AutoServe1
About AutoServe1
AutoServe1 is a digital vehicle inspection tool for auto repair shops, automotive garages, and car dealer service centres with configurable workflows and video and image recording. The cloud-based solution is designed to aid auto repair shops with carrying out inspections, whilst simultaneously keeping customers informed about the status of their vehicle check and educating motorists using photos and videos throughout the process.
To ensure that customers are kept up-to-date whilst their car is in for repair or inspection, AutoServe1 provides a range of recording options for technicians including video and image capture via mobile or tablet devices, and email or SMS notifications. Voice-to-text is also facilitated in order to allow technicians to quickly and easily input notes or comments into the system for each job, which can be viewed by other team members in real time.
Workflows can be created for different business processes and inspection types using the Builder1 tool. Users have the option to customize workflows using the drag and drop interface to edit screen tabs, sections, and items, depending on business needs. As vehicles move through the auto repair process technicians can update their progress within Workflow1 so that other relevant team members and customers are notified and gain insight into the status of the inspection.
In order to help users track and assess shop performance and productivity, AutoServe1 provides a reporting dashboard tool which allows business to view visual analytics on metrics such as tickets by day, total number of inspections, overall productivity, and more.
Key benefits of AutoServe1
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- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Autoserve helps gain customer trust from the drop, with visual proof for the customer to see.
Reviewed on 29/03/2018
Increased ticket average and overall sales. The program isn't utilized as much on waiting customers...
Increased ticket average and overall sales. The program isn't utilized as much on waiting customers because we can take them to their vehicle and show them. But it certainly eliminates any question
Pros
The capability of loading pics and videos, and it's easily accessible from any computer. It also eliminates the paper checklist that get dirty/greasy/oily. Customers can keep the report in their email for life rather than searching for "that report" the dealer gave them.
Cons
Videos must be kept to a minimum and most smart phones wont display report. The program glitches at times, or site is down, or pics wont load (but we've corrected that as of lately).
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Very good overall, ocaissional slow downs cause some frustrations
Reviewed on 05/04/2018
Pros
The reports that are sent to customer's are very professional and well received. We are able to easily document our findings with pictures and graphics. The organized format for conducting the inspections leads to a more thorough vehicle inspection and additional opportunities for sales.
Cons
Some of our cons are not entirely the software's fault. One issue we have is the photos virtually always have to be rotated to have the correct orientation, an annoying detail that slows down the process. This may be a hardware compatability issue according to one of the support people I dealt with early on, but annoying never the less.
We have trouble with buy in from our techs on performing the inspections, and this has been our biggest struggle. Additional videos geared towards the techs on how to effectively photograph different findings, such as worn pads, etc. would be helpful. Some of our techs feel the program slows them down, however we have tried to reinforce to them that slowing down and being more thorough in the inspection process is the goal, and "the old way" was flawed too, but this has been a tough sell.
Additional graphics and animations on tires would be helpful, perhaps with different irregular wear patterns demonstrated
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
We love the concept, it makes selling jobs so much easier. I would not want to be without it
Reviewed on 04/04/2018
professionalism, increase sales, customer satisfaction
professionalism, increase sales, customer satisfaction
Pros
Revolutionary! It changed the way we do things here, gave us a 30% increase in ave w.o. Customer satisfaction is up and It makes us look very professional.
Cons
You have to fix the speed on this site or we are leaving. If I have to sit there with a customer on the phone while I wait for this to load one more time than I will reluctantly switch to a new service.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Autoserve1
Reviewed on 19/07/2016
It's simple and easy to use. AutoServe1 lets us be completely transparent to the customers which is...
It's simple and easy to use. AutoServe1 lets us be completely transparent to the customers which is a huge thing in this industry. To the customer It lets them see everything thats going on with their can and eliminates all speculation. It even works great for the small stuff and it all adds up. We have a target ticket price of 2.3 labor hours per ticket. So if you want to sell a customer a fuel filter because his fuel filter is rusted horribly and he says, "Well I don't know anything about fuel filters and my car seems to be driving fine." Then you show him a picture of it, and he says "Oh My Gosh I do need that!" Now you just raised your ticket price another .7, In our area, since we are close to a lot of colleges, AutoServe1 works really well to help us communicate with the parents of the kids who are brining in their cars. The parents are all over the country but we can send them the pictures and videos by email and text about what needs to be fixed and they can make the decision to go ahead
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We have enjoyed using Autoserve1 for the past 4 years
Reviewed on 02/04/2018
We get to open doors that people think are always closed.
We get to open doors that people think are always closed.
Pros
The thing that we enjoy the most from the Autoserve1 inspections is that what is emailed or texted to our guest is easy to open and easy to read into. We have looked at so of the other platforms and continue to agree that this gives a ton of information and is easy to guide through.
Cons
That thing that gets the most talked about is how pictures and videos some times do not come through. Our facility is top notch when it comes to WiFi coverage and it seems to be a software issue most of the time.
AutoServe1 FAQs
Below are some frequently asked questions for AutoServe1.Q. What type of pricing plans does AutoServe1 offer?
AutoServe1 offers the following pricing plans:
- Starting from: USD 259.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Contact AutoServe1 for pricing information.
Q. Who are the typical users of AutoServe1?
AutoServe1 has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does AutoServe1 support?
AutoServe1 supports the following languages:
English, French
Q. Does AutoServe1 support mobile devices?
AutoServe1 supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does AutoServe1 integrate with?
We do not have any information about what integrations AutoServe1 has
Q. What level of support does AutoServe1 offer?
AutoServe1 offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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