Task planning
  • Task scheduling
  • Third party integration
  • Time and location tracking
  • Time clock

Benefits

  • Real-time field service task assessment allows managers to monitor jobs as they are being executed, including a detailed work history on when the job was assigned, performed, and completed.

  • Tasker's native Android app allows field representatives to receive notifications on new tasks and attach photos and digital documents to jobsheets while onsite.

  • Route planning and navigation tools on the mobile app allow technicians to see all their tasks and assigned customers on a map in order to efficiently arrange job schedules according to distance and traffic.

  • Electronic signature capture enables clients to sign off on completed jobs onsite, with client satisfaction forms to evaluate the quality of the service received.

  • Real-time inventory monitoring informs users about the materials used or lack of materials in order to help order goods on time, and manage stock better.

  • Tasker FAQs

    Tasker FAQs

    Below are some frequently asked questions for Tasker.

    Q. What type of pricing plans does Tasker offer?

    Tasker offers the following pricing plans:

    Starting from: EUR 25.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    START: Free (licenses 1-3 employees) STANDARD: Licence €25/month (unlimited number of licenses) PERSONALISED: On request (from 10 licenses)

    Q. What are the main features of Tasker?

    Tasker offers the following features:

    • Activity dashboard
    • Activity tracking
    • Alerts/notifications
    • All task-related documents attached
    • Client satisfaction evaluation
    • Customizable questions
    • Digital signature
    • Digitized documents
    • Drawing on captured images
    • Electronic signature
    • File storage
    • Job history stats and reports
    • Mobile signature capture
    • Mobile workforce control
    • Offline mode
    • Payment collection in the field
    • Real time field force task assessment
    • Real time new job alerts and task revision
    • Real-time inventory monitoring
    • Route management
    • Route planning and navigation
    • Routing
    • Scheduling
    • Service history tracking
    • Status tracking
    • Task planning
    • Task scheduling
    • Third party integration
    • Time and location tracking
    • Time clock

    Q. Who are the typical users of Tasker?

    Tasker has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Tasker support?

    Tasker supports the following languages:

    English, Polish, Russian

    Q. What type of pricing plans does Tasker offer?

    Tasker has the following pricing plans:

    Free, Subscription

    Q. Does Tasker support mobile devices?

    Tasker supports the following devices:

    Android

    Q. What other apps does Tasker integrate with?

    Tasker integrates with the following applications:

    Dynamics 365, Epicor ERP, Microsoft Dynamics 365 Business Central, Scoro, TEAMGATE

    Q. What level of support does Tasker offer?

    Tasker offers the following support options:

    Online Support, Knowledge Base