Open source team chat communication tool
4.3/5 (76 reviews)Rocket.Chat is an open source team collaboration and communication platform with live chat, video and audio conferencing, file sharing, message translation, & more. Designed to help entire organizations, teams, or individuals to communicate with one another in a group or one-to-one environment, Rocket.Chat allows users to create channels and conversations for collaboration.
Accessible from any device with internet access including Windows, Mac, and mobile or tablet devices using the iOS and Android native mobile apps, Rocket.Chat allows users to collaborate and communicate wherever they are. The open source nature of Rocket.Chat means that users can join the community and develop their own custom features, plugins, themes, and integrations to make a solution that fits their business needs.
Custom channels can be created to facilitate group conversations, or private channels can be setup to carry out encrypted, one-to-one chats, and within channels, users can share documents, send voice messages, setup video or audio conference calls, share screens, link previews, and more. Machine learning can be used to translate conversations automatically between users, with over 37 languages available.
For customer-facing teams or enterprises, Rocket.Chat can be used to provide customer support in the form of a live chat widget embedded into the business website. Users can route and respond to customer requests within the Rocket.Chat platform in order to provide a support helpdesk or convert leads.
Pros
1. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands.
2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications.
3. Slack like user interface , which my team can instantly connect to.
Cons
1. The Quote a message, can be improved, it is visually not very clear.
2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times.
3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front.
Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use.
Overall, Rocket.Chat provides all of the chat solutions I am looking for. Public channels, private channels, private messaging, Webhooks and integrations, including SMS and a website chat widget. Setup is incredibly easy using Docker or Ubuntu Snap.
Pros
It's open source, easy to deploy and customize. It allows for easy integrations using Webhooks, with Twilio's API, and has a live chat widget for your website.
Cons
There are still a couple of quirks in the iOS app, but overall it runs smoothly. Accessing and registering for the Rocket.Chat cloud marketplace is not as intuitive as it could be. The marketplace also requires a paid plan.
Rocket Chat allows our widely distributed development and management teams to work almost as if we were in the same location. The ability to add third-parties to meetings ad-hoc gives us a completely integrated solution. We are very satisfied!
Pros
The feature set is very strong. It allows our distributed teams to work much more tightly together. For our developers, the voice and screen-sharing allow widely separated coders to pair-program as if they were in the same room. The messaging is robust, and the voice quality is good. Overall, Rocket Chat is extremely solid, plenty strong enough to be used in a mission-critical capacity.
Cons
Most complaints center around the various quirks of the Jitsi subsystem, and related usability issues. For example, the only calling choice offered is "Video Chat". All we want is a voice call. Most of our machines intentionally do not have webcams, yet we have no choice but to select "Video Chat" and then dismiss the dialogs warning us that no camera was found. Every time, with every call. It gets tedious. This is a great example of a very small thing gradually becoming a significant usability issue. Also, for those of us who do have cameras, the default initial setting for a call should be camera OFF for heavens sake. There have already been a couple of embarrassing accidents.
I used this product as a secure chat interface to get away from facebook.
Pros
Well, amazingly it's free for personal and commercial use. On top of that it works very well, and you can even deploy in a docker, which means you can get it up fast. It has tons of functions that you can integrate to compete with the discord and slack. Tons. Also, you can integrate bots, which seems like the latest thing.
Cons
I can't really think of any Cons, except maybe not great for the technologically challenged. This software is robust, so you can get lost in settings pages if you don't know where to go. Still, I think anyone who can follow directions can get this working.
Dear Adam,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
As working in an organization, we generally communicate with our colleagues in the form of some short text messages in case of any requirements. Rocket chat is very fast and it supports file sharing. When I send some data which is confidential, I can send it through rocket chat cause it provides message-level security along with private chat option. I can create separate group channels for group conversations and can communicate with clients in much faster and in an easy way. We can have video calls with the clients. My overall experience of using this software is highly satisfiable.
Pros
1) It is a free and open source chat application.
2) Privacy chat feature is available and it is more secure.
3) The incoming message is translated to English if another user is communicating in some other language.
4) We can integrate our rocket chat with chatbots.
5) Can install plugins like Drupal for theme customization.
6) Supports different types of authentications like facebook, LinkedIn
7) Rocket chat community support is very good.
8) We can subscribe to different global channels for gaining knowledge.
Cons
I did not find any flaws with this software.
Thanks for your feedback!
Cloud Plans:
- Bronze: 2$ user monthly or 20$ user annually
- Silver: 4 $ user monthly or 40$ user annually
- Gold: Tiered Pricing or Volume Discount
Self-Managed:
- Pro: 3 $ user monthly or 30$ user annually
- Enterprise: Tiered Pricing or Volume Discount
Below are some frequently asked questions for Rocket.Chat.
Rocket.Chat offers the following pricing plans:
Starting from: USD 2.00/month
Pricing model: Open Source, Subscription
Free Trial: Available
Cloud Plans:
- Bronze: 2$ user monthly or 20$ user annually
- Silver: 4 $ user monthly or 40$ user annually
- Gold: Tiered Pricing or Volume Discount
Self-Managed:
- Pro: 3 $ user monthly or 30$ user annually
- Enterprise: Tiered Pricing or Volume Discount
Rocket.Chat offers the following features:
Rocket.Chat has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Rocket.Chat supports the following languages:
English
Rocket.Chat has the following pricing plans:
Open Source, Subscription
Rocket.Chat supports the following devices:
iPhone, iPad
Rocket.Chat integrates with the following applications:
Atlassian Confluence, Claromentis, Cognito Forms, Drupal, FileCloud, JIRA Software
Rocket.Chat offers the following support options:
Knowledge Base, Online Support, Phone Support
Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need.