Kennel Booker

Mobile & cloud kennel management & online booking software

About Kennel Booker

Kennel Booker is a mobile-friendly, cloud-based kennel management and reservations software designed for kennels, catteries, pet daycare, grooming and pet-sitting businesses which offers online payments, one click check-ins, email and SMS reminders, centralized customer and pet records, reporting tools, and more. As a cloud-based solution, Kennel Booker gives users the flexibility to manage their kennels anytime, anywhere, via any internet-enabled device, including smartphones and tablets.

Kennel Booker allows users to manage their kennel’s services and bookings all from one system. The central dashboard provides users with a 360º overview of any bookings or booking requests, as well as their current occupancy. Online requests and automated email and SMS messages help to streamline kennel management, allowing customers to request appointments online at any time, and receive booking confirmations and reminders automatically. Kennel Booker integrates with Stripe so that businesses can accept secure online payments from customers.

Kennel Booker securely stores all customer and pet records, giving users centralized access to all the information they need about customers and their pets. Users can also record vaccination, dietary, and medical information, which helps kennel staff manage pet dietary requirements and stay up-to-date with pet vaccinations with automated expired vaccination alerts. Kennel Booker enables users to create and send quick email postcards, with pictures, to show customers how their pet is getting on while they are away. Reporting tools help give users actionable insight into key metrics to understand kennel performance.

Pricing starting from:

USD 34.99/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Kennel Booker

Key benefits of Kennel Booker

  • Kennel Booker offers a mobile-friendly solution, allowing employees to manage their kennel and service bookings while away from the office on any smartphone or tablet.

  • Streamline administration tasks with automated email and SMS booking confirmations and appointment reminders, and ensure customers don’t forget about appointments.

  • Kennel Booker partners with Stripe, enabling businesses to accept secure online payments for appointments and services.

  • Multi-location support enables businesses to manage multi-unit and franchise locations all from the one Kennel Booker platform.

  • Kennel Booker supports high-level data security, backing up all data automatically and securing it several times a day with bank-level encryption.

  • Devices

    Business size

    S M L

    Markets

    Australia, Ireland, United States

    Supported Languages

    English

    Pricing starting from:

    USD 34.99/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Kennel Booker

    Images

    Kennel Booker Software - The central dashboard gives users a 360° overview of their current occupancy, and of new bookings entered by staff or requested by customers online from their mobile device
    Kennel Booker Software - Using the daily overview screen, users are provided with a one-page view of the customers checking in and checking out, current occupants, and any special feeding and medication requests for the day
    Kennel Booker Software - The booking form is optimized for use on smartphones and tablets, and allows users to create a booking, add additional charges/services, select customers, and set their pricing
    Kennel Booker Software - Find all past, present, and future boarding, daycare and grooming bookings all from a single search screen, filter bookings by status, and check in, check out, cancel, and confirm bookings
    Kennel Booker Software - View customer details, names, addresses, contact details and pet names from one simple list screen
    Kennel Booker Software - View all the important details about a booking from the details screen, including whether vaccines have been checked for the booking, or if the price has been charged, as well as any additional services/charges the customers has signed up for
    View 7 more
    Kennel Booker video
    Kennel Booker Software - The central dashboard gives users a 360° overview of their current occupancy, and of new bookings entered by staff or requested by customers online from their mobile device Kennel Booker Software - Using the daily overview screen, users are provided with a one-page view of the customers checking in and checking out, current occupants, and any special feeding and medication requests for the day Kennel Booker Software - The booking form is optimized for use on smartphones and tablets, and allows users to create a booking, add additional charges/services, select customers, and set their pricing Kennel Booker Software - Find all past, present, and future boarding, daycare and grooming bookings all from a single search screen, filter bookings by status, and check in, check out, cancel, and confirm bookings Kennel Booker Software - View customer details, names, addresses, contact details and pet names from one simple list screen Kennel Booker Software - View all the important details about a booking from the details screen, including whether vaccines have been checked for the booking, or if the price has been charged, as well as any additional services/charges the customers has signed up for

    Features

    Total features of Kennel Booker: 32

    • Action Management
    • Activity Dashboard
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Availability Management
    • Billing & Invoicing
    • Booking Management
    • Calendar Management
    • Client Management
    • Commission Management
    • Configuration Management
    • Customer Management
    • Email Invitations & Reminders
    • Employee Management
    • Inventory Management
    • Invoice Management
    • Multi-Location
    • Partial Payments
    • Personalization
    • Pet Birthday Tracking
    • Pet Grooming
    • Photo Management
    • Real-time Updates
    • Receipt Management
    • Records Management
    • Reporting & Statistics
    • Search/Filter
    • Status Tracking
    • Tagging
    • Task Management
    • Website Integration

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    Reviews

    Overall rating

    4.8 /5
    (37)
    Value for Money
    4.9/5
    Features
    4.5/5
    Ease of Use
    4.7/5
    Customer Support
    4.9/5

    Already have Kennel Booker?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 37
    Andy F.
    Overall rating
    • Industry: Real Estate
    • Company size: 501-1,000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy to use, but very powerful.

    Reviewed on 05/03/2018

    It makes running my cattery so much easier.

    I can't say there's anything that I don't like about...

    It makes running my cattery so much easier.

    I can't say there's anything that I don't like about KennelBooker. There have been a couple of things where I've thought "This could be better", and I've emailed the rep and he's fixed it the very next day!

    Pros

    KennelBooker includes everything I've needed to get my Cattery admin running smoothly - customer and pet records, booking schedule, at-a-glance views of which rooms are in use at any one time... On top of that, it has an excellent, yet simple, online booking tool for customers to use. It's mobile friendly too, so I can easily check the schedule and confirm online bookings when I'm out and about. I've been able to start slowly, making use of only the bits I needed, and then started using more and more of the features as I've settled into the business. First I just used it for bookings, then I started logging vaccination details, then uploading scans of vaccination certificates, pet photos, dietary notes, then I turned on the online booking, and now I'm exploring the online payments integration.
    One of the customer rep is very responsive to feedback and has made a couple of tweaks that I've asked for very quickly.

    Kristen K.
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Kennel Booker Review

    Reviewed on 23/10/2018

    Great!

    Great!

    Pros

    It is easy to use and easy for clients to understand.

    Cons

    Would like it if a booking reminder could be sent via email - I don’t want to establish a text relationship with my clients and that is currently the only option. Since confirmations show my email I don’t understand why that isn’t an option.

    I would also like it if there was a way for my clients to see their booking - perhaps by setting up a kennel booker account?

    Response from Shanree Solutions

    Hi Kristen,

    Thanks for the review,

    There is a online booking portal that you can add to your website, once set up your customers can log into their accounts, view and edit their data as well as their pets information. They can also add bookings request, sign digital booking waivers, upload pictures of their pets and upload scans of vaccination documents.

    You can find all of the settings to set up the booking tool here https://www.kennelbooker.com/kennels/settings_onlinetool.aspx as well as the code you need to add to your website.

    At the moment reminders are sent via sms, the open rate of emails is around 40% on average (and are much lower for reminder based emails) where as SMS open rates are nearly 100%. Additionally our rate of reported spam is incredibly low, and our email delivery rate is nearly 100%. We will be looking at sending emails for reminders though a different provider in the future as to not affect the delivery rate of mission critical emails!

    Stephen

    Verified Reviewer
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 51-200 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Good support to change the program for your needs

    Reviewed on 23/10/2018

    Pros

    Good support group to work with to get the software set up the way you operate your business

    Cons

    Basic reporting is good, but in depth data hard to get.
    Not good for accrual based accounting.

    Response from Shanree Solutions

    Hi - thanks for the review and feedback, We do allow kennels to export their booking data into excel of more in depth analysis. Also we can add custom reports into the software if there is a specific way you wish to view your booking data.

    We are working on integrations for both Quickbooks and Xero accountancy software packages - which are better suited to handling the complexities of actual based accounting.

    Thanks
    Stephen

    Nicole H.
    Overall rating
    • Industry: Veterinary
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy to use all around

    Reviewed on 30/10/2018

    Kennel Booker makes doing business easy.

    Kennel Booker makes doing business easy.

    Pros

    We were growing faster than I could keep track of all my pet vaccines and client information. Kennel Booker was a perfect solution for us. Now it is easy to keep track of all our pet and client information and Kennel Booker alerts me when vaccines are out of date. One less thing to look up when booking return clients. I can schedule for my specific site, runs, and services, sending tailored confirmation emails for all. The support we got when setting up for our site was wonderful. They were super attentive and helpful, walking us through each question we had, even adding new features that addressed specific things we wanted!

    Cons

    The only thing I wish I could do on Kennel Booker is to sort my financial/payment information by payment date, rather than just by booking/stay date. Lots of our clients split payments between drop-off and pick-up. When they are in the same month, its not a big deal, but when it crosses two months, my financial data is off.

    Shana M.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Purrfect for cat hotels!

    Reviewed on 21/05/2019

    We noticed that a cat hotel in Southern California was using KB. After having had many demos from...

    We noticed that a cat hotel in Southern California was using KB. After having had many demos from competitors that did not impress me because their solutions offered way too much for what we needed, even as we expand, we selected Kennel Booker. We made the absolute right decision. Despite being voluminous information on virtually everything on KB, I tend to take the lazy route sometimes and inquite via Chat. Stephen is highly responsive, informtive, and gracious never missing a beat. He has accommodated suggestions we've had on improving the customer experience which speaks volumes about Kennel Booker's desire to help its customers succeed.

    Pros

    Very user-friendly, intuitive system. I really like that KB is designed for maximum efficiency while not compromising efficacy. I also really like that I'm not paying 3x as much to use a program that I'm using only 30% of features / functionality - which is a waste. I am used to working with CRM software that has so many features and functionality that go unused. However, what I like the most is that we receive excellent customer service from Kennel Booker. That really makes all the difference in any industry, particularly for small business owners.

    Cons

    The only downside for us is that we cannot accept Discover payments for customers here in the US. This may be a Stripe issue not a KB issue as I know KB accepts Discover in other countries and Stripe has that option so it may just be that we are in the US. So far none of our customers have complained so not at all fatal. We just have not been able to figure out the problem.

    Showing 5 reviews of 37 Read all reviews

    Kennel Booker FAQs

    Below are some frequently asked questions for Kennel Booker.

    Kennel Booker offers the following pricing plans:

    • Starting from: USD 34.99/month
    • Pricing model: Subscription
    • Free Trial: Available

    Kennel Booker has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    Kennel Booker supports the following languages:

    English

    Kennel Booker supports the following devices:

    Kennel Booker integrates with the following applications:

    Quickbooks Online, Stripe, WordPress, Xero

    Kennel Booker offers the following support options:

    Email/Help Desk, Knowledge Base, Chat

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